By far, the biggest expense is lost productivity -- up to 70 percent of the total cost in some cases, report Professor Timothy Hinkin and Associate Professor J. Bruce Tracey in Cornell's School of Hotel Administration.
"Most of the damage to productivity is caused by the inexperience of new employees," said Tracy, noting that lost productivity is also the costliest turnover expense in other industries as well.
In their Web-based survey of 33 hotels, the researchers divided the costs of turnover into five categories: predeparture, recruitment, selection, orientation and training, and productivity loss. They also compared turnover costs of low-complexity jobs with high-complexity jobs, among other factors.
"We found that hotels that spend a higher percentage of their turnover costs on exit interviews had a relatively lower cost of turnover. Likewise, hotels that involve a wider group of supervisors and peers in the selection process saw relatively lower turnover expenses," said Hinkin.
Surprisingly, the researchers also found that selection costs in choosing workers for low-complexity jobs takes more of the total turnover costs than the selection costs for high-complexity jobs. They believe that the source of this relatively high expense comes from the difficulty of developing a pool of qualified candidates for low-complexity positions.
The study is available at no charge from Cornell's Center for Hospitality Research at http://www.hotelschool.cornell.edu/chr/research/centerreports.html.
Study relating to materials testing Detecting damages in non-magnetic steel through magnetism
23.07.2018 | Technische Universität Kaiserslautern
Innovative genetic tests for children with developmental disorders and epilepsy
11.07.2018 | Christian-Albrechts-Universität zu Kiel
New design tool automatically creates nanostructure 3D-print templates for user-given colors
Scientists present work at prestigious SIGGRAPH conference
Most of the objects we see are colored by pigments, but using pigments has disadvantages: such colors can fade, industrial pigments are often toxic, and...
Scientists at the University of California, Los Angeles present new research on a curious cosmic phenomenon known as "whistlers" -- very low frequency packets...
Scientists develop first tool to use machine learning methods to compute flow around interactively designable 3D objects. Tool will be presented at this year’s prestigious SIGGRAPH conference.
When engineers or designers want to test the aerodynamic properties of the newly designed shape of a car, airplane, or other object, they would normally model...
Researchers from TU Graz and their industry partners have unveiled a world first: the prototype of a robot-controlled, high-speed combined charging system (CCS) for electric vehicles that enables series charging of cars in various parking positions.
Global demand for electric vehicles is forecast to rise sharply: by 2025, the number of new vehicle registrations is expected to reach 25 million per year....
Proteins must be folded correctly to fulfill their molecular functions in cells. Molecular assistants called chaperones help proteins exploit their inbuilt folding potential and reach the correct three-dimensional structure. Researchers at the Max Planck Institute of Biochemistry (MPIB) have demonstrated that actin, the most abundant protein in higher developed cells, does not have the inbuilt potential to fold and instead requires special assistance to fold into its active state. The chaperone TRiC uses a previously undescribed mechanism to perform actin folding. The study was recently published in the journal Cell.
Actin is the most abundant protein in highly developed cells and has diverse functions in processes like cell stabilization, cell division and muscle...
17.08.2018 | Event News
08.08.2018 | Event News
27.07.2018 | Event News
17.08.2018 | Physics and Astronomy
17.08.2018 | Information Technology
17.08.2018 | Life Sciences