Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology for additional communication channels

14.02.2013
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voice messages into written text. The EML Voice Messaging App for Android smartphones opens new channels such as text messages, Twitter or Facebook.

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 25 February to 28 February 2013 with a stand of its own (Hall 4, Stand H11A). EML offers speech technology solutions to enterprises for their customer contacts over the phone.

At CCW, the EML will be presenting two products. The EML Transcription Server automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The EML Speech Mining Server classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription now boasts Advanced Keyword Spotting, an extension of the search function for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann.

At CCW, EML’s speech technology experts will also demonstrate a new app for smartphones. The mobile all-rounder makes it possible to communicate with a contact center through other channels than the telephone and enables users to submit their queries by text messaging, e-mail, via Twitter or Facebook etc. The EML Voice Messaging app demonstrates the opportunities speech recognition holds for multi-channel communication. “For instance, you can quickly and efficiently communicate with the Facebook page of a particular company by simply speaking instead of typing,” comments Dr. Kunzmann. The Android app is available in Google Play Store free of charge. Link: http://www.emlvoice.eml-d.de
25.02-28.02.2013: EML at CCW, Berlin, Estrel Convention Center: Hall 4, Stand H11A.

About EML
EML European Media Laboratory GmbH was established by Klaus Tschira, a co-founder of SAP. Research and development at EML revolves around automatic speech processing and human-machine interaction. Key areas are speech-to-text applications, as used in the telephone sector and in contact centers (speech analytics, voice mail, voice messaging), and the transcription of media data.

http://www.eml-development.de/english/

For further information, please contact

Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
phone: +49 6221 533245
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml-development.de/english/
http://www.emlvoice.eml-d.de

More articles from Trade Fair News:

nachricht IVAM Product Market „High-tech for Medical Devices“ at COMPAMED 2017
18.10.2017 | IVAM Fachverband für Mikrotechnik

nachricht Fiber Optic Collimation C-Lenses will be Exhibited by FISBA at OFC 2017
14.03.2017 | FISBA AG

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Neutron star merger directly observed for the first time

University of Maryland researchers contribute to historic detection of gravitational waves and light created by event

On August 17, 2017, at 12:41:04 UTC, scientists made the first direct observation of a merger between two neutron stars--the dense, collapsed cores that remain...

Im Focus: Breaking: the first light from two neutron stars merging

Seven new papers describe the first-ever detection of light from a gravitational wave source. The event, caused by two neutron stars colliding and merging together, was dubbed GW170817 because it sent ripples through space-time that reached Earth on 2017 August 17. Around the world, hundreds of excited astronomers mobilized quickly and were able to observe the event using numerous telescopes, providing a wealth of new data.

Previous detections of gravitational waves have all involved the merger of two black holes, a feat that won the 2017 Nobel Prize in Physics earlier this month....

Im Focus: Smart sensors for efficient processes

Material defects in end products can quickly result in failures in many areas of industry, and have a massive impact on the safe use of their products. This is why, in the field of quality assurance, intelligent, nondestructive sensor systems play a key role. They allow testing components and parts in a rapid and cost-efficient manner without destroying the actual product or changing its surface. Experts from the Fraunhofer IZFP in Saarbrücken will be presenting two exhibits at the Blechexpo in Stuttgart from 7–10 November 2017 that allow fast, reliable, and automated characterization of materials and detection of defects (Hall 5, Booth 5306).

When quality testing uses time-consuming destructive test methods, it can result in enormous costs due to damaging or destroying the products. And given that...

Im Focus: Cold molecules on collision course

Using a new cooling technique MPQ scientists succeed at observing collisions in a dense beam of cold and slow dipolar molecules.

How do chemical reactions proceed at extremely low temperatures? The answer requires the investigation of molecular samples that are cold, dense, and slow at...

Im Focus: Shrinking the proton again!

Scientists from the Max Planck Institute of Quantum Optics, using high precision laser spectroscopy of atomic hydrogen, confirm the surprisingly small value of the proton radius determined from muonic hydrogen.

It was one of the breakthroughs of the year 2010: Laser spectroscopy of muonic hydrogen resulted in a value for the proton charge radius that was significantly...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ASEAN Member States discuss the future role of renewable energy

17.10.2017 | Event News

World Health Summit 2017: International experts set the course for the future of Global Health

10.10.2017 | Event News

Climate Engineering Conference 2017 Opens in Berlin

10.10.2017 | Event News

 
Latest News

Terahertz spectroscopy goes nano

20.10.2017 | Information Technology

Strange but true: Turning a material upside down can sometimes make it softer

20.10.2017 | Materials Sciences

NRL clarifies valley polarization for electronic and optoelectronic technologies

20.10.2017 | Interdisciplinary Research

VideoLinks
B2B-VideoLinks
More VideoLinks >>>