Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Citizen-inspired e-government for 'thin-skinned' cities

13.08.2008
Three European city councils have joined forces to develop a new citizen-inspired tool that will increase the responsiveness of city services to user needs.

E-government is the ‘in’ thing and a growing number of public services can now be delivered online. A major challenge faced, however, is how to get citizens more involved in public life and encourage greater interaction between the public sector and the man in the street.

Three city authorities – Dublin, Helsinki and Barcelona – decided to get together to develop a new tool aimed primarily at improving citizen involvement in civic affairs and increasing the responsiveness of local services.

“All three cities already had special projects underway aimed at ‘e-enabling’ certain parts of the city and were working closely with local universities to achieve this aim,” says John Donovan, the project coordinator. “[But] we decided to join forces, along with a number of private companies, to develop a set of tools aimed specifically at facilitating citizen communication.”

Giving citizens a voice
The EU-funded ICiNG project was the result. Its platform and a range of services were launched at a conference of European City Administrations held in Barcelona, Spain, in June 2008.

“These are citizen-based tools, designed by citizens and for citizens, but that can also be accessed by city authorities in order to improve their services,” Donovan tells ICT Results after the launch.

The consortium behind the project set out to research new concepts of e-government based on a multi-modal, multi-access approach a so-called “thin-skinned city” – one that is sensitive to the needs of its citizens and to the local environment.

One of the first steps was to approach local community groups to determine real needs and preferred means of communication. The ICiNG platform provides more opportunities for citizens to influence the decision-making process and develop a shared understanding of city issues. It should also contribute to community building in city environments and go some way towards reducing the ‘democratic deficit’.

Easy integration and multi-modal access
Access to the ICiING tools is enabled through multiple devices (home computer, portable hand-held devices or mobile phones, environmental sensors) and at different levels. The intelligent infrastructure developed makes it possible to have both a public administration services layer and a ‘Communities’ layer.

One of the main components of the platform is the Urban Mediator software which enables communities to mediate local, location-based discussions, activities and information. UM uses interactive maps to represent local information and provides a set of tools for users to process, share and organise this information.

City administrations interested in using ICiNG’s tools benefit from an “invisible” communications platform which can be easily integrated within the existing information and communication structure.

“One of the concerns for administrations is that they do not want to dismantle their existing communications infrastructure. [Our] platform can be simply ‘wrapped around’ the existing structure to provide an extra service layer. This limits the costs involved in implementing it,” points out Donovan.

The consortium has also published what it calls its ‘ICiNG Cook Book’, a recipe for becoming an ICiNG city, which explains in detail how the platform works and what advantages cities can gain from implementing it.

Building the ‘sensitive’ city
Thanks to the collection of important feedback from citizens, ICiING hopes to contribute to the development of the ‘sensitive’ city, where response to citizen needs is improved and citizen input into local projects is efficiently integrated into final plans. Pilot projects are being implemented in the three participating cities in various areas.

In Barcelona, a combination of blue-tooth environmental sensors and citizen feedback are being used to monitor the traffic flow in a specific area of the city in order to gather information for a new traffic flow plan.

In Dublin, citizens are being asked to participate in the city’s accessibility audit, aimed at identifying areas where access may be difficult for handicapped or disabled persons. Using the ICiING platform, citizens can take photos of problem spots with their mobile phones and send them in to the city authorities with a comment. The platform can then organise the information received on the map interface, making it easy for city planners to access.

Similarly, the platform is being used to deliver improved citizen services. It will, for example, enable residents to report bins that need collecting. Residents need simply take a photo of the special plaque on the bin in question and send it (or simply the code) in to the city authorities. The platform will automatically locate the exact position of the bin and someone will be sent to deal with the request.

The potential application areas are very wide and the ICiING platform is expected to attract the attention of many other European cities keen to improve citizen participation.

ICiNG was funded by the EU’s Sixth Framework Programme for research.

Christian Nielsen | alfa
Further information:
http://cordis.europa.eu/ictresults
http://cordis.europa.eu/ictresults/index.cfm/section/news/tpl/article/BrowsingType/Features/ID/89957

More articles from Information Technology:

nachricht Study suggests buried Internet infrastructure at risk as sea levels rise
18.07.2018 | University of Wisconsin-Madison

nachricht Microscopic trampoline may help create networks of quantum computers
17.07.2018 | University of Colorado at Boulder

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: First evidence on the source of extragalactic particles

For the first time ever, scientists have determined the cosmic origin of highest-energy neutrinos. A research group led by IceCube scientist Elisa Resconi, spokesperson of the Collaborative Research Center SFB1258 at the Technical University of Munich (TUM), provides an important piece of evidence that the particles detected by the IceCube neutrino telescope at the South Pole originate from a galaxy four billion light-years away from Earth.

To rule out other origins with certainty, the team led by neutrino physicist Elisa Resconi from the Technical University of Munich and multi-wavelength...

Im Focus: Magnetic vortices: Two independent magnetic skyrmion phases discovered in a single material

For the first time a team of researchers have discovered two different phases of magnetic skyrmions in a single material. Physicists of the Technical Universities of Munich and Dresden and the University of Cologne can now better study and understand the properties of these magnetic structures, which are important for both basic research and applications.

Whirlpools are an everyday experience in a bath tub: When the water is drained a circular vortex is formed. Typically, such whirls are rather stable. Similar...

Im Focus: Breaking the bond: To take part or not?

Physicists working with Roland Wester at the University of Innsbruck have investigated if and how chemical reactions can be influenced by targeted vibrational excitation of the reactants. They were able to demonstrate that excitation with a laser beam does not affect the efficiency of a chemical exchange reaction and that the excited molecular group acts only as a spectator in the reaction.

A frequently used reaction in organic chemistry is nucleophilic substitution. It plays, for example, an important role in in the synthesis of new chemical...

Im Focus: New 2D Spectroscopy Methods

Optical spectroscopy allows investigating the energy structure and dynamic properties of complex quantum systems. Researchers from the University of Würzburg present two new approaches of coherent two-dimensional spectroscopy.

"Put an excitation into the system and observe how it evolves." According to physicist Professor Tobias Brixner, this is the credo of optical spectroscopy....

Im Focus: Chemical reactions in the light of ultrashort X-ray pulses from free-electron lasers

Ultra-short, high-intensity X-ray flashes open the door to the foundations of chemical reactions. Free-electron lasers generate these kinds of pulses, but there is a catch: the pulses vary in duration and energy. An international research team has now presented a solution: Using a ring of 16 detectors and a circularly polarized laser beam, they can determine both factors with attosecond accuracy.

Free-electron lasers (FELs) generate extremely short and intense X-ray flashes. Researchers can use these flashes to resolve structures with diameters on the...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

Leading experts in Diabetes, Metabolism and Biomedical Engineering discuss Precision Medicine

13.07.2018 | Event News

Conference on Laser Polishing – LaP: Fine Tuning for Surfaces

12.07.2018 | Event News

11th European Wood-based Panel Symposium 2018: Meeting point for the wood-based materials industry

03.07.2018 | Event News

 
Latest News

Global study of world's beaches shows threat to protected areas

19.07.2018 | Earth Sciences

New creepy, crawly search and rescue robot developed at Ben-Gurion U

19.07.2018 | Power and Electrical Engineering

Metal too 'gummy' to cut? Draw on it with a Sharpie or glue stick, science says

19.07.2018 | Materials Sciences

VideoLinks
Science & Research
Overview of more VideoLinks >>>