Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Extended Online Support platform increases efficiency for industrial companies

13.03.2015
  • Information and dialog platform for industry customers with extended functions and a new design
  • With around 1.8 million visits every month, one of the most frequently used Internet services offered by Siemens
  • Support for planning, engineering and maintenance
  • App enables mobile access via a smart phone or tablet

At the Hanover Trade Fair 2015, Siemens presents its extended Industry Online Support, which, with around 1.8 million visits every month, is one of the most frequently used Internet services offered by Siemens.

With a comprehensive range of information, advice and dialog, the platform has supported industrial customers for more than 15 years throughout the life cycle of machines and plants - from planning right through to maintenance.

The new support platform features a modern design and more simple operation as well as extended functions, to filter and customize content for instance. This gives users even faster access to more than 300,000 technical documents such as handbooks, circuit diagrams, certificates or 3D models.

The new CAx Download Manager speeds up access to data for mechanical or electrical engineering planning. Users can have mobile access to the platform anytime via the app available for Apple iOS, Android and Windows Mobile devices.

Users can retrieve application examples for automation systems or product information directly to the relevant machine via their mobile devices. The Industry Online Support app is available in six languages (German, English, French, Italian, Spanish and Chinese). Industry Online Support not only provides information, it is also a dialog platform: on the integrated Technical Forum, which is one of the largest B2B communities in the field of industry with over 200,000 registered members, users support each other by sharing tips, expertise and practical experience. Content and discussions (threads) can also be easily shared on social media platforms.

The extended functions and the new design of the Online Support enable rapid, easy and intuitive navigation between the different areas of Product Support; Services, Forum and mySupport. In Product Support, the central pool of information, intelligent filter and search capabilities ensure that access to full product information is still rapid. For example, the dynamic display already shows the expected number of search results before a filter is applied, which greatly simplifies access to relevant information. This enables users to quickly compare products when expanding plants or replacing components. New overview pages provide faster access and comprehensive product information, with frequently asked questions. The personal mySupport area enables users to adapt the platform to his/her individual needs with saved filter settings, key words and favorites. Instead of a general newsletter, a message system sends individually summarized updates on new contributions, functions or events. The aim of these new features is to create a faster and more user-friendly system in view of the increasing number of visitors to the platform.

For further information, please see http://support.industry.siemens.com


Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company is active in more than 200 countries, focusing on the areas of electrification, automation and digitalization. One of the world's largest producers of energy-efficient, resource-saving technologies, Siemens is No. 1 in offshore wind turbine construction, a leading supplier of combined cycle turbines for power generation, a major provider of power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. In fiscal 2014, which ended on September 30, 2014, Siemens generated revenue from continuing operations of €71.9 billion and net income of €5.5 billion. At the end of September 2014, the company had around 357,000 employees worldwide. Further information is available on the Internet at www.siemens.com


Reference Number: PR2015030109DFEN


Contact
Mr. David Petry
Siemens AG

Schuhstr. 60

91052 Erlangen

Germany

Tel: +49 (9131) 7-26616

David.Petry​@siemens.com

Dr. David Petry | Siemens Digital Factory

More articles from Trade Fair News:

nachricht Fraunhofer HHI with latest VR technologies at NAB in Las Vegas
24.04.2017 | Fraunhofer-Institut für Nachrichtentechnik, Heinrich-Hertz-Institut, HHI

nachricht Kiel nano research at the Hannover Messe
21.04.2017 | Christian-Albrechts-Universität zu Kiel

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Making lightweight construction suitable for series production

More and more automobile companies are focusing on body parts made of carbon fiber reinforced plastics (CFRP). However, manufacturing and repair costs must be further reduced in order to make CFRP more economical in use. Together with the Volkswagen AG and five other partners in the project HolQueSt 3D, the Laser Zentrum Hannover e.V. (LZH) has developed laser processes for the automatic trimming, drilling and repair of three-dimensional components.

Automated manufacturing processes are the basis for ultimately establishing the series production of CFRP components. In the project HolQueSt 3D, the LZH has...

Im Focus: Wonder material? Novel nanotube structure strengthens thin films for flexible electronics

Reflecting the structure of composites found in nature and the ancient world, researchers at the University of Illinois at Urbana-Champaign have synthesized thin carbon nanotube (CNT) textiles that exhibit both high electrical conductivity and a level of toughness that is about fifty times higher than copper films, currently used in electronics.

"The structural robustness of thin metal films has significant importance for the reliable operation of smart skin and flexible electronics including...

Im Focus: Deep inside Galaxy M87

The nearby, giant radio galaxy M87 hosts a supermassive black hole (BH) and is well-known for its bright jet dominating the spectrum over ten orders of magnitude in frequency. Due to its proximity, jet prominence, and the large black hole mass, M87 is the best laboratory for investigating the formation, acceleration, and collimation of relativistic jets. A research team led by Silke Britzen from the Max Planck Institute for Radio Astronomy in Bonn, Germany, has found strong indication for turbulent processes connecting the accretion disk and the jet of that galaxy providing insights into the longstanding problem of the origin of astrophysical jets.

Supermassive black holes form some of the most enigmatic phenomena in astrophysics. Their enormous energy output is supposed to be generated by the...

Im Focus: A Quantum Low Pass for Photons

Physicists in Garching observe novel quantum effect that limits the number of emitted photons.

The probability to find a certain number of photons inside a laser pulse usually corresponds to a classical distribution of independent events, the so-called...

Im Focus: Microprocessors based on a layer of just three atoms

Microprocessors based on atomically thin materials hold the promise of the evolution of traditional processors as well as new applications in the field of flexible electronics. Now, a TU Wien research team led by Thomas Müller has made a breakthrough in this field as part of an ongoing research project.

Two-dimensional materials, or 2D materials for short, are extremely versatile, although – or often more precisely because – they are made up of just one or a...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Expert meeting “Health Business Connect” will connect international medical technology companies

20.04.2017 | Event News

Wenn der Computer das Gehirn austrickst

18.04.2017 | Event News

7th International Conference on Crystalline Silicon Photovoltaics in Freiburg on April 3-5, 2017

03.04.2017 | Event News

 
Latest News

DGIST develops 20 times faster biosensor

24.04.2017 | Physics and Astronomy

Nanoimprinted hyperlens array: Paving the way for practical super-resolution imaging

24.04.2017 | Materials Sciences

Atomic-level motion may drive bacteria's ability to evade immune system defenses

24.04.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>