Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Speech Technology for More Efficiency

09.02.2011
The European Media Laboratory (EML) will present a speech technology innovation at the “CallCenterWorld” in Berlin, 22-24 February. For the first time ever, two search methods will be combined: text search and phonetic search

The Heidelberg IT enterprise European Media Laboratory GmbH (EML) will be attending the “CallCenterWorld” fair in Berlin with its own booth from 22 to 24 February 2011 (hall 5, booth A14). EML offers speech technology solutions for customer contacts over the phone. The “EML Transcription Platform” automatically converts phone calls into written text.

EML’s speech technology experts will be presenting an exciting innovation at CallCenterWorld: additional phonetic search. This feature enables users to find any term – not only by text search, but also phonetically. “This way, you can even find uncommon names that haven´t been entered into the system yet,” says Dr. Siegfried Kunzmann, EML’s head of research and development. The “EML Transcription Platform” is the first speech technology system to combine word search in texts and phonetic search.

The “EML Transcription Platform” automatically converts incoming customer calls into text and classifies them into different product and problem categories, patterns, and conversational features. Moreover, the calls can be scanned for new topics and can also be linked to each other. Automatic transcription is the basis for so-called “Advanced Keyword Spotting”, a highly efficient extended search for key terms. Conventional systems have to reprocess all recorded calls every time a new keyword search is requested. In contrast, “‘Advanced Keyword Spotting’, reverts to the search in transcribed texts. “That´s why it is as fast as any search engine,” Kunzmann says. “Also, these keywords can be linked together.”

So the “Advanced Keyword Spotting” allows to quickly determine how many callers mention a certain product name, information that is interesting for the marketing and business strategy departments of companies. The calls represent authentic consumer opinions and thus contain important information required for the flexible modification of products, services, and activities. “Our speech technology supports the employees of call centers in effective, costumer-friendly communication and facilitates strategic marketing analysis at the same time,” Kunzmann sums up.

EML at CallCenterWorld, Berlin, Estrel Convention Center: hall 5, booth A14.

About the EML
The European Media Laboratory GmbH (EML) is a private IT enterprise established by Klaus Tschira, one of the founders of the SAP AG software company. In accordance with its motto “Think beyond the Limits!” EML is successfully pursuing research and development in the fields of human-computer interaction and automatic speech processing.
For further information please contact
Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
Tel.: +49-(0)6221-533245
Fax: +49-(0)6221-533298
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml-development.de
http://www.eml.org
http://www.callcenterworld.de

More articles from Trade Fair News:

nachricht The Micro Nanotech area at MD&M West has been successfully established
22.02.2017 | IVAM Fachverband für Mikrotechnik

nachricht Use your Voice – and Smart Homes will “LISTEN”
21.02.2017 | EML European Media Laboratory GmbH

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Breakthrough with a chain of gold atoms

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

In the field of nanoscience, an international team of physicists with participants from Konstanz has achieved a breakthrough in understanding heat transport

Im Focus: DNA repair: a new letter in the cell alphabet

Results reveal how discoveries may be hidden in scientific “blind spots”

Cells need to repair damaged DNA in our genes to prevent the development of cancer and other diseases. Our cells therefore activate and send “repair-proteins”...

Im Focus: Dresdner scientists print tomorrow’s world

The Fraunhofer IWS Dresden and Technische Universität Dresden inaugurated their jointly operated Center for Additive Manufacturing Dresden (AMCD) with a festive ceremony on February 7, 2017. Scientists from various disciplines perform research on materials, additive manufacturing processes and innovative technologies, which build up components in a layer by layer process. This technology opens up new horizons for component design and combinations of functions. For example during fabrication, electrical conductors and sensors are already able to be additively manufactured into components. They provide information about stress conditions of a product during operation.

The 3D-printing technology, or additive manufacturing as it is often called, has long made the step out of scientific research laboratories into industrial...

Im Focus: Mimicking nature's cellular architectures via 3-D printing

Research offers new level of control over the structure of 3-D printed materials

Nature does amazing things with limited design materials. Grass, for example, can support its own weight, resist strong wind loads, and recover after being...

Im Focus: Three Magnetic States for Each Hole

Nanometer-scale magnetic perforated grids could create new possibilities for computing. Together with international colleagues, scientists from the Helmholtz Zentrum Dresden-Rossendorf (HZDR) have shown how a cobalt grid can be reliably programmed at room temperature. In addition they discovered that for every hole ("antidot") three magnetic states can be configured. The results have been published in the journal "Scientific Reports".

Physicist Dr. Rantej Bali from the HZDR, together with scientists from Singapore and Australia, designed a special grid structure in a thin layer of cobalt in...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Booth and panel discussion – The Lindau Nobel Laureate Meetings at the AAAS 2017 Annual Meeting

13.02.2017 | Event News

Complex Loading versus Hidden Reserves

10.02.2017 | Event News

International Conference on Crystal Growth in Freiburg

09.02.2017 | Event News

 
Latest News

NASA eyes Pineapple Express soaking California

24.02.2017 | Earth Sciences

New gene for atrazine resistance identified in waterhemp

24.02.2017 | Agricultural and Forestry Science

New Mechanisms of Gene Inactivation may prevent Aging and Cancer

24.02.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>