The SPM (“service platform machine”) innovation network consists of a group of companies in the machine tools and plant engineering sector who are working together on future service concepts. They will start on the second phase of their research, focusing on support for sales teams and service technicians, at the end of October 2013.
The service activities of German plant and machinery manufacturers are going through a radical transformation. More and more service processes are now IT-based, and the rapid evolution of consumer technologies – for instance the increasingly widespread use of tablet PCs – is changing the way in which technical services are delivered. This trend is reinforced by the realization that companies will be able to earn more money from information and data generated, processed, and utilized in their service departments.
This situation led to the decision by a group of leading German engineering companies to continue their joint research on topics of importance to the future in the SPM innovation network, as of October 2013. One major aspect of this work is to enhance the performance of a configuration tool designed to support after-sales service teams. Fraunhofer IAO has entered into a development partnership with a leading systems provider for this purpose.
A second area of interest involves evaluating new technologies as to their suitability for use as support media for customer services and training media for service technicians. Emphasis will be given to high-performance consumer technologies that are already being used to an increasing extent in professional circles and will enable the creation of entirely new service concepts. After selecting the most promising technologies, the partners will develop appropriate concepts for their deployment, testing, and analysis.
The SPM innovation network still has room for other interested participants. For more information, please visit our website or contact us by phone.Further information
Juliane Segedi | Fraunhofer-Institut
TIB’s Visual Analytics Research Group to develop methods for person detection and visualisation
19.03.2018 | Technische Informationsbibliothek (TIB)
Green Light for Galaxy Europe
15.03.2018 | Albert-Ludwigs-Universität Freiburg im Breisgau
For the first time, an interdisciplinary team from the University of Basel has succeeded in integrating artificial organelles into the cells of live zebrafish embryos. This innovative approach using artificial organelles as cellular implants offers new potential in treating a range of diseases, as the authors report in an article published in Nature Communications.
In the cells of higher organisms, organelles such as the nucleus or mitochondria perform a range of complex functions necessary for life. In the networks of...
Animal photoreceptors capture light with photopigments. Researchers from the University of Göttingen have now discovered that these photopigments fulfill an...
On 15 March, the AWI research aeroplane Polar 5 will depart for Greenland. Concentrating on the furthest northeast region of the island, an international team...
The world’s second-largest ice shelf was the destination for a Polarstern expedition that ended in Punta Arenas, Chile on 14th March 2018. Oceanographers from...
At the 2018 ILA Berlin Air Show from April 25–29, the Fraunhofer Institute for Laser Technology ILT is showcasing extreme high-speed Laser Material Deposition (EHLA): A video documents how for metal components that are highly loaded, EHLA has already proved itself as an alternative to hard chrome plating, which is now allowed only under special conditions.
When the EU restricted the use of hexavalent chromium compounds to special applications requiring authorization, the move prompted a rethink in the surface...
19.03.2018 | Event News
16.03.2018 | Event News
13.03.2018 | Event News
19.03.2018 | Physics and Astronomy
19.03.2018 | Materials Sciences
19.03.2018 | Event News