Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Extended Online Support platform increases efficiency for industrial companies

13.03.2015
  • Information and dialog platform for industry customers with extended functions and a new design
  • With around 1.8 million visits every month, one of the most frequently used Internet services offered by Siemens
  • Support for planning, engineering and maintenance
  • App enables mobile access via a smart phone or tablet

At the Hanover Trade Fair 2015, Siemens presents its extended Industry Online Support, which, with around 1.8 million visits every month, is one of the most frequently used Internet services offered by Siemens.

With a comprehensive range of information, advice and dialog, the platform has supported industrial customers for more than 15 years throughout the life cycle of machines and plants - from planning right through to maintenance.

The new support platform features a modern design and more simple operation as well as extended functions, to filter and customize content for instance. This gives users even faster access to more than 300,000 technical documents such as handbooks, circuit diagrams, certificates or 3D models.

The new CAx Download Manager speeds up access to data for mechanical or electrical engineering planning. Users can have mobile access to the platform anytime via the app available for Apple iOS, Android and Windows Mobile devices.

Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. The Industry Online Support app is available in six languages (German, English, French, Italian, Spanish and Chinese). Industry Online Support not only provides information, it is also a dialog platform: on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. Content and discussions (threads) can also be easily shared on social media platforms.

The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of Product Support; Services, Forum and mySupport. In Product Support, the central pool of information, intelligent filter and search capabilities ensure that access to full product information is still rapid. For example, the dynamic display already shows the expected number of search results before a filter is applied, which greatly simplifies access to relevant information. This enables users to quickly compare products when expanding plants or replacing components. New overview pages provide faster access and comprehensive product information, with frequently asked questions. The personal mySupport area enables users to adapt the platform to his/her individual needs with saved filter settings, key words and favorites. Instead of a general newsletter, a message system sends individually summarized updates on new contributions, functions or events. The aim of these new features is to create a faster and more user-friendly system in view of the increasing number of visitors to the platform.

For further information, please see http://support.industry.siemens.com


Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company is active in more than 200 countries, focusing on the areas of electrification, automation and digitalization. One of the world's largest producers of energy-efficient, resource-saving technologies, Siemens is No. 1 in offshore wind turbine construction, a leading supplier of combined cycle turbines for power generation, a major provider of power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. In fiscal 2014, which ended on September 30, 2014, Siemens generated revenue from continuing operations of €71.9 billion and net income of €5.5 billion. At the end of September 2014, the company had around 357,000 employees worldwide. Further information is available on the Internet at www.siemens.com


Reference Number: PR2015030109DFEN


Contact
Mr. David Petry
Siemens AG

Schuhstr. 60

91052 Erlangen

Germany

Tel: +49 (9131) 7-26616

David.Petry​@siemens.com

Dr. David Petry | Siemens Digital Factory

More articles from Trade Fair News:

nachricht The Micro Nanotech area at MD&M West has been successfully established
22.02.2017 | IVAM Fachverband für Mikrotechnik

nachricht Use your Voice – and Smart Homes will “LISTEN”
21.02.2017 | EML European Media Laboratory GmbH

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Breakthrough with a chain of gold atoms

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

Im Focus: DNA repair: a new letter in the cell alphabet

Results reveal how discoveries may be hidden in scientific “blind spots”

Cells need to repair damaged DNA in our genes to prevent the development of cancer and other diseases. Our cells therefore activate and send “repair-proteins”...

Im Focus: Dresdner scientists print tomorrow’s world

The Fraunhofer IWS Dresden and Technische Universität Dresden inaugurated their jointly operated Center for Additive Manufacturing Dresden (AMCD) with a festive ceremony on February 7, 2017. Scientists from various disciplines perform research on materials, additive manufacturing processes and innovative technologies, which build up components in a layer by layer process. This technology opens up new horizons for component design and combinations of functions. For example during fabrication, electrical conductors and sensors are already able to be additively manufactured into components. They provide information about stress conditions of a product during operation.

The 3D-printing technology, or additive manufacturing as it is often called, has long made the step out of scientific research laboratories into industrial...

Im Focus: Mimicking nature's cellular architectures via 3-D printing

Research offers new level of control over the structure of 3-D printed materials

Nature does amazing things with limited design materials. Grass, for example, can support its own weight, resist strong wind loads, and recover after being...

Im Focus: Three Magnetic States for Each Hole

Nanometer-scale magnetic perforated grids could create new possibilities for computing. Together with international colleagues, scientists from the Helmholtz Zentrum Dresden-Rossendorf (HZDR) have shown how a cobalt grid can be reliably programmed at room temperature. In addition they discovered that for every hole ("antidot") three magnetic states can be configured. The results have been published in the journal "Scientific Reports".

Physicist Dr. Rantej Bali from the HZDR, together with scientists from Singapore and Australia, designed a special grid structure in a thin layer of cobalt in...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Booth and panel discussion – The Lindau Nobel Laureate Meetings at the AAAS 2017 Annual Meeting

13.02.2017 | Event News

Complex Loading versus Hidden Reserves

10.02.2017 | Event News

International Conference on Crystal Growth in Freiburg

09.02.2017 | Event News

 
Latest News

From rocks in Colorado, evidence of a 'chaotic solar system'

23.02.2017 | Physics and Astronomy

'Quartz' crystals at the Earth's core power its magnetic field

23.02.2017 | Earth Sciences

Antimicrobial substances identified in Komodo dragon blood

23.02.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>