Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Instant Messaging Proves Useful in Reducing Workplace Interruption

05.06.2008
Employers seeking to decrease interruptions may want to have their workers use instant messaging software, a new study suggests.

A recent study by researchers at Ohio State University and University of California, Irvine found that workers who used instant messaging on the job reported less interruption than colleagues who did not.

The study challenges the widespread belief that instant messaging leads to an increase in disruption. Some researchers have speculated that workers would use instant messaging in addition to the phone and e-mail, leading to increased interruption and reduced productivity.

Instead, research showed that instant messaging was often used as a substitute for other, more disruptive forms of communication such as the telephone, e-mail, and face-to-face conversations. Using instant messaging led to more conversations on the computer, but the conversations were briefer, said R. Kelly Garrett, co-author of the study and assistant professor of communication at Ohio State.

“The key take away is that instant messaging has some benefits where many people had feared that it might be harmful,” Garrett said.

“We found that the effect of instant messaging is actually positive. People who used instant messaging reported that they felt they were being interrupted less frequently.”

The study involved 912 people who worked at least 30 hours per week in an office and used a computer for at least five hours in a workday. Randomly selected participants from 12 metropolitan areas took a telephone survey between May and September 2006. The results were published recently in the Journal of Computer Mediated Communication.

The key to unlocking the effects of instant messaging lies in how people are using the technology, Garrett said.

Instead of dropping in unexpectedly, many are using the technology to check in with coworkers to see when they are available. Many also use the technology to get quick answers to general questions or to inquire about current work tasks instead of engaging in longer face-to-face conversations.

“We find that employees are quite strategic in their use of instant messaging. They are using it to check in with their colleagues to find out if they’re busy before interrupting them in a more intrusive way,” Garrett said.

Because of its unique setup, instant messaging allows users to control how and when they communicate with coworkers. The technology gives people the ability to flag their availability or postpone responses to a more convenient time, and because it is socially acceptable to ignore or dismiss a message, many use the technology to put off more disruptive conversations, he said.

“People see a new technology and they are innovative in how they use it. They will tailor their use of the technology to their needs and their expectations. And with IM, people had enough time to learn about the technology at home and to find ways to use it productively,” Garrett said.

“It is not the case that people are engaging in extensive conversations or trying to resolve complex problems over this very limited medium. Instead, people are using the technology to solicit answers to quick questions from colleagues and coordinate their conversations at more convenient times,” he said.

Ease of use and similarities to e-mail could foster greater acceptance of instant messaging in the workplace. And while the study provides clear evidence that instant messaging can be used successfully in the workplace, Garrett said the technology will not likely be as widely used as e-mail.

Garrett conducted the study with James N. Danziger, a professor of political science at the University of California, Irvine. The study was funded by the National Science Foundation and the Center for Research on Information Technology and Organizations at University of California, Irvine.

Kelly Garrett | newswise
Further information:
http://www.osu.edu

More articles from Studies and Analyses:

nachricht Study relating to materials testing Detecting damages in non-magnetic steel through magnetism
23.07.2018 | Technische Universität Kaiserslautern

nachricht Innovative genetic tests for children with developmental disorders and epilepsy
11.07.2018 | Christian-Albrechts-Universität zu Kiel

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: New interactive machine learning tool makes car designs more aerodynamic

Scientists develop first tool to use machine learning methods to compute flow around interactively designable 3D objects. Tool will be presented at this year’s prestigious SIGGRAPH conference.

When engineers or designers want to test the aerodynamic properties of the newly designed shape of a car, airplane, or other object, they would normally model...

Im Focus: Robots as 'pump attendants': TU Graz develops robot-controlled rapid charging system for e-vehicles

Researchers from TU Graz and their industry partners have unveiled a world first: the prototype of a robot-controlled, high-speed combined charging system (CCS) for electric vehicles that enables series charging of cars in various parking positions.

Global demand for electric vehicles is forecast to rise sharply: by 2025, the number of new vehicle registrations is expected to reach 25 million per year....

Im Focus: The “TRiC” to folding actin

Proteins must be folded correctly to fulfill their molecular functions in cells. Molecular assistants called chaperones help proteins exploit their inbuilt folding potential and reach the correct three-dimensional structure. Researchers at the Max Planck Institute of Biochemistry (MPIB) have demonstrated that actin, the most abundant protein in higher developed cells, does not have the inbuilt potential to fold and instead requires special assistance to fold into its active state. The chaperone TRiC uses a previously undescribed mechanism to perform actin folding. The study was recently published in the journal Cell.

Actin is the most abundant protein in highly developed cells and has diverse functions in processes like cell stabilization, cell division and muscle...

Im Focus: Lining up surprising behaviors of superconductor with one of the world's strongest magnets

Scientists have discovered that the electrical resistance of a copper-oxide compound depends on the magnetic field in a very unusual way -- a finding that could help direct the search for materials that can perfectly conduct electricity at room temperatur

What happens when really powerful magnets--capable of producing magnetic fields nearly two million times stronger than Earth's--are applied to materials that...

Im Focus: World record: Fastest 3-D tomographic images at BESSY II

The quality of materials often depends on the manufacturing process. In casting and welding, for example, the rate at which melts solidify and the resulting microstructure of the alloy is important. With metallic foams as well, it depends on exactly how the foaming process takes place. To understand these processes fully requires fast sensing capability. The fastest 3D tomographic images to date have now been achieved at the BESSY II X-ray source operated by the Helmholtz-Zentrum Berlin.

Dr. Francisco Garcia-Moreno and his team have designed a turntable that rotates ultra-stably about its axis at a constant rotational speed. This really depends...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

Within reach of the Universe

08.08.2018 | Event News

A journey through the history of microscopy – new exhibition opens at the MDC

27.07.2018 | Event News

2018 Work Research Conference

25.07.2018 | Event News

 
Latest News

'Building up' stretchable electronics to be as multipurpose as your smartphone

14.08.2018 | Information Technology

During HIV infection, antibody can block B cells from fighting pathogens

14.08.2018 | Life Sciences

First study on physical properties of giant cancer cells may inform new treatments

14.08.2018 | Life Sciences

VideoLinks
Science & Research
Overview of more VideoLinks >>>