They may be the future of e-government, but online transaction services have yet to realise their full potential. But the SMARTGOV platform helps public sector employees generate e-forms by simplifying integration with existing IT systems.
Combining intelligent management of electronic services and knowledge about public services, the platform, developed by IST-project SMARTGOV, leverages the potential of open-source technologies to provide a set of tools to facilitate and maintain online transaction services over the Internet and to establish connectivity to governmental legacy systems.
According to project manager George Lepouras, the benefits for public authorities and service providers using the SMARTGOV platform include:
Lepouras says the platform has been installed at the two participating public authorities (General Secretariat for Information Systems at the Greek Ministry of Finance (GSIS) and City of Edinburgh Council (CEC)) and has been successfully exploited to build electronic services at these sites. The service built for GSIS is publicly available to all registered users of the Greek Taxation system, while the CEC version is available to internal users of the Edinburgh City Council.
As well as these successful trials, Lepouras says the projects Framework for e-Government Services gives him confidence in future deployment and acceptance of the SMARTGOV technology. The framework, one of the main outcomes of SMARTGOV, documents how processes are carried out and who does them, taking into consideration organisational, business related and social aspects that become relevant when knowledge management is introduced, and deployed in the public sector. The framework encompasses models that support cooperation and models that support the acceptance of online transaction services, focusing on issues such as privacy, trust, and satisfaction. "All of the representations were built on and extended ontologies from business, process modelling and knowledge management," he says.
The project also sees EU law acting as a major driver in the adoption of online transaction services. Being the basis for realising most of the twenty public services that all EU member states have to provide to their citizens and businesses, e-forms will play a significant role in future e-government. And, as far as commercialisation prospects are concerned, "the consortium has come up with a business plan for the exploitation of the projects results and we are also considering the possibility of creating a spin-off company," Lepouras says, adding that one of the consortium partners has already had success in selling the SMARTGOV platform as the platform for developing e-services in a government ministry.
University of Athens
Department of Informatics and Telecommunications
30 Panepistimiou St.
Source: Based on information from SMARTGOV
Tara Morris | IST Results
New cruise ship “Mein Schiff 1” features Fraunhofer 3D sound on board
05.09.2018 | Fraunhofer-Institut für Digitale Medientechnologie IDMT
Small enclosure, big sound, clear speech
31.08.2018 | Fraunhofer-Institut für Digitale Medientechnologie IDMT
Researchers at the University of New Hampshire have captured a difficult-to-view singular event involving "magnetic reconnection"--the process by which sparse particles and energy around Earth collide producing a quick but mighty explosion--in the Earth's magnetotail, the magnetic environment that trails behind the planet.
Magnetic reconnection has remained a bit of a mystery to scientists. They know it exists and have documented the effects that the energy explosions can...
Biochips have been developed at TU Wien (Vienna), on which tissue can be produced and examined. This allows supplying the tissue with different substances in a very controlled way.
Cultivating human cells in the Petri dish is not a big challenge today. Producing artificial tissue, however, permeated by fine blood vessels, is a much more...
Faster and secure data communication: This is the goal of a new joint project involving physicists from the University of Würzburg. The German Federal Ministry of Education and Research funds the project with 14.8 million euro.
In our digital world data security and secure communication are becoming more and more important. Quantum communication is a promising approach to achieve...
On Saturday, 10 November 2018, the research icebreaker Polarstern will leave its homeport of Bremerhaven, bound for Cape Town, South Africa.
When choosing materials to make something, trade-offs need to be made between a host of properties, such as thickness, stiffness and weight. Depending on the application in question, finding just the right balance is the difference between success and failure
Now, a team of Penn Engineers has demonstrated a new material they call "nanocardboard," an ultrathin equivalent of corrugated paper cardboard. A square...
09.11.2018 | Event News
06.11.2018 | Event News
23.10.2018 | Event News
16.11.2018 | Health and Medicine
16.11.2018 | Life Sciences
16.11.2018 | Life Sciences