Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology: advantages of automatic transcription

04.02.2014
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voicemails into written text. – “EML Voicemail2Text Service” for VoIP systems and as Android App – data protection: speech technology “Made in Germany”

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 18 February to 20 February 2014 with a stand of its own (Hall 4, Stand H13). EML offers speech technology solutions to enterprises for their customer contacts over the phone. At CCW, the speech technologists will be presenting two products:


All voicemails at a glance: the EML Voicemail App.
Photo: EML European Media Laboratory

The “EML Transcription Server” automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The “EML Speech Mining Server” classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription allows an efficient, extended search for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann. “This is an advantage of speech technology made in Germany.”

At CCW, EML’s speech technology experts will also demonstrate a new service and the corresponding Android app for the automatic transcription of voicemails. With the EML Voicemail2Text Service, users of VoIP routers such as Fritz!Box, can receive an automatic transcription of incoming voicemails on their smartphones. 1&1 users can also access this service. The Android app is available free of charge in the Google Play Store.

18.02-20.02.2014:
EML at the CCW, Berlin, Estrel Convention Center:
Hall 4, Stand H13.
EML European Media Laboratory:
EML European Media Laboratory GmbH was established as a private IT enterprise by Klaus Tschira, a co-founder of SAP. The EML develops software and technologies in automatic speech processing. The main focus is on the automatic conversion of speech into text (transcription), which is used in telephony (speech analytics, voicemail) and mobile applications (voice texting, voice search).

http://www.eml.org/english

For further information, please contact
Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
Phone: +49-6221-533245
Mobile: +49-170-5759896
E-mail: saueressig@eml.org
Weitere Informationen:
http://www.eml.org/english
EML Website
http://vmt.eml.org
EML Voicemail2Text-Service
https://play.google.com/store/apps/details?id=org.eml.app.voicemail
EML Voicemail App 4 Android
http://eml.org/deutsch/medien/downloads/CCW_Gutschein_EML_European_Media_Laboratory.pdf

Voucher for free admission

Dr. Peter Saueressig | idw
Further information:
http://www.eml.org/english

More articles from Information Technology:

nachricht NASA CubeSat to test miniaturized weather satellite technology
10.11.2017 | NASA/Goddard Space Flight Center

nachricht New approach uses light instead of robots to assemble electronic components
08.11.2017 | The Optical Society

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: A “cosmic snake” reveals the structure of remote galaxies

The formation of stars in distant galaxies is still largely unexplored. For the first time, astron-omers at the University of Geneva have now been able to closely observe a star system six billion light-years away. In doing so, they are confirming earlier simulations made by the University of Zurich. One special effect is made possible by the multiple reflections of images that run through the cosmos like a snake.

Today, astronomers have a pretty accurate idea of how stars were formed in the recent cosmic past. But do these laws also apply to older galaxies? For around a...

Im Focus: Visual intelligence is not the same as IQ

Just because someone is smart and well-motivated doesn't mean he or she can learn the visual skills needed to excel at tasks like matching fingerprints, interpreting medical X-rays, keeping track of aircraft on radar displays or forensic face matching.

That is the implication of a new study which shows for the first time that there is a broad range of differences in people's visual ability and that these...

Im Focus: Novel Nano-CT device creates high-resolution 3D-X-rays of tiny velvet worm legs

Computer Tomography (CT) is a standard procedure in hospitals, but so far, the technology has not been suitable for imaging extremely small objects. In PNAS, a team from the Technical University of Munich (TUM) describes a Nano-CT device that creates three-dimensional x-ray images at resolutions up to 100 nanometers. The first test application: Together with colleagues from the University of Kassel and Helmholtz-Zentrum Geesthacht the researchers analyzed the locomotory system of a velvet worm.

During a CT analysis, the object under investigation is x-rayed and a detector measures the respective amount of radiation absorbed from various angles....

Im Focus: Researchers Develop Data Bus for Quantum Computer

The quantum world is fragile; error correction codes are needed to protect the information stored in a quantum object from the deteriorating effects of noise. Quantum physicists in Innsbruck have developed a protocol to pass quantum information between differently encoded building blocks of a future quantum computer, such as processors and memories. Scientists may use this protocol in the future to build a data bus for quantum computers. The researchers have published their work in the journal Nature Communications.

Future quantum computers will be able to solve problems where conventional computers fail today. We are still far away from any large-scale implementation,...

Im Focus: Wrinkles give heat a jolt in pillared graphene

Rice University researchers test 3-D carbon nanostructures' thermal transport abilities

Pillared graphene would transfer heat better if the theoretical material had a few asymmetric junctions that caused wrinkles, according to Rice University...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Ecology Across Borders: International conference brings together 1,500 ecologists

15.11.2017 | Event News

Road into laboratory: Users discuss biaxial fatigue-testing for car and truck wheel

15.11.2017 | Event News

#Berlin5GWeek: The right network for Industry 4.0

30.10.2017 | Event News

 
Latest News

NASA detects solar flare pulses at Sun and Earth

17.11.2017 | Physics and Astronomy

NIST scientists discover how to switch liver cancer cell growth from 2-D to 3-D structures

17.11.2017 | Health and Medicine

The importance of biodiversity in forests could increase due to climate change

17.11.2017 | Studies and Analyses

VideoLinks
B2B-VideoLinks
More VideoLinks >>>