Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Efficient and Effective: Speech Recognition and Text Analysis in One

08.02.2012
At CallCenterWorld in Berlin, the European Media Laboratory will be presenting a combination of robust speech recognition and sophisticated text analysis tools – “Domain adaptation” enables enterprises to tune speech recognition performance for their own applications and thus to respond quicker

The Heidelberg IT enterprise EML European Media Laboratory will be represented at this year’s CallCenterWorld in Berlin (28 February to 1 March 2012) with a stand of its own (Hall 5, Stand A8).

EML offers enterprises speech technology solutions for their customer contacts over the phone. The “EML Transcription Platform” provides automatic transformation of incoming phone calls into written text, analysis of the calls, and the tuning of the speech recognition performance to customer-specific application domains.

At CallCenterWorld, EML’s speech technology experts will be demonstrating a novelty: “domain adaptation.” It enables users to adapt speech recognition to their own application domains at short notice and without assistance. For instance, an enterprise launching a new product can quickly and effectively insert product descriptions or new keywords into the language model.

Another unique selling point that EML has to offer is that speech recognition and domain adaptation capabilities will be available to enterprises on their own premises. “That safeguards data protection issues,” says Dr. Siegfried Kunzmann, head of research and development.

Incoming phone calls are automatically transformed into written text and classified in accordance with call-center-specific product or problem categories, patterns or conversational features. In addition, the calls are scanned for new terms and linked up with one another accordingly. The automatic transcription now boasts “advanced keyword spotting,” an extension of the search function for particular keywords.

In conventional systems, every new keyword search involves reprocessing and rescanning all incoming calls that have been recorded. “Advanced Keyword Spotting finds the keywords in recognized texts as quickly as a search engine,” says Dr. Kunzmann. “And the new phonetic search function means we can find keywords not yet registered in the speech recognition system, for example unusual proper names.”

Another asset of text analysis is to establish effectively how many callers have referred to particular product names - interesting information for a company’s strategy and marketing department. Phone calls are authentic customer statements that can be drawn upon to modify products, services, and activities faster and more directly. “Our combination of robust speech recognition and sophisticated text analysis tools helps call-center workers to make communication more efficient and customer-friendly,” says Dr. Kunzmann. “And it provides a tool for strategic marketing.”

28 Feb. to 1 March 2012 at CallCenterWorld, Berlin, Estrel Convention Center: Hall 5, Stand A8

About EML
EML European Media Laboratory GmbH was established by Klaus Tschira, a co-founder of SAP. Research and development at EML centers on automatic speech recognition, speech processing, and man-machine interaction. Specialties are speech-to-text applications, as used in the telephone sector and in call centers (speech analytics, voice mail), and the transcription of media data.

For further information, please contact

Dr. Peter Saueressig
Public Relations
European Media Laboratory GmbH
Schloss-Wolfsbrunnenweg 35
D-69118 Heidelberg
phone: +49 6221 533245
saueressig@eml.org

Dr. Peter Saueressig | idw
Further information:
http://www.eml.org

More articles from Trade Fair News:

nachricht Fraunhofer HHI with latest VR technologies at NAB in Las Vegas
24.04.2017 | Fraunhofer-Institut für Nachrichtentechnik, Heinrich-Hertz-Institut, HHI

nachricht Kiel nano research at the Hannover Messe
21.04.2017 | Christian-Albrechts-Universität zu Kiel

All articles from Trade Fair News >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Making lightweight construction suitable for series production

More and more automobile companies are focusing on body parts made of carbon fiber reinforced plastics (CFRP). However, manufacturing and repair costs must be further reduced in order to make CFRP more economical in use. Together with the Volkswagen AG and five other partners in the project HolQueSt 3D, the Laser Zentrum Hannover e.V. (LZH) has developed laser processes for the automatic trimming, drilling and repair of three-dimensional components.

Automated manufacturing processes are the basis for ultimately establishing the series production of CFRP components. In the project HolQueSt 3D, the LZH has...

Im Focus: Wonder material? Novel nanotube structure strengthens thin films for flexible electronics

Reflecting the structure of composites found in nature and the ancient world, researchers at the University of Illinois at Urbana-Champaign have synthesized thin carbon nanotube (CNT) textiles that exhibit both high electrical conductivity and a level of toughness that is about fifty times higher than copper films, currently used in electronics.

"The structural robustness of thin metal films has significant importance for the reliable operation of smart skin and flexible electronics including...

Im Focus: Deep inside Galaxy M87

The nearby, giant radio galaxy M87 hosts a supermassive black hole (BH) and is well-known for its bright jet dominating the spectrum over ten orders of magnitude in frequency. Due to its proximity, jet prominence, and the large black hole mass, M87 is the best laboratory for investigating the formation, acceleration, and collimation of relativistic jets. A research team led by Silke Britzen from the Max Planck Institute for Radio Astronomy in Bonn, Germany, has found strong indication for turbulent processes connecting the accretion disk and the jet of that galaxy providing insights into the longstanding problem of the origin of astrophysical jets.

Supermassive black holes form some of the most enigmatic phenomena in astrophysics. Their enormous energy output is supposed to be generated by the...

Im Focus: A Quantum Low Pass for Photons

Physicists in Garching observe novel quantum effect that limits the number of emitted photons.

The probability to find a certain number of photons inside a laser pulse usually corresponds to a classical distribution of independent events, the so-called...

Im Focus: Microprocessors based on a layer of just three atoms

Microprocessors based on atomically thin materials hold the promise of the evolution of traditional processors as well as new applications in the field of flexible electronics. Now, a TU Wien research team led by Thomas Müller has made a breakthrough in this field as part of an ongoing research project.

Two-dimensional materials, or 2D materials for short, are extremely versatile, although – or often more precisely because – they are made up of just one or a...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Fighting drug resistant tuberculosis – InfectoGnostics meets MYCO-NET² partners in Peru

28.04.2017 | Event News

Expert meeting “Health Business Connect” will connect international medical technology companies

20.04.2017 | Event News

Wenn der Computer das Gehirn austrickst

18.04.2017 | Event News

 
Latest News

Wireless power can drive tiny electronic devices in the GI tract

28.04.2017 | Medical Engineering

Ice cave in Transylvania yields window into region's past

28.04.2017 | Earth Sciences

Nose2Brain – Better Therapy for Multiple Sclerosis

28.04.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>