Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology: advantages of automatic transcription

04.02.2014
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voicemails into written text. – “EML Voicemail2Text Service” for VoIP systems and as Android App – data protection: speech technology “Made in Germany”

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 18 February to 20 February 2014 with a stand of its own (Hall 4, Stand H13). EML offers speech technology solutions to enterprises for their customer contacts over the phone. At CCW, the speech technologists will be presenting two products:


All voicemails at a glance: the EML Voicemail App.
Photo: EML European Media Laboratory

The “EML Transcription Server” automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The “EML Speech Mining Server” classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription allows an efficient, extended search for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann. “This is an advantage of speech technology made in Germany.”

At CCW, EML’s speech technology experts will also demonstrate a new service and the corresponding Android app for the automatic transcription of voicemails. With the EML Voicemail2Text Service, users of VoIP routers such as Fritz!Box, can receive an automatic transcription of incoming voicemails on their smartphones. 1&1 users can also access this service. The Android app is available free of charge in the Google Play Store.

18.02-20.02.2014:
EML at the CCW, Berlin, Estrel Convention Center:
Hall 4, Stand H13.
EML European Media Laboratory:
EML European Media Laboratory GmbH was established as a private IT enterprise by Klaus Tschira, a co-founder of SAP. The EML develops software and technologies in automatic speech processing. The main focus is on the automatic conversion of speech into text (transcription), which is used in telephony (speech analytics, voicemail) and mobile applications (voice texting, voice search).

http://www.eml.org/english

For further information, please contact
Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
Phone: +49-6221-533245
Mobile: +49-170-5759896
E-mail: saueressig@eml.org
Weitere Informationen:
http://www.eml.org/english
EML Website
http://vmt.eml.org
EML Voicemail2Text-Service
https://play.google.com/store/apps/details?id=org.eml.app.voicemail
EML Voicemail App 4 Android
http://eml.org/deutsch/medien/downloads/CCW_Gutschein_EML_European_Media_Laboratory.pdf

Voucher for free admission

Dr. Peter Saueressig | idw
Further information:
http://www.eml.org/english

More articles from Information Technology:

nachricht A novel hybrid UAV that may change the way people operate drones
28.03.2017 | Science China Press

nachricht Timing a space laser with a NASA-style stopwatch
28.03.2017 | NASA/Goddard Space Flight Center

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: A Challenging European Research Project to Develop New Tiny Microscopes

The Institute of Semiconductor Technology and the Institute of Physical and Theoretical Chemistry, both members of the Laboratory for Emerging Nanometrology (LENA), at Technische Universität Braunschweig are partners in a new European research project entitled ChipScope, which aims to develop a completely new and extremely small optical microscope capable of observing the interior of living cells in real time. A consortium of 7 partners from 5 countries will tackle this issue with very ambitious objectives during a four-year research program.

To demonstrate the usefulness of this new scientific tool, at the end of the project the developed chip-sized microscope will be used to observe in real-time...

Im Focus: Giant Magnetic Fields in the Universe

Astronomers from Bonn and Tautenburg in Thuringia (Germany) used the 100-m radio telescope at Effelsberg to observe several galaxy clusters. At the edges of these large accumulations of dark matter, stellar systems (galaxies), hot gas, and charged particles, they found magnetic fields that are exceptionally ordered over distances of many million light years. This makes them the most extended magnetic fields in the universe known so far.

The results will be published on March 22 in the journal „Astronomy & Astrophysics“.

Galaxy clusters are the largest gravitationally bound structures in the universe. With a typical extent of about 10 million light years, i.e. 100 times the...

Im Focus: Tracing down linear ubiquitination

Researchers at the Goethe University Frankfurt, together with partners from the University of Tübingen in Germany and Queen Mary University as well as Francis Crick Institute from London (UK) have developed a novel technology to decipher the secret ubiquitin code.

Ubiquitin is a small protein that can be linked to other cellular proteins, thereby controlling and modulating their functions. The attachment occurs in many...

Im Focus: Perovskite edges can be tuned for optoelectronic performance

Layered 2D material improves efficiency for solar cells and LEDs

In the eternal search for next generation high-efficiency solar cells and LEDs, scientists at Los Alamos National Laboratory and their partners are creating...

Im Focus: Polymer-coated silicon nanosheets as alternative to graphene: A perfect team for nanoelectronics

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are less stable. Now researchers at the Technical University of Munich (TUM) have, for the first time ever, produced a composite material combining silicon nanosheets and a polymer that is both UV-resistant and easy to process. This brings the scientists a significant step closer to industrial applications like flexible displays and photosensors.

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

International Land Use Symposium ILUS 2017: Call for Abstracts and Registration open

20.03.2017 | Event News

CONNECT 2017: International congress on connective tissue

14.03.2017 | Event News

ICTM Conference: Turbine Construction between Big Data and Additive Manufacturing

07.03.2017 | Event News

 
Latest News

'On-off switch' brings researchers a step closer to potential HIV vaccine

30.03.2017 | Health and Medicine

Penn studies find promise for innovations in liquid biopsies

30.03.2017 | Health and Medicine

An LED-based device for imaging radiation induced skin damage

30.03.2017 | Medical Engineering

VideoLinks
B2B-VideoLinks
More VideoLinks >>>