Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

WSU researcher designs multilingual instruction materials for world's largest mall

11.02.2011
Housing 1,200 stores, an underwater zoo, a SEGA indoor theme park, an Olympic-size ice rink, a 22-screen Cineplex and the world's largest gold market, the Dubai Mall is a retail marvel that attracts tourists from around the world. Thanks to one Wayne State researcher, its multilingual, multicultural employees are using an efficient, cost-effective instructional process to learn their job duties.

Monica W. Tracey, Ph.D., associate professor of instructional technology and administrative and organizational studies in WSU's College of Education and resident of Farmington Hills, Mich., was published in the inaugural issue of The International Journal of Designs for Learning, a multidisciplinary, peer-reviewed online journal dedicated to publishing descriptions of artifacts, environments and experiences that promote and support learning in all contexts by designers in any field.

The paper outlines the development and implementation of an instructional process that trained more than 300 people from Bangladesh, Nepal, India, the Philippines and many other surrounding countries to perform custodial duties at the Dubai Mall, the largest mall in the world. The work serves as a model for efficient, cross-cultural instructional design with potential use in a wide variety of work processes involving learners of different languages and cultures.

"It was a very enriching experience for me," Tracey said. "This region of the world has the utmost respect for education and they fully embraced the expertise that WSU brought to the table. Given the three-month window we had for the entire project, their support was critical."

The project entailed a rapid prototyping process of designing instruction materials for both workers and supervisors of the mall housekeeping staff. With a multicultural, multilanguage learner in mind, she designed a series of processes utilizing colors, symbols and pictures, which were then adapted to the different cleaning programs. The words that accompanied the illustrations were in English and Hindi — the two most common languages among the trainees.

The prototype was put into effect immediately, training the mall's first group of employees for its official opening. Of these, 82 percent passed the required instructional assessment. With the same instructions still being used to train new employees at the Dubai Mall today, the project has been recognized as a resounding success as well as a model that can be duplicated in virtually any instruction materials for multilingual, multicultural learners.

"Here in the U.S. and abroad, our workforce is changing," Tracey said. "More than ever, we need to be able to design and deliver effective instruction for numerous cultures working together. The Dubai project was a starting point for applying the elements of instructional design, including effectiveness, efficiency and appeal for the benefit of the culturally diverse workforce around the world."

To view the full interactive paper in The International Journal of Designs for Learning, visit http://scholarworks.iu.edu/journals/index.php/ijdl/article/view/845.

Wayne State University is one of the nation's pre-eminent public research universities in an urban setting. Through its multidisciplinary approach to research and education, and its ongoing collaboration with government, industry and other institutions, the university seeks to enhance economic growth and improve the quality of life in the city of Detroit, state of Michigan and throughout the world. For more information on research at Wayne State University, visit http://www.research.wayne.edu.

Julie O'Connor | EurekAlert!
Further information:
http://www.wayne.edu

More articles from Interdisciplinary Research:

nachricht Investigating cell membranes: researchers develop a substance mimicking a vital membrane component
25.05.2018 | Westfälische Wilhelms-Universität Münster

nachricht New approach: Researchers succeed in directly labelling and detecting an important RNA modification
30.04.2018 | Westfälische Wilhelms-Universität Münster

All articles from Interdisciplinary Research >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Future electronic components to be printed like newspapers

A new manufacturing technique uses a process similar to newspaper printing to form smoother and more flexible metals for making ultrafast electronic devices.

The low-cost process, developed by Purdue University researchers, combines tools already used in industry for manufacturing metals on a large scale, but uses...

Im Focus: First evidence on the source of extragalactic particles

For the first time ever, scientists have determined the cosmic origin of highest-energy neutrinos. A research group led by IceCube scientist Elisa Resconi, spokesperson of the Collaborative Research Center SFB1258 at the Technical University of Munich (TUM), provides an important piece of evidence that the particles detected by the IceCube neutrino telescope at the South Pole originate from a galaxy four billion light-years away from Earth.

To rule out other origins with certainty, the team led by neutrino physicist Elisa Resconi from the Technical University of Munich and multi-wavelength...

Im Focus: Magnetic vortices: Two independent magnetic skyrmion phases discovered in a single material

For the first time a team of researchers have discovered two different phases of magnetic skyrmions in a single material. Physicists of the Technical Universities of Munich and Dresden and the University of Cologne can now better study and understand the properties of these magnetic structures, which are important for both basic research and applications.

Whirlpools are an everyday experience in a bath tub: When the water is drained a circular vortex is formed. Typically, such whirls are rather stable. Similar...

Im Focus: Breaking the bond: To take part or not?

Physicists working with Roland Wester at the University of Innsbruck have investigated if and how chemical reactions can be influenced by targeted vibrational excitation of the reactants. They were able to demonstrate that excitation with a laser beam does not affect the efficiency of a chemical exchange reaction and that the excited molecular group acts only as a spectator in the reaction.

A frequently used reaction in organic chemistry is nucleophilic substitution. It plays, for example, an important role in in the synthesis of new chemical...

Im Focus: New 2D Spectroscopy Methods

Optical spectroscopy allows investigating the energy structure and dynamic properties of complex quantum systems. Researchers from the University of Würzburg present two new approaches of coherent two-dimensional spectroscopy.

"Put an excitation into the system and observe how it evolves." According to physicist Professor Tobias Brixner, this is the credo of optical spectroscopy....

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

Leading experts in Diabetes, Metabolism and Biomedical Engineering discuss Precision Medicine

13.07.2018 | Event News

Conference on Laser Polishing – LaP: Fine Tuning for Surfaces

12.07.2018 | Event News

11th European Wood-based Panel Symposium 2018: Meeting point for the wood-based materials industry

03.07.2018 | Event News

 
Latest News

A smart safe rechargeable zinc ion battery based on sol-gel transition electrolytes

20.07.2018 | Power and Electrical Engineering

Reversing cause and effect is no trouble for quantum computers

20.07.2018 | Information Technology

Princeton-UPenn research team finds physics treasure hidden in a wallpaper pattern

20.07.2018 | Materials Sciences

VideoLinks
Science & Research
Overview of more VideoLinks >>>