Optimal customer service through artificial intelligence
Prof. Dr.-Ing. Stefan Jablonski (r.) and Dr. Lars Ackermann (l.), Department of Computer Science, University of Bayreuth. Photo: C. Wißler
The “InfoFormulizer” project is being coordinated by Prof. Dr.-Ing. Stefan Jablonski of the Databases and Information Systems research group. Project partners are the TIKI Institute for Applied Artificial Intelligence GmbH and Samhammer AG in Weiden, Syskron X GmbH in Wackersdorf, and REHAU AG+Co in Rehau.
Together, the partners wish to develop a digital toolbox based on AI algorithms, making it possible to compare unclear or contradictory information from customers with documented descriptions of problem and solutions. This should enable service centres to offer customers fast, informal, and effective support.
“Because the project partners involved have very different skills and service profiles, it is certain that companies from a wide variety of industries will be able to benefit from our results.
“InfoFormulizer” is a pilot project that demonstrates how the results of current research in the field of artificial intelligence can significantly increase the service readiness and customer orientation of companies,” says Jablonski.
The Bavarian Research Foundation:
Every year, the Bavarian Research Foundation advises on project proposals with a total value of over € 50 million. Since its establishment in 1990, the Research Foundation has approved approximately € 584 million for 914 projects.
Together with co-financing from the Bavarian private sector, projects with a total value of around € 1.293 billion have been initiated. In addition, the Research Foundation awards scholarships for international cooperation between researchers or (post)doctoral students.
Prof. Dr.-Ing. Stefan Jablonski
Databases and Information Systems
Department of Computer Science
University of Bayreuth
Telephone: +49 (0)921 / 55-7620
E-Mail: stefan.jablonski@uni-bayreuth.de
Media Contact
More Information:
http://www.uni-bayreuth.de/All latest news from the category: Information Technology
Here you can find a summary of innovations in the fields of information and data processing and up-to-date developments on IT equipment and hardware.
This area covers topics such as IT services, IT architectures, IT management and telecommunications.
Newest articles
Bringing bio-inspired robots to life
Nebraska researcher Eric Markvicka gets NSF CAREER Award to pursue manufacture of novel materials for soft robotics and stretchable electronics. Engineers are increasingly eager to develop robots that mimic the…
Bella moths use poison to attract mates
Scientists are closer to finding out how. Pyrrolizidine alkaloids are as bitter and toxic as they are hard to pronounce. They’re produced by several different types of plants and are…
AI tool creates ‘synthetic’ images of cells
…for enhanced microscopy analysis. Observing individual cells through microscopes can reveal a range of important cell biological phenomena that frequently play a role in human diseases, but the process of…
