Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology: advantages of automatic transcription

04.02.2014
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voicemails into written text. – “EML Voicemail2Text Service” for VoIP systems and as Android App – data protection: speech technology “Made in Germany”

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 18 February to 20 February 2014 with a stand of its own (Hall 4, Stand H13). EML offers speech technology solutions to enterprises for their customer contacts over the phone. At CCW, the speech technologists will be presenting two products:


All voicemails at a glance: the EML Voicemail App.
Photo: EML European Media Laboratory

The “EML Transcription Server” automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The “EML Speech Mining Server” classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription allows an efficient, extended search for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann. “This is an advantage of speech technology made in Germany.”

At CCW, EML’s speech technology experts will also demonstrate a new service and the corresponding Android app for the automatic transcription of voicemails. With the EML Voicemail2Text Service, users of VoIP routers such as Fritz!Box, can receive an automatic transcription of incoming voicemails on their smartphones. 1&1 users can also access this service. The Android app is available free of charge in the Google Play Store.

18.02-20.02.2014:
EML at the CCW, Berlin, Estrel Convention Center:
Hall 4, Stand H13.
EML European Media Laboratory:
EML European Media Laboratory GmbH was established as a private IT enterprise by Klaus Tschira, a co-founder of SAP. The EML develops software and technologies in automatic speech processing. The main focus is on the automatic conversion of speech into text (transcription), which is used in telephony (speech analytics, voicemail) and mobile applications (voice texting, voice search).

http://www.eml.org/english

For further information, please contact
Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
Phone: +49-6221-533245
Mobile: +49-170-5759896
E-mail: saueressig@eml.org
Weitere Informationen:
http://www.eml.org/english
EML Website
http://vmt.eml.org
EML Voicemail2Text-Service
https://play.google.com/store/apps/details?id=org.eml.app.voicemail
EML Voicemail App 4 Android
http://eml.org/deutsch/medien/downloads/CCW_Gutschein_EML_European_Media_Laboratory.pdf

Voucher for free admission

Dr. Peter Saueressig | idw
Further information:
http://www.eml.org/english

More articles from Information Technology:

nachricht NASA's ICESat-2 equipped with unique 3-D manufactured part
03.02.2016 | NASA/Goddard Space Flight Center

nachricht Energy-saving minicomputers for the ‘Internet of Things’
29.01.2016 | Helmholtz-Zentrum Dresden-Rossendorf

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Automated driving: Steering without limits

OmniSteer project to increase automobiles’ urban maneuverability begins with a € 3.4 million budget

Automobiles increase the mobility of their users. However, their maneuverability is pushed to the limit by cramped inner city conditions. Those who need to...

Im Focus: Microscopy: Nine at one blow

Advance in biomedical imaging: The University of Würzburg's Biocenter has enhanced fluorescence microscopy to label and visualise up to nine different cell structures simultaneously.

Fluorescence microscopy allows researchers to visualise biomolecules in cells. They label the molecules using fluorescent probes, excite them with light and...

Im Focus: NASA's ICESat-2 equipped with unique 3-D manufactured part

NASA's follow-on to the successful ICESat mission will employ a never-before-flown technique for determining the topography of ice sheets and the thickness of sea ice, but that won't be the only first for this mission.

Slated for launch in 2018, NASA's Ice, Cloud and land Elevation Satellite-2 (ICESat-2) also will carry a 3-D printed part made of polyetherketoneketone (PEKK),...

Im Focus: Sinking islands: Does the rise of sea level endanger the Takuu Atoll in the Pacific?

In the last decades, sea level has been rising continuously – about 3.3 mm per year. For reef islands such as the Maldives or the Marshall Islands a sinister picture is being painted evoking the demise of the island states and their cultures. Are the effects of sea-level rise already noticeable on reef islands? Scientists from the ZMT have now answered this question for the Takuu Atoll, a group of Pacific islands, located northeast of Papua New Guinea.

In the last decades, sea level has been rising continuously – about 3.3 mm per year. For reef islands such as the Maldives or the Marshall Islands a sinister...

Im Focus: Energy-saving minicomputers for the ‘Internet of Things’

The ‘Internet of Things’ is growing rapidly. Mobile phones, washing machines and the milk bottle in the fridge: the idea is that minicomputers connected to these will be able to process information, receive and send data. This requires electrical power. Transistors that are capable of switching information with a single electron use far less power than field effect transistors that are commonly used in computers. However, these innovative electronic switches do not yet work at room temperature. Scientists working on the new EU research project ‘Ions4Set’ intend to change this. The program will be launched on February 1. It is coordinated by the Helmholtz-Zentrum Dresden-Rossendorf (HZDR).

“Billions of tiny computers will in future communicate with each other via the Internet or locally. Yet power consumption currently remains a great obstacle”,...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

AKL’16: Experience Laser Technology Live in Europe´s Largest Laser Application Center!

02.02.2016 | Event News

From intelligent knee braces to anti-theft backpacks

26.01.2016 | Event News

DATE 2016 Highlighting Automotive and Secure Systems

26.01.2016 | Event News

 
Latest News

A new potential biomarker for cancer imaging

05.02.2016 | Life Sciences

Graphene is strong, but is it tough?

05.02.2016 | Materials Sciences

Tiniest Particles Shrink Before Exploding When Hit With SLAC's X-ray Laser

05.02.2016 | Physics and Astronomy

VideoLinks
B2B-VideoLinks
More VideoLinks >>>