The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 25 February to 28 February 2013 with a stand of its own (Hall 4, Stand H11A). EML offers speech technology solutions to enterprises for their customer contacts over the phone.
At CCW, the EML will be presenting two products. The EML Transcription Server automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The EML Speech Mining Server classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.The automatic transcription now boasts Advanced Keyword Spotting, an extension of the search function for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”
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