Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

New service concepts for plant and machinery

24.07.2013
Innovation network moves into second phase of research on service platforms for plant and machinery

The SPM (“service platform machine”) innovation network consists of a group of companies in the machine tools and plant engineering sector who are working together on future service concepts. They will start on the second phase of their research, focusing on support for sales teams and service technicians, at the end of October 2013.

The service activities of German plant and machinery manufacturers are going through a radical transformation. More and more service processes are now IT-based, and the rapid evolution of consumer technologies – for instance the increasingly widespread use of tablet PCs – is changing the way in which technical services are delivered. This trend is reinforced by the realization that companies will be able to earn more money from information and data generated, processed, and utilized in their service departments.

This situation led to the decision by a group of leading German engineering companies to continue their joint research on topics of importance to the future in the SPM innovation network, as of October 2013. One major aspect of this work is to enhance the performance of a configuration tool designed to support after-sales service teams. Fraunhofer IAO has entered into a development partnership with a leading systems provider for this purpose.

A second area of interest involves evaluating new technologies as to their suitability for use as support media for customer services and training media for service technicians. Emphasis will be given to high-performance consumer technologies that are already being used to an increasing extent in professional circles and will enable the creation of entirely new service concepts. After selecting the most promising technologies, the partners will develop appropriate concepts for their deployment, testing, and analysis.

The SPM innovation network still has room for other interested participants. For more information, please visit our website or contact us by phone.

Further information
At present, the SPM innovation network comprises service managers from the following companies: Balluff GmbH, Bosch Rexroth AG, Carl Zeiss IMT GmbH, DMG Vertriebs und Service GmbH, Engel Austria GmbH, Hirschmann Automation and Control GmbH, Innosoft GmbH, manroland web systems GmbH, profi TS, Schaeffler AG, Symmedia GmbH, Trumpf Werkzeugmaschinen GmbH & Co. KG.

www.service-plattform-maschine.de

Contact:
Bernd Bienzeisler
Service Work Innovation
Fraunhofer IAO
Nobelstraße 12
70569 Stuttgart, Germany
Phone +49 711 970-2088
Email: bernd.bienzeisler@iao.fraunhofer.de

Juliane Segedi | Fraunhofer-Institut
Further information:
http://www.iao.fraunhofer.de
http://www.iao.fraunhofer.de/lang-en/business-areas/service-and-human-resources-management/1061-new-service-concepts-for-plant-and-mach

More articles from Information Technology:

nachricht Construction of practical quantum computers radically simplified
05.12.2016 | University of Sussex

nachricht UT professor develops algorithm to improve online mapping of disaster areas
29.11.2016 | University of Tennessee at Knoxville

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Shape matters when light meets atom

Mapping the interaction of a single atom with a single photon may inform design of quantum devices

Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...

Im Focus: Novel silicon etching technique crafts 3-D gradient refractive index micro-optics

A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.

Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...

Im Focus: Quantum Particles Form Droplets

In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.

“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...

Im Focus: MADMAX: Max Planck Institute for Physics takes up axion research

The Max Planck Institute for Physics (MPP) is opening up a new research field. A workshop from November 21 - 22, 2016 will mark the start of activities for an innovative axion experiment. Axions are still only purely hypothetical particles. Their detection could solve two fundamental problems in particle physics: What dark matter consists of and why it has not yet been possible to directly observe a CP violation for the strong interaction.

The “MADMAX” project is the MPP’s commitment to axion research. Axions are so far only a theoretical prediction and are difficult to detect: on the one hand,...

Im Focus: Molecules change shape when wet

Broadband rotational spectroscopy unravels structural reshaping of isolated molecules in the gas phase to accommodate water

In two recent publications in the Journal of Chemical Physics and in the Journal of Physical Chemistry Letters, researchers around Melanie Schnell from the Max...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ICTM Conference 2017: Production technology for turbomachine manufacturing of the future

16.11.2016 | Event News

Innovation Day Laser Technology – Laser Additive Manufacturing

01.11.2016 | Event News

#IC2S2: When Social Science meets Computer Science - GESIS will host the IC2S2 conference 2017

14.10.2016 | Event News

 
Latest News

IHP presents the fastest silicon-based transistor in the world

05.12.2016 | Power and Electrical Engineering

InLight study: insights into chemical processes using light

05.12.2016 | Materials Sciences

High-precision magnetic field sensing

05.12.2016 | Power and Electrical Engineering

VideoLinks
B2B-VideoLinks
More VideoLinks >>>