Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

The missing link in interoperability

18.12.2007
Local and regional authorities often use incompatible databases and IT systems, so struggle to offer effective e-government services. The EU-funded TERREGOV project offers an affordable technology platform that enables vital interoperability.
Pilot trials show that the resulting e-services can reduce bureaucracy, identify fraud and deliver optimised services to citizens.

A few years ago Norbert Benamou, Director of Business Flow Consulting, was working for a large municipal authority in the south of France. He was astounded to discover how so little of the authority's work was conducted electronically.

“We found that people had difficulties referring citizens for appropriate social care simply because of the lack of electronic communication between departments and agencies. What's more, the databases in the different agencies were incompatible, so any attempt at developing e-services quickly led to disappointment. At best you could make requests electronically, but the requests then had to be processed manually.”

Encouraging interoperability
This experience encouraged Benamou to form the now EU-funded TERREGOV project to develop an IT solution that could be deployed at a regional level, allowing any authority within the region to “plug in” their applications and databases, link them up and provide valuable e-services to citizens.

“Many local authorities in Europe are extremely small and do not have the resources to develop complex solutions for e-services,” Benamou explains. “The TERREGOV platform makes it very simple. A local authority simply registers their specific applications on the system as a web service and TERREGOV more or less takes care of what information is transferred to the regional TERREGOV hub and who can access it.”

The bulk of the implementation falls to the larger regional authority, which has to customise and host the TERREGOV hub, select which e-services to develop and encourage the local authorities to change their working practices and “go electronic”.

The benefits of interoperable systems can be significant. At the regional level, TERREGOV helps public services to be delivered consistently by all local authorities, irrespective of their size, so there is no “postcode discrimination” for citizens. Local authorities, on the other hand, can use TERREGOV to deliver e-services at minimal cost without have to discard familiar, legacy systems.

Speedy service
But the biggest winner is the citizen who benefits from shorter processing times – in one TERREGOV trial, applications for unemployment benefits were processed in a few days instead of one month – and more “joined up” thinking. Instead of having to request a particular service, citizens can simply highlight a problem, and let the various public bodies collaborate to provide a solution.

An ongoing pilot of the TERREGOV platform in Regione del Veneto, for instance, is helping agencies to provide and coordinate social care tailored to each individual – interoperability produces a more detailed profile of each individual's needs.

In the Polish town of Czestochowa, the TERREGOV platform links databases in the local registry office, the district labour office and the city's social aid centre. Electronic access to these departments and census information will help the city practically to eliminate benefit fraud. Clerks can check for duplicate applications in the system even while the applicant is still sitting in the office.

Benamou believes that the economic benefits and improvements in efficiency that TERREGOV offers should encourage regional authorities to consider its deployment.

“The technologies available at present to achieve this level of regional integration vary from between €1 million and €10 million. The cost of TERREGOV implementation is more in the €100,000s. Interoperability is something that regional and local authorities can now afford, and ill-afford to ignore!”

Christian Nielsen | alfa
Further information:
http://cordis.europa.eu/ictresults/index.cfm/section/news/tpl/article/BrowsingType/Features/ID/89054

More articles from Information Technology:

nachricht Putting food-safety detection in the hands of consumers
15.11.2018 | Massachusetts Institute of Technology

nachricht Next stop Morocco: EU partners test innovative space robotics technologies in the Sahara desert
09.11.2018 | Deutsches Forschungszentrum für Künstliche Intelligenz GmbH, DFKI

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: UNH scientists help provide first-ever views of elusive energy explosion

Researchers at the University of New Hampshire have captured a difficult-to-view singular event involving "magnetic reconnection"--the process by which sparse particles and energy around Earth collide producing a quick but mighty explosion--in the Earth's magnetotail, the magnetic environment that trails behind the planet.

Magnetic reconnection has remained a bit of a mystery to scientists. They know it exists and have documented the effects that the energy explosions can...

Im Focus: A Chip with Blood Vessels

Biochips have been developed at TU Wien (Vienna), on which tissue can be produced and examined. This allows supplying the tissue with different substances in a very controlled way.

Cultivating human cells in the Petri dish is not a big challenge today. Producing artificial tissue, however, permeated by fine blood vessels, is a much more...

Im Focus: A Leap Into Quantum Technology

Faster and secure data communication: This is the goal of a new joint project involving physicists from the University of Würzburg. The German Federal Ministry of Education and Research funds the project with 14.8 million euro.

In our digital world data security and secure communication are becoming more and more important. Quantum communication is a promising approach to achieve...

Im Focus: Research icebreaker Polarstern begins the Antarctic season

What does it look like below the ice shelf of the calved massive iceberg A68?

On Saturday, 10 November 2018, the research icebreaker Polarstern will leave its homeport of Bremerhaven, bound for Cape Town, South Africa.

Im Focus: Penn engineers develop ultrathin, ultralight 'nanocardboard'

When choosing materials to make something, trade-offs need to be made between a host of properties, such as thickness, stiffness and weight. Depending on the application in question, finding just the right balance is the difference between success and failure

Now, a team of Penn Engineers has demonstrated a new material they call "nanocardboard," an ultrathin equivalent of corrugated paper cardboard. A square...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

“3rd Conference on Laser Polishing – LaP 2018” Attracts International Experts and Users

09.11.2018 | Event News

On the brain’s ability to find the right direction

06.11.2018 | Event News

European Space Talks: Weltraumschrott – eine Gefahr für die Gesellschaft?

23.10.2018 | Event News

 
Latest News

Purdue cancer identity technology makes it easier to find a tumor's 'address'

16.11.2018 | Health and Medicine

Good preparation is half the digestion

16.11.2018 | Life Sciences

Microscope measures muscle weakness

16.11.2018 | Life Sciences

VideoLinks
Science & Research
Overview of more VideoLinks >>>