Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Strategies for International Service Providers

14.12.2007
When a mechanical engineer wants to work abroad, he has to deal with a series of questions at first: Which laws have to be considered? What is the mechanical market in the target country like? Is qualified personnel available on site?

What is the market strategy? But for service companies it usually is much more difficult: “Because they sell immaterial and therefore intangible products”, says Julia Ingwald from the Chair for Marketing at TU Dortmund. Within the scope of the project “3K” the Chair for Marketing currently investigate into the success factors and strategies for international service providers in cooperation with Universität Erlangen-Nürnberg to further increase the international competitiveness of German service companies. In a project meeting first results were presented.

The three “Ks” in the title stand for “configuration, coordination and customer integration”. As the project partners see their interaction as the key to success. Service companies which have subsidiaries in several countries do not only have to develop specific strategies for the single foreign markets but to integrate their domestic and foreign engagements in a global business strategy. Therefore 3K especially puts three instruments into focus: the transnational configuration of work activities, their internal coordination and the customer integration. Up to now there are no studies and inquiries which exactly deal with and analyze these three instruments as well as their connections. Together with their partners from practice the team of 3K wants to close this gap and to present a concept for structuring foreign activities of service providers. The pioneer study is funded by the Federal Ministry for Education and Research and ends mid 2008.

Goal of the project is to develop a theoretically and empirically substantiated concept for the transnational configuration, coordination and customer integration of international service companies which include concrete guidance for decision makers with regard to internationalization. In this process the exchange of experience between big companies which are already acting globally and mid-sized companies which are just starting their internationalization process is a substantial contribution.

The first project step deals with the scientific discussion about the topic. Additionally, case studies were carried out in the four participating partner companies (Aconsite, GFK, Materna and Star Alliance) and findings obtained about the course of the international business seen from the perspective of the foreign unit. For this purpose Julia Ingwald, for example, did interviews with Indian service companies. The first interim results were presented in a project meeting at Star Alliance in Frankfurt. Now one of the next steps is the preparation of a collection of papers where the current state and the case studies are published. For a deeper analysis, further dialogues in China, India, Russia and the USA are planned.

Ole Luennemann | alfa
Further information:
http://www.uni-dortmund.de

More articles from Business and Finance:

nachricht Microtechnology industry is hiring – positive developments of past years continue
09.04.2018 | IVAM Fachverband für Mikrotechnik

nachricht RWI/ISL-Container Throughput Index with minor decline on a high overall level
20.03.2018 | RWI – Leibniz-Institut für Wirtschaftsforschung

All articles from Business and Finance >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: UNH scientists help provide first-ever views of elusive energy explosion

Researchers at the University of New Hampshire have captured a difficult-to-view singular event involving "magnetic reconnection"--the process by which sparse particles and energy around Earth collide producing a quick but mighty explosion--in the Earth's magnetotail, the magnetic environment that trails behind the planet.

Magnetic reconnection has remained a bit of a mystery to scientists. They know it exists and have documented the effects that the energy explosions can...

Im Focus: A Chip with Blood Vessels

Biochips have been developed at TU Wien (Vienna), on which tissue can be produced and examined. This allows supplying the tissue with different substances in a very controlled way.

Cultivating human cells in the Petri dish is not a big challenge today. Producing artificial tissue, however, permeated by fine blood vessels, is a much more...

Im Focus: A Leap Into Quantum Technology

Faster and secure data communication: This is the goal of a new joint project involving physicists from the University of Würzburg. The German Federal Ministry of Education and Research funds the project with 14.8 million euro.

In our digital world data security and secure communication are becoming more and more important. Quantum communication is a promising approach to achieve...

Im Focus: Research icebreaker Polarstern begins the Antarctic season

What does it look like below the ice shelf of the calved massive iceberg A68?

On Saturday, 10 November 2018, the research icebreaker Polarstern will leave its homeport of Bremerhaven, bound for Cape Town, South Africa.

Im Focus: Penn engineers develop ultrathin, ultralight 'nanocardboard'

When choosing materials to make something, trade-offs need to be made between a host of properties, such as thickness, stiffness and weight. Depending on the application in question, finding just the right balance is the difference between success and failure

Now, a team of Penn Engineers has demonstrated a new material they call "nanocardboard," an ultrathin equivalent of corrugated paper cardboard. A square...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

“3rd Conference on Laser Polishing – LaP 2018” Attracts International Experts and Users

09.11.2018 | Event News

On the brain’s ability to find the right direction

06.11.2018 | Event News

European Space Talks: Weltraumschrott – eine Gefahr für die Gesellschaft?

23.10.2018 | Event News

 
Latest News

Purdue cancer identity technology makes it easier to find a tumor's 'address'

16.11.2018 | Health and Medicine

Good preparation is half the digestion

16.11.2018 | Life Sciences

Microscope measures muscle weakness

16.11.2018 | Life Sciences

VideoLinks
Science & Research
Overview of more VideoLinks >>>