Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech technology for additional communication channels

14.02.2013
At the CCW trade fair in Berlin, EML European Media Laboratory will be presenting products which provide automatic transformation of incoming phone calls and voice messages into written text. The EML Voice Messaging App for Android smartphones opens new channels such as text messages, Twitter or Facebook.

The Heidelberg-based IT enterprise EML European Media Laboratory GmbH will be represented at this year’s CCW trade fair (former CallCenterWorld) in Berlin from 25 February to 28 February 2013 with a stand of its own (Hall 4, Stand H11A). EML offers speech technology solutions to enterprises for their customer contacts over the phone.

At CCW, the EML will be presenting two products. The EML Transcription Server automatically transforms incoming phone calls into machine-searchable text and is speaker-independent. The EML Speech Mining Server classifies calls according to categories, patterns and conversational features. It scans the calls for new terms and links them with each other.

The automatic transcription now boasts Advanced Keyword Spotting, an extension of the search function for particular keywords. In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Siegfried Kunzmann, EML’s head of R&D. “These keywords can also be interrelated. And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Furthermore, contact center operators can adapt the speech recognition to their own application domains. “Speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. This safeguards data protection,” states Dr. Kunzmann.

At CCW, EML’s speech technology experts will also demonstrate a new app for smartphones. The mobile all-rounder makes it possible to communicate with a contact center through other channels than the telephone and enables users to submit their queries by text messaging, e-mail, via Twitter or Facebook etc. The EML Voice Messaging app demonstrates the opportunities speech recognition holds for multi-channel communication. “For instance, you can quickly and efficiently communicate with the Facebook page of a particular company by simply speaking instead of typing,” comments Dr. Kunzmann. The Android app is available in Google Play Store free of charge. Link: http://www.emlvoice.eml-d.de
25.02-28.02.2013: EML at CCW, Berlin, Estrel Convention Center: Hall 4, Stand H11A.

About EML
EML European Media Laboratory GmbH was established by Klaus Tschira, a co-founder of SAP. Research and development at EML revolves around automatic speech processing and human-machine interaction. Key areas are speech-to-text applications, as used in the telephone sector and in contact centers (speech analytics, voice mail, voice messaging), and the transcription of media data.

http://www.eml-development.de/english/

For further information, please contact

Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
phone: +49 6221 533245
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml-development.de/english/
http://www.emlvoice.eml-d.de

More articles from Trade Fair News:

nachricht AchemAsia 2019 will take place in Shanghai
15.06.2018 | DECHEMA Gesellschaft für Chemische Technik und Biotechnologie e.V.

nachricht Insects supply chitin as a raw material for the textile industry
05.06.2018 | Fraunhofer-Institut für Grenzflächen- und Bioverfahrenstechnik IGB

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: First evidence on the source of extragalactic particles

For the first time ever, scientists have determined the cosmic origin of highest-energy neutrinos. A research group led by IceCube scientist Elisa Resconi, spokesperson of the Collaborative Research Center SFB1258 at the Technical University of Munich (TUM), provides an important piece of evidence that the particles detected by the IceCube neutrino telescope at the South Pole originate from a galaxy four billion light-years away from Earth.

To rule out other origins with certainty, the team led by neutrino physicist Elisa Resconi from the Technical University of Munich and multi-wavelength...

Im Focus: Magnetic vortices: Two independent magnetic skyrmion phases discovered in a single material

For the first time a team of researchers have discovered two different phases of magnetic skyrmions in a single material. Physicists of the Technical Universities of Munich and Dresden and the University of Cologne can now better study and understand the properties of these magnetic structures, which are important for both basic research and applications.

Whirlpools are an everyday experience in a bath tub: When the water is drained a circular vortex is formed. Typically, such whirls are rather stable. Similar...

Im Focus: Breaking the bond: To take part or not?

Physicists working with Roland Wester at the University of Innsbruck have investigated if and how chemical reactions can be influenced by targeted vibrational excitation of the reactants. They were able to demonstrate that excitation with a laser beam does not affect the efficiency of a chemical exchange reaction and that the excited molecular group acts only as a spectator in the reaction.

A frequently used reaction in organic chemistry is nucleophilic substitution. It plays, for example, an important role in in the synthesis of new chemical...

Im Focus: New 2D Spectroscopy Methods

Optical spectroscopy allows investigating the energy structure and dynamic properties of complex quantum systems. Researchers from the University of Würzburg present two new approaches of coherent two-dimensional spectroscopy.

"Put an excitation into the system and observe how it evolves." According to physicist Professor Tobias Brixner, this is the credo of optical spectroscopy....

Im Focus: Chemical reactions in the light of ultrashort X-ray pulses from free-electron lasers

Ultra-short, high-intensity X-ray flashes open the door to the foundations of chemical reactions. Free-electron lasers generate these kinds of pulses, but there is a catch: the pulses vary in duration and energy. An international research team has now presented a solution: Using a ring of 16 detectors and a circularly polarized laser beam, they can determine both factors with attosecond accuracy.

Free-electron lasers (FELs) generate extremely short and intense X-ray flashes. Researchers can use these flashes to resolve structures with diameters on the...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

Leading experts in Diabetes, Metabolism and Biomedical Engineering discuss Precision Medicine

13.07.2018 | Event News

Conference on Laser Polishing – LaP: Fine Tuning for Surfaces

12.07.2018 | Event News

11th European Wood-based Panel Symposium 2018: Meeting point for the wood-based materials industry

03.07.2018 | Event News

 
Latest News

Machine-learning predicted a superhard and high-energy-density tungsten nitride

18.07.2018 | Materials Sciences

NYSCF researchers develop novel bioengineering technique for personalized bone grafts

18.07.2018 | Life Sciences

Why might reading make myopic?

18.07.2018 | Health and Medicine

VideoLinks
Science & Research
Overview of more VideoLinks >>>