Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

New service concepts for plant and machinery

24.07.2013
Innovation network moves into second phase of research on service platforms for plant and machinery

The SPM (“service platform machine”) innovation network consists of a group of companies in the machine tools and plant engineering sector who are working together on future service concepts. They will start on the second phase of their research, focusing on support for sales teams and service technicians, at the end of October 2013.

The service activities of German plant and machinery manufacturers are going through a radical transformation. More and more service processes are now IT-based, and the rapid evolution of consumer technologies – for instance the increasingly widespread use of tablet PCs – is changing the way in which technical services are delivered. This trend is reinforced by the realization that companies will be able to earn more money from information and data generated, processed, and utilized in their service departments.

This situation led to the decision by a group of leading German engineering companies to continue their joint research on topics of importance to the future in the SPM innovation network, as of October 2013. One major aspect of this work is to enhance the performance of a configuration tool designed to support after-sales service teams. Fraunhofer IAO has entered into a development partnership with a leading systems provider for this purpose.

A second area of interest involves evaluating new technologies as to their suitability for use as support media for customer services and training media for service technicians. Emphasis will be given to high-performance consumer technologies that are already being used to an increasing extent in professional circles and will enable the creation of entirely new service concepts. After selecting the most promising technologies, the partners will develop appropriate concepts for their deployment, testing, and analysis.

The SPM innovation network still has room for other interested participants. For more information, please visit our website or contact us by phone.

Further information
At present, the SPM innovation network comprises service managers from the following companies: Balluff GmbH, Bosch Rexroth AG, Carl Zeiss IMT GmbH, DMG Vertriebs und Service GmbH, Engel Austria GmbH, Hirschmann Automation and Control GmbH, Innosoft GmbH, manroland web systems GmbH, profi TS, Schaeffler AG, Symmedia GmbH, Trumpf Werkzeugmaschinen GmbH & Co. KG.

www.service-plattform-maschine.de

Contact:
Bernd Bienzeisler
Service Work Innovation
Fraunhofer IAO
Nobelstraße 12
70569 Stuttgart, Germany
Phone +49 711 970-2088
Email: bernd.bienzeisler@iao.fraunhofer.de

Juliane Segedi | Fraunhofer-Institut
Further information:
http://www.iao.fraunhofer.de
http://www.iao.fraunhofer.de/lang-en/business-areas/service-and-human-resources-management/1061-new-service-concepts-for-plant-and-mach

More articles from Information Technology:

nachricht New epidemic management system combats monkeypox outbreak in Nigeria
15.12.2017 | Helmholtz-Zentrum für Infektionsforschung

nachricht Gecko adhesion technology moves closer to industrial uses
13.12.2017 | Georgia Institute of Technology

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: First-of-its-kind chemical oscillator offers new level of molecular control

DNA molecules that follow specific instructions could offer more precise molecular control of synthetic chemical systems, a discovery that opens the door for engineers to create molecular machines with new and complex behaviors.

Researchers have created chemical amplifiers and a chemical oscillator using a systematic method that has the potential to embed sophisticated circuit...

Im Focus: Long-lived storage of a photonic qubit for worldwide teleportation

MPQ scientists achieve long storage times for photonic quantum bits which break the lower bound for direct teleportation in a global quantum network.

Concerning the development of quantum memories for the realization of global quantum networks, scientists of the Quantum Dynamics Division led by Professor...

Im Focus: Electromagnetic water cloak eliminates drag and wake

Detailed calculations show water cloaks are feasible with today's technology

Researchers have developed a water cloaking concept based on electromagnetic forces that could eliminate an object's wake, greatly reducing its drag while...

Im Focus: Scientists channel graphene to understand filtration and ion transport into cells

Tiny pores at a cell's entryway act as miniature bouncers, letting in some electrically charged atoms--ions--but blocking others. Operating as exquisitely sensitive filters, these "ion channels" play a critical role in biological functions such as muscle contraction and the firing of brain cells.

To rapidly transport the right ions through the cell membrane, the tiny channels rely on a complex interplay between the ions and surrounding molecules,...

Im Focus: Towards data storage at the single molecule level

The miniaturization of the current technology of storage media is hindered by fundamental limits of quantum mechanics. A new approach consists in using so-called spin-crossover molecules as the smallest possible storage unit. Similar to normal hard drives, these special molecules can save information via their magnetic state. A research team from Kiel University has now managed to successfully place a new class of spin-crossover molecules onto a surface and to improve the molecule’s storage capacity. The storage density of conventional hard drives could therefore theoretically be increased by more than one hundred fold. The study has been published in the scientific journal Nano Letters.

Over the past few years, the building blocks of storage media have gotten ever smaller. But further miniaturization of the current technology is hindered by...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

See, understand and experience the work of the future

11.12.2017 | Event News

Innovative strategies to tackle parasitic worms

08.12.2017 | Event News

AKL’18: The opportunities and challenges of digitalization in the laser industry

07.12.2017 | Event News

 
Latest News

Engineers program tiny robots to move, think like insects

15.12.2017 | Power and Electrical Engineering

One in 5 materials chemistry papers may be wrong, study suggests

15.12.2017 | Materials Sciences

New antbird species discovered in Peru by LSU ornithologists

15.12.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>