All voicemails at a glance: the EML Voicemail App.
Photo: EML European Media Laboratory
The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 18 February to 20 February 2014 with a stand of its own (Hall 4, Stand H13). EML offers speech technology solutions to enterprises for their customer contacts over the phone. At CCW, the speech technologists will be presenting two products:
The “EML Transcription Server” automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The “EML Speech Mining Server” classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.
The automatic transcription allows an efficient, extended search for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”
Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann. “This is an advantage of speech technology made in Germany.”
At CCW, EML’s speech technology experts will also demonstrate a new service and the corresponding Android app for the automatic transcription of voicemails. With the EML Voicemail2Text Service, users of VoIP routers such as Fritz!Box, can receive an automatic transcription of incoming voicemails on their smartphones. 1&1 users can also access this service. The Android app is available free of charge in the Google Play Store.
http://www.eml.org/englishFor further information, please contact
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Dr. Peter Saueressig | idw
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