The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 18 February to 20 February 2014 with a stand of its own (Hall 4, Stand H13). EML offers speech technology solutions to enterprises for their customer contacts over the phone. At CCW, the speech technologists will be presenting two products:
All voicemails at a glance: the EML Voicemail App.
Photo: EML European Media Laboratory
The “EML Transcription Server” automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The “EML Speech Mining Server” classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.
The automatic transcription allows an efficient, extended search for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”
Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann. “This is an advantage of speech technology made in Germany.”
At CCW, EML’s speech technology experts will also demonstrate a new service and the corresponding Android app for the automatic transcription of voicemails. With the EML Voicemail2Text Service, users of VoIP routers such as Fritz!Box, can receive an automatic transcription of incoming voicemails on their smartphones. 1&1 users can also access this service. The Android app is available free of charge in the Google Play Store.18.02-20.02.2014:
http://www.eml.org/englishFor further information, please contact
Voucher for free admission
Dr. Peter Saueressig | idw
3-D scanning with water
24.07.2017 | Association for Computing Machinery
Defining the backbone of future mobile internet access
21.07.2017 | IHP - Leibniz-Institut für innovative Mikroelektronik
3-D shape acquisition using water displacement as the shape sensor for the reconstruction of complex objects
A global team of computer scientists and engineers have developed an innovative technique that more completely reconstructs challenging 3D objects. An ancient...
Physicists have developed a new technique that uses electrical voltages to control the electron spin on a chip. The newly-developed method provides protection from spin decay, meaning that the contained information can be maintained and transmitted over comparatively large distances, as has been demonstrated by a team from the University of Basel’s Department of Physics and the Swiss Nanoscience Institute. The results have been published in Physical Review X.
For several years, researchers have been trying to use the spin of an electron to store and transmit information. The spin of each electron is always coupled...
What is the mass of a proton? Scientists from Germany and Japan successfully did an important step towards the most exact knowledge of this fundamental constant. By means of precision measurements on a single proton, they could improve the precision by a factor of three and also correct the existing value.
To determine the mass of a single proton still more accurate – a group of physicists led by Klaus Blaum and Sven Sturm of the Max Planck Institute for Nuclear...
The research team of Prof. Dr. Oliver Einsle at the University of Freiburg's Institute of Biochemistry has long been exploring the functioning of nitrogenase....
A one trillion tonne iceberg - one of the biggest ever recorded -- has calved away from the Larsen C Ice Shelf in Antarctica, after a rift in the ice,...
21.07.2017 | Event News
19.07.2017 | Event News
12.07.2017 | Event News
24.07.2017 | Power and Electrical Engineering
24.07.2017 | Materials Sciences
24.07.2017 | Materials Sciences