Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Extended Online Support platform increases efficiency for industrial companies

13.03.2015
  • Information and dialog platform for industry customers with extended functions and a new design
  • With around 1.8 million visits every month, one of the most frequently used Internet services offered by Siemens
  • Support for planning, engineering and maintenance
  • App enables mobile access via a smart phone or tablet

At the Hanover Trade Fair 2015, Siemens presents its extended Industry Online Support, which, with around 1.8 million visits every month, is one of the most frequently used Internet services offered by Siemens.

With a comprehensive range of information, advice and dialog, the platform has supported industrial customers for more than 15 years throughout the life cycle of machines and plants - from planning right through to maintenance.

The new support platform features a modern design and more simple operation as well as extended functions, to filter and customize content for instance. This gives users even faster access to more than 300,000 technical documents such as handbooks, circuit diagrams, certificates or 3D models.

The new CAx Download Manager speeds up access to data for mechanical or electrical engineering planning. Users can have mobile access to the platform anytime via the app available for Apple iOS, Android and Windows Mobile devices.

Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. The Industry Online Support app is available in six languages (German, English, French, Italian, Spanish and Chinese). Industry Online Support not only provides information, it is also a dialog platform: on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. Content and discussions (threads) can also be easily shared on social media platforms.

The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of Product Support; Services, Forum and mySupport. In Product Support, the central pool of information, intelligent filter and search capabilities ensure that access to full product information is still rapid. For example, the dynamic display already shows the expected number of search results before a filter is applied, which greatly simplifies access to relevant information. This enables users to quickly compare products when expanding plants or replacing components. New overview pages provide faster access and comprehensive product information, with frequently asked questions. The personal mySupport area enables users to adapt the platform to his/her individual needs with saved filter settings, key words and favorites. Instead of a general newsletter, a message system sends individually summarized updates on new contributions, functions or events. The aim of these new features is to create a faster and more user-friendly system in view of the increasing number of visitors to the platform.

For further information, please see http://support.industry.siemens.com


Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company is active in more than 200 countries, focusing on the areas of electrification, automation and digitalization. One of the world's largest producers of energy-efficient, resource-saving technologies, Siemens is No. 1 in offshore wind turbine construction, a leading supplier of combined cycle turbines for power generation, a major provider of power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. In fiscal 2014, which ended on September 30, 2014, Siemens generated revenue from continuing operations of €71.9 billion and net income of €5.5 billion. At the end of September 2014, the company had around 357,000 employees worldwide. Further information is available on the Internet at www.siemens.com


Reference Number: PR2015030109DFEN


Contact
Mr. David Petry
Siemens AG

Schuhstr. 60

91052 Erlangen

Germany

Tel: +49 (9131) 7-26616

David.Petry​@siemens.com

Dr. David Petry | Siemens Digital Factory

More articles from Trade Fair News:

nachricht “Laser Technology Live” at the AKL’18 International Laser Technology Congress in Aachen
23.02.2018 | Fraunhofer-Institut für Lasertechnik ILT

nachricht Empa shows "Gas station of the future"
23.02.2018 | Empa - Eidgenössische Materialprüfungs- und Forschungsanstalt

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Attoseconds break into atomic interior

A newly developed laser technology has enabled physicists in the Laboratory for Attosecond Physics (jointly run by LMU Munich and the Max Planck Institute of Quantum Optics) to generate attosecond bursts of high-energy photons of unprecedented intensity. This has made it possible to observe the interaction of multiple photons in a single such pulse with electrons in the inner orbital shell of an atom.

In order to observe the ultrafast electron motion in the inner shells of atoms with short light pulses, the pulses must not only be ultrashort, but very...

Im Focus: Good vibrations feel the force

A group of researchers led by Andrea Cavalleri at the Max Planck Institute for Structure and Dynamics of Matter (MPSD) in Hamburg has demonstrated a new method enabling precise measurements of the interatomic forces that hold crystalline solids together. The paper Probing the Interatomic Potential of Solids by Strong-Field Nonlinear Phononics, published online in Nature, explains how a terahertz-frequency laser pulse can drive very large deformations of the crystal.

By measuring the highly unusual atomic trajectories under extreme electromagnetic transients, the MPSD group could reconstruct how rigid the atomic bonds are...

Im Focus: Developing reliable quantum computers

International research team makes important step on the path to solving certification problems

Quantum computers may one day solve algorithmic problems which even the biggest supercomputers today can’t manage. But how do you test a quantum computer to...

Im Focus: In best circles: First integrated circuit from self-assembled polymer

For the first time, a team of researchers at the Max-Planck Institute (MPI) for Polymer Research in Mainz, Germany, has succeeded in making an integrated circuit (IC) from just a monolayer of a semiconducting polymer via a bottom-up, self-assembly approach.

In the self-assembly process, the semiconducting polymer arranges itself into an ordered monolayer in a transistor. The transistors are binary switches used...

Im Focus: Demonstration of a single molecule piezoelectric effect

Breakthrough provides a new concept of the design of molecular motors, sensors and electricity generators at nanoscale

Researchers from the Institute of Organic Chemistry and Biochemistry of the CAS (IOCB Prague), Institute of Physics of the CAS (IP CAS) and Palacký University...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

2nd International Conference on High Temperature Shape Memory Alloys (HTSMAs)

15.02.2018 | Event News

Aachen DC Grid Summit 2018

13.02.2018 | Event News

How Global Climate Policy Can Learn from the Energy Transition

12.02.2018 | Event News

 
Latest News

Basque researchers turn light upside down

23.02.2018 | Physics and Astronomy

Finnish research group discovers a new immune system regulator

23.02.2018 | Health and Medicine

Attoseconds break into atomic interior

23.02.2018 | Physics and Astronomy

VideoLinks
Science & Research
Overview of more VideoLinks >>>