Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology for additional communication channels

14.02.2013
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voice messages into written text. The EML Voice Messaging App for Android smartphones opens new channels such as text messages, Twitter or Facebook.

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 25 February to 28 February 2013 with a stand of its own (Hall 4, Stand H11A). EML offers speech technology solutions to enterprises for their customer contacts over the phone.

At CCW, the EML will be presenting two products. The EML Transcription Server automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The EML Speech Mining Server classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription now boasts Advanced Keyword Spotting, an extension of the search function for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann.

At CCW, EML’s speech technology experts will also demonstrate a new app for smartphones. The mobile all-rounder makes it possible to communicate with a contact center through other channels than the telephone and enables users to submit their queries by text messaging, e-mail, via Twitter or Facebook etc. The EML Voice Messaging app demonstrates the opportunities speech recognition holds for multi-channel communication. “For instance, you can quickly and efficiently communicate with the Facebook page of a particular company by simply speaking instead of typing,” comments Dr. Kunzmann. The Android app is available in Google Play Store free of charge. Link: http://www.emlvoice.eml-d.de
25.02-28.02.2013: EML at CCW, Berlin, Estrel Convention Center: Hall 4, Stand H11A.

About EML
EML European Media Laboratory GmbH was established by Klaus Tschira, a co-founder of SAP. Research and development at EML revolves around automatic speech processing and human-machine interaction. Key areas are speech-to-text applications, as used in the telephone sector and in contact centers (speech analytics, voice mail, voice messaging), and the transcription of media data.

http://www.eml-development.de/english/

For further information, please contact

Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
phone: +49 6221 533245
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml-development.de/english/
http://www.emlvoice.eml-d.de

More articles from Trade Fair News:

nachricht The Micro Nanotech area at MD&M West has been successfully established
22.02.2017 | IVAM Fachverband für Mikrotechnik

nachricht Use your Voice – and Smart Homes will “LISTEN”
21.02.2017 | EML European Media Laboratory GmbH

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Breakthrough with a chain of gold atoms

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

Im Focus: DNA repair: a new letter in the cell alphabet

Results reveal how discoveries may be hidden in scientific “blind spots”

Cells need to repair damaged DNA in our genes to prevent the development of cancer and other diseases. Our cells therefore activate and send “repair-proteins”...

Im Focus: Dresdner scientists print tomorrow’s world

The Fraunhofer IWS Dresden and Technische Universität Dresden inaugurated their jointly operated Center for Additive Manufacturing Dresden (AMCD) with a festive ceremony on February 7, 2017. Scientists from various disciplines perform research on materials, additive manufacturing processes and innovative technologies, which build up components in a layer by layer process. This technology opens up new horizons for component design and combinations of functions. For example during fabrication, electrical conductors and sensors are already able to be additively manufactured into components. They provide information about stress conditions of a product during operation.

The 3D-printing technology, or additive manufacturing as it is often called, has long made the step out of scientific research laboratories into industrial...

Im Focus: Mimicking nature's cellular architectures via 3-D printing

Research offers new level of control over the structure of 3-D printed materials

Nature does amazing things with limited design materials. Grass, for example, can support its own weight, resist strong wind loads, and recover after being...

Im Focus: Three Magnetic States for Each Hole

Nanometer-scale magnetic perforated grids could create new possibilities for computing. Together with international colleagues, scientists from the Helmholtz Zentrum Dresden-Rossendorf (HZDR) have shown how a cobalt grid can be reliably programmed at room temperature. In addition they discovered that for every hole ("antidot") three magnetic states can be configured. The results have been published in the journal "Scientific Reports".

Physicist Dr. Rantej Bali from the HZDR, together with scientists from Singapore and Australia, designed a special grid structure in a thin layer of cobalt in...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Booth and panel discussion – The Lindau Nobel Laureate Meetings at the AAAS 2017 Annual Meeting

13.02.2017 | Event News

Complex Loading versus Hidden Reserves

10.02.2017 | Event News

International Conference on Crystal Growth in Freiburg

09.02.2017 | Event News

 
Latest News

From rocks in Colorado, evidence of a 'chaotic solar system'

23.02.2017 | Physics and Astronomy

'Quartz' crystals at the Earth's core power its magnetic field

23.02.2017 | Earth Sciences

Antimicrobial substances identified in Komodo dragon blood

23.02.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>