The Heidelberg IT enterprise EML European Media Laboratory will be represented at this year’s CallCenterWorld in Berlin (28 February to 1 March 2012) with a stand of its own (Hall 5, Stand A8).
EML offers enterprises speech technology solutions for their customer contacts over the phone. The “EML Transcription Platform” provides automatic transformation of incoming phone calls into written text, analysis of the calls, and the tuning of the speech recognition performance to customer-specific application domains.
At CallCenterWorld, EML’s speech technology experts will be demonstrating a novelty: “domain adaptation.” It enables users to adapt speech recognition to their own application domains at short notice and without assistance. For instance, an enterprise launching a new product can quickly and effectively insert product descriptions or new keywords into the language model.
Another unique selling point that EML has to offer is that speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. “That safeguards data protection issues,” says Dr. Siegfried Kunzmann, head of research and development.
Incoming phone calls are automatically transformed into written text and classified in accordance with call-center-specific product or problem categories, patterns or conversational features. In addition, the calls are scanned for new terms and linked up with one another accordingly. The automatic transcription now boasts “advanced keyword spotting,” an extension of the search function for particular keywords.In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Kunzmann. “And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”
Dr. Peter Saueressig | idw
Special exhibition area "Microtechnologies for Optical Devices" establishes itself at W3
12.03.2020 | IVAM Fachverband für Mikrotechnik
Augmented reality system facilitates manual manufacturing of products made of fiber-reinforced composite materials
04.03.2020 | Fraunhofer-Institut für Produktionstechnologie IPT
Early detection of tumors is extremely important in treating cancer. A new technique developed by researchers at the University of California, Davis offers a significant advance in using magnetic resonance imaging to pick out even very small tumors from normal tissue. The work is published May 25 in the journal Nature Nanotechnology.
researchers at the University of California, Davis offers a significant advance in using magnetic resonance imaging to pick out even very small tumors from...
Microelectronics as a key technology enables numerous innovations in the field of intelligent medical technology. The Fraunhofer Institute for Biomedical Engineering IBMT coordinates the BMBF cooperative project "I-call" realizing the first electronic system for ultrasound-based, safe and interference-resistant data transmission between implants in the human body.
When microelectronic systems are used for medical applications, they have to meet high requirements in terms of biocompatibility, reliability, energy...
Thomas Heine, Professor of Theoretical Chemistry at TU Dresden, together with his team, first predicted a topological 2D polymer in 2019. Only one year later, an international team led by Italian researchers was able to synthesize these materials and experimentally prove their topological properties. For the renowned journal Nature Materials, this was the occasion to invite Thomas Heine to a News and Views article, which was published this week. Under the title "Making 2D Topological Polymers a reality" Prof. Heine describes how his theory became a reality.
Ultrathin materials are extremely interesting as building blocks for next generation nano electronic devices, as it is much easier to make circuits and other...
Scientists took a leukocyte as the blueprint and developed a microrobot that has the size, shape and moving capabilities of a white blood cell. Simulating a blood vessel in a laboratory setting, they succeeded in magnetically navigating the ball-shaped microroller through this dynamic and dense environment. The drug-delivery vehicle withstood the simulated blood flow, pushing the developments in targeted drug delivery a step further: inside the body, there is no better access route to all tissues and organs than the circulatory system. A robot that could actually travel through this finely woven web would revolutionize the minimally-invasive treatment of illnesses.
A team of scientists from the Max Planck Institute for Intelligent Systems (MPI-IS) in Stuttgart invented a tiny microrobot that resembles a white blood cell...
By studying the chemical elements on Mars today -- including carbon and oxygen -- scientists can work backwards to piece together the history of a planet that once had the conditions necessary to support life.
Weaving this story, element by element, from roughly 140 million miles (225 million kilometers) away is a painstaking process. But scientists aren't the type...
19.05.2020 | Event News
07.04.2020 | Event News
06.04.2020 | Event News
26.05.2020 | Physics and Astronomy
26.05.2020 | Life Sciences
26.05.2020 | Information Technology