Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

WSU researcher designs multilingual instruction materials for world's largest mall

11.02.2011
Housing 1,200 stores, an underwater zoo, a SEGA indoor theme park, an Olympic-size ice rink, a 22-screen Cineplex and the world's largest gold market, the Dubai Mall is a retail marvel that attracts tourists from around the world. Thanks to one Wayne State researcher, its multilingual, multicultural employees are using an efficient, cost-effective instructional process to learn their job duties.

Monica W. Tracey, Ph.D., associate professor of instructional technology and administrative and organizational studies in WSU's College of Education and resident of Farmington Hills, Mich., was published in the inaugural issue of The International Journal of Designs for Learning, a multidisciplinary, peer-reviewed online journal dedicated to publishing descriptions of artifacts, environments and experiences that promote and support learning in all contexts by designers in any field.

The paper outlines the development and implementation of an instructional process that trained more than 300 people from Bangladesh, Nepal, India, the Philippines and many other surrounding countries to perform custodial duties at the Dubai Mall, the largest mall in the world. The work serves as a model for efficient, cross-cultural instructional design with potential use in a wide variety of work processes involving learners of different languages and cultures.

"It was a very enriching experience for me," Tracey said. "This region of the world has the utmost respect for education and they fully embraced the expertise that WSU brought to the table. Given the three-month window we had for the entire project, their support was critical."

The project entailed a rapid prototyping process of designing instruction materials for both workers and supervisors of the mall housekeeping staff. With a multicultural, multilanguage learner in mind, she designed a series of processes utilizing colors, symbols and pictures, which were then adapted to the different cleaning programs. The words that accompanied the illustrations were in English and Hindi — the two most common languages among the trainees.

The prototype was put into effect immediately, training the mall's first group of employees for its official opening. Of these, 82 percent passed the required instructional assessment. With the same instructions still being used to train new employees at the Dubai Mall today, the project has been recognized as a resounding success as well as a model that can be duplicated in virtually any instruction materials for multilingual, multicultural learners.

"Here in the U.S. and abroad, our workforce is changing," Tracey said. "More than ever, we need to be able to design and deliver effective instruction for numerous cultures working together. The Dubai project was a starting point for applying the elements of instructional design, including effectiveness, efficiency and appeal for the benefit of the culturally diverse workforce around the world."

To view the full interactive paper in The International Journal of Designs for Learning, visit http://scholarworks.iu.edu/journals/index.php/ijdl/article/view/845.

Wayne State University is one of the nation's pre-eminent public research universities in an urban setting. Through its multidisciplinary approach to research and education, and its ongoing collaboration with government, industry and other institutions, the university seeks to enhance economic growth and improve the quality of life in the city of Detroit, state of Michigan and throughout the world. For more information on research at Wayne State University, visit http://www.research.wayne.edu.

Julie O'Connor | EurekAlert!
Further information:
http://www.wayne.edu

More articles from Interdisciplinary Research:

nachricht The Internet of Things: TU Graz researchers increase the dependability of smart systems
18.02.2019 | Technische Universität Graz

nachricht Stanford researchers create a wireless, battery-free, biodegradable blood flow sensor
09.01.2019 | Stanford University

All articles from Interdisciplinary Research >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: The taming of the light screw

DESY and MPSD scientists create high-order harmonics from solids with controlled polarization states, taking advantage of both crystal symmetry and attosecond electronic dynamics. The newly demonstrated technique might find intriguing applications in petahertz electronics and for spectroscopic studies of novel quantum materials.

The nonlinear process of high-order harmonic generation (HHG) in gases is one of the cornerstones of attosecond science (an attosecond is a billionth of a...

Im Focus: Magnetic micro-boats

Nano- and microtechnology are promising candidates not only for medical applications such as drug delivery but also for the creation of little robots or flexible integrated sensors. Scientists from the Max Planck Institute for Polymer Research (MPI-P) have created magnetic microparticles, with a newly developed method, that could pave the way for building micro-motors or guiding drugs in the human body to a target, like a tumor. The preparation of such structures as well as their remote-control can be regulated using magnetic fields and therefore can find application in an array of domains.

The magnetic properties of a material control how this material responds to the presence of a magnetic field. Iron oxide is the main component of rust but also...

Im Focus: Self-healing coating made of corn starch makes small scratches disappear through heat

Due to the special arrangement of its molecules, a new coating made of corn starch is able to repair small scratches by itself through heat: The cross-linking via ring-shaped molecules makes the material mobile, so that it compensates for the scratches and these disappear again.

Superficial micro-scratches on the car body or on other high-gloss surfaces are harmless, but annoying. Especially in the luxury segment such surfaces are...

Im Focus: Stellar cartography

The Potsdam Echelle Polarimetric and Spectroscopic Instrument (PEPSI) at the Large Binocular Telescope (LBT) in Arizona released its first image of the surface magnetic field of another star. In a paper in the European journal Astronomy & Astrophysics, the PEPSI team presents a Zeeman- Doppler-Image of the surface of the magnetically active star II Pegasi.

A special technique allows astronomers to resolve the surfaces of faraway stars. Those are otherwise only seen as point sources, even in the largest telescopes...

Im Focus: Heading towards a tsunami of light

Researchers at Chalmers University of Technology and the University of Gothenburg, Sweden, have proposed a way to create a completely new source of radiation. Ultra-intense light pulses consist of the motion of a single wave and can be described as a tsunami of light. The strong wave can be used to study interactions between matter and light in a unique way. Their research is now published in the scientific journal Physical Review Letters.

"This source of radiation lets us look at reality through a new angle - it is like twisting a mirror and discovering something completely different," says...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

International Modelica Conference with 330 visitors from 21 countries at OTH Regensburg

11.03.2019 | Event News

Selection Completed: 580 Young Scientists from 88 Countries at the Lindau Nobel Laureate Meeting

01.03.2019 | Event News

LightMAT 2019 – 3rd International Conference on Light Materials – Science and Technology

28.02.2019 | Event News

 
Latest News

Solving the efficiency of Gram-negative bacteria

22.03.2019 | Life Sciences

Bacteria bide their time when antibiotics attack

22.03.2019 | Life Sciences

Open source software helps researchers extract key insights from huge sensor datasets

22.03.2019 | Information Technology

VideoLinks
Science & Research
Overview of more VideoLinks >>>