It is a common experience for company service centres to be confronted with unclear information from their customers. Spoken questions or complaints concerning the use of products and services are often ambiguous or even contradictory. This is the starting point for a new research project at the University of Bayreuth, which is being funded by the Bavarian Research Foundation to the tune of around € 655,000. In the future, artificial intelligence algorithms should be able to correctly identify customer problems and offer fast solutions.
The "InfoFormulizer" project is being coordinated by Prof. Dr.-Ing. Stefan Jablonski of the Databases and Information Systems research group. Project partners are the TIKI Institute for Applied Artificial Intelligence GmbH and Samhammer AG in Weiden, Syskron X GmbH in Wackersdorf, and REHAU AG+Co in Rehau.
Together, the partners wish to develop a digital toolbox based on AI algorithms, making it possible to compare unclear or contradictory information from customers with documented descriptions of problem and solutions. This should enable service centres to offer customers fast, informal, and effective support.
"Because the project partners involved have very different skills and service profiles, it is certain that companies from a wide variety of industries will be able to benefit from our results.
“InfoFormulizer” is a pilot project that demonstrates how the results of current research in the field of artificial intelligence can significantly increase the service readiness and customer orientation of companies," says Jablonski.
The Bavarian Research Foundation:
Every year, the Bavarian Research Foundation advises on project proposals with a total value of over € 50 million. Since its establishment in 1990, the Research Foundation has approved approximately € 584 million for 914 projects.
Together with co-financing from the Bavarian private sector, projects with a total value of around € 1.293 billion have been initiated. In addition, the Research Foundation awards scholarships for international cooperation between researchers or (post)doctoral students.
Prof. Dr.-Ing. Stefan Jablonski
Databases and Information Systems
Department of Computer Science
University of Bayreuth
Telephone: +49 (0)921 / 55-7620
Christian Wißler | Universität Bayreuth
Man versus machine: Can AI do science?
14.01.2020 | Okinawa Institute of Science and Technology (OIST) Graduate University
Beyond 5G lab: Communication technology of the future
13.01.2020 | Friedrich-Alexander-Universität Erlangen-Nürnberg
Styrofoam or copper - both materials have very different properties with regard to their ability to conduct heat. Scientists at the Max Planck Institute for Polymer Research (MPI-P) in Mainz and the University of Bayreuth have now jointly developed and characterized a novel, extremely thin and transparent material that has different thermal conduction properties depending on the direction. While it can conduct heat extremely well in one direction, it shows good thermal insulation in the other direction.
Thermal insulation and thermal conduction play a crucial role in our everyday lives - from computer processors, where it is important to dissipate heat as...
In order to advance the transfer of research developments from the field of quantum sensor technology into industrial applications, an application laboratory is being established at Fraunhofer IAF. This will enable interested companies and especially regional SMEs and start-ups to evaluate the innovation potential of quantum sensors for their specific requirements. Both the state of Baden-Württemberg and the Fraunhofer-Gesellschaft are supporting the four-year project with one million euros each.
The application laboratory is being set up as part of the Fraunhofer lighthouse project »QMag«, short for quantum magnetometry. In this project, researchers...
Microtubules, filamentous structures within the cell, are required for many important processes, including cell division and intracellular transport. A...
Researchers from the University Hospital Zurich, ETH Zurich, Wyss Zurich and the University of Zurich have developed a machine that repairs injured human livers and keep them alive outside the body for one week. This breakthrough may increase the number of available organs for transplantation saving many lives of patients with severe liver diseases or cancer.
Until now, livers could be stored safely outside the body for only a few hours. With the novel perfusion technology, livers - and even injured livers - can now...
A balloon-borne scientific instrument designed to study the origin of cosmic rays is taking its second turn high above the continent of Antarctica three and a half weeks after its launch.
SuperTIGER (Super Trans-Iron Galactic Element Recorder) is designed to measure the rare, heavy elements in cosmic rays that hold clues about their origins...
16.01.2020 | Event News
15.01.2020 | Event News
07.01.2020 | Event News
17.01.2020 | Life Sciences
17.01.2020 | Power and Electrical Engineering
17.01.2020 | Life Sciences