Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech Technology for More Efficiency

09.02.2011
The European Media Laboratory (EML) will present a speech technology innovation at the “CallCenterWorld” in Berlin, 22-24 February. For the first time ever, two search methods will be combined: text search and phonetic search

The Heidelberg IT enterprise European Media Laboratory GmbH (EML) will be attending the “CallCenterWorld” fair in Berlin with its own booth from 22 to 24 February 2011 (hall 5, booth A14). EML offers speech technology solutions for customer contacts over the phone. The “EML Transcription Platform” automatically converts phone calls into written text.

EML’s speech technology experts will be presenting an exciting innovation at CallCenterWorld: additional phonetic search. This feature enables users to find any term – not only by text search, but also phonetically. “This way, you can even find uncommon names that haven´t been entered into the system yet,” says Dr. Siegfried Kunzmann, EML’s head of research and development. The “EML Transcription Platform” is the first speech technology system to combine word search in texts and phonetic search.

The “EML Transcription Platform” automatically converts incoming customer calls into text and classifies them into different product and problem categories, patterns, and conversational features. Moreover, the calls can be scanned for new topics and can also be linked to each other. Automatic transcription is the basis for so-called “Advanced Keyword Spotting”, a highly efficient extended search for key terms. Conventional systems have to reprocess all recorded calls every time a new keyword search is requested. In contrast, “‘Advanced Keyword Spotting’, reverts to the search in transcribed texts. “That´s why it is as fast as any search engine,” Kunzmann says. “Also, these keywords can be linked together.”

So the “Advanced Keyword Spotting” allows to quickly determine how many callers mention a certain product name, information that is interesting for the marketing and business strategy departments of companies. The calls represent authentic consumer opinions and thus contain important information required for the flexible modification of products, services, and activities. “Our speech technology supports the employees of call centers in effective, costumer-friendly communication and facilitates strategic marketing analysis at the same time,” Kunzmann sums up.

EML at CallCenterWorld, Berlin, Estrel Convention Center: hall 5, booth A14.

About the EML
The European Media Laboratory GmbH (EML) is a private IT enterprise established by Klaus Tschira, one of the founders of the SAP AG software company. In accordance with its motto “Think beyond the Limits!” EML is successfully pursuing research and development in the fields of human-computer interaction and automatic speech processing.
For further information please contact
Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
Tel.: +49-(0)6221-533245
Fax: +49-(0)6221-533298
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml-development.de
http://www.eml.org
http://www.callcenterworld.de

More articles from Trade Fair News:

nachricht High Resolution Laser Structuring of Thin Films at LOPEC 2017
21.03.2017 | Fraunhofer-Institut für Lasertechnik ILT

nachricht Open ecosystem for smart assistance systems
20.03.2017 | Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Giant Magnetic Fields in the Universe

Astronomers from Bonn and Tautenburg in Thuringia (Germany) used the 100-m radio telescope at Effelsberg to observe several galaxy clusters. At the edges of these large accumulations of dark matter, stellar systems (galaxies), hot gas, and charged particles, they found magnetic fields that are exceptionally ordered over distances of many million light years. This makes them the most extended magnetic fields in the universe known so far.

The results will be published on March 22 in the journal „Astronomy & Astrophysics“.

Galaxy clusters are the largest gravitationally bound structures in the universe. With a typical extent of about 10 million light years, i.e. 100 times the...

Im Focus: Tracing down linear ubiquitination

Researchers at the Goethe University Frankfurt, together with partners from the University of Tübingen in Germany and Queen Mary University as well as Francis Crick Institute from London (UK) have developed a novel technology to decipher the secret ubiquitin code.

Ubiquitin is a small protein that can be linked to other cellular proteins, thereby controlling and modulating their functions. The attachment occurs in many...

Im Focus: Perovskite edges can be tuned for optoelectronic performance

Layered 2D material improves efficiency for solar cells and LEDs

In the eternal search for next generation high-efficiency solar cells and LEDs, scientists at Los Alamos National Laboratory and their partners are creating...

Im Focus: Polymer-coated silicon nanosheets as alternative to graphene: A perfect team for nanoelectronics

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are less stable. Now researchers at the Technical University of Munich (TUM) have, for the first time ever, produced a composite material combining silicon nanosheets and a polymer that is both UV-resistant and easy to process. This brings the scientists a significant step closer to industrial applications like flexible displays and photosensors.

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are...

Im Focus: Researchers Imitate Molecular Crowding in Cells

Enzymes behave differently in a test tube compared with the molecular scrum of a living cell. Chemists from the University of Basel have now been able to simulate these confined natural conditions in artificial vesicles for the first time. As reported in the academic journal Small, the results are offering better insight into the development of nanoreactors and artificial organelles.

Enzymes behave differently in a test tube compared with the molecular scrum of a living cell. Chemists from the University of Basel have now been able to...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

International Land Use Symposium ILUS 2017: Call for Abstracts and Registration open

20.03.2017 | Event News

CONNECT 2017: International congress on connective tissue

14.03.2017 | Event News

ICTM Conference: Turbine Construction between Big Data and Additive Manufacturing

07.03.2017 | Event News

 
Latest News

Argon is not the 'dope' for metallic hydrogen

24.03.2017 | Materials Sciences

Astronomers find unexpected, dust-obscured star formation in distant galaxy

24.03.2017 | Physics and Astronomy

Gravitational wave kicks monster black hole out of galactic core

24.03.2017 | Physics and Astronomy

VideoLinks
B2B-VideoLinks
More VideoLinks >>>