National survey identifies the general public as the primary source of abuse
Nearly half of American workers are victims of workplace aggression, with customers, clients or patients the most likely source of attacks, according to a new comprehensive national survey.
"The stereotypical belief that large numbers of employees are going postal is a bit of a myth," says Aaron Schat, assistant professor at the DeGroote School of Business at McMaster University. "47 million Americans experience psychological or physical aggression while on the job. Interestingly, workers pinpoint the general public as the most significant source of this aggression, as opposed to other co-workers or supervisors."
The findings are drawn from a comprehensive national survey of workers on the prevalence of U.S. workplace aggression.
The survey found more than 40 per cent of American workers – about 47 million people – experience acts of psychological aggression, such as being screamed at, insulted, or threatened with physical violence, while at work. Acts of physical violence at work, such as being slapped, kicked or attacked with a weapon, were less common, with about 6 per cent of workers – nearly 7 million people – reporting exposure. Almost all workers (96 per cent) who experience physical violence also experience some form of psychological abuse. Only a small percentage of workers (0.26 per cent which represents about 300,000 workers) experience physical violence alone
Nearly one-quarter of respondents indicate they were victims of aggression from members of the public (customers, clients or patients), while 15 per cent report being victims of aggression from other employees and 13 per cent experienced aggression from supervisors or bosses.
Schat explains, "Exposure to aggressive behaviour at work is associated with a wide range of negative consequences for individuals and organizations, including negative work attitudes, reduced well-being, and, in cases of physical violence, bodily injury or death. The fact that such a large percentage of the American population has experienced workplace aggression demonstrates the need to address it."
A report on the survey and its findings is included in Handbook of Workplace Violence to be published in February 2006 by Sage. The report is co-authored by Schat, Michael R. Frone of the State University of New York at Buffalo, and E. Kevin Kelloway of Saint Marys University in Halifax. Funding for this study was provided by the National Institute on Alcohol Abuse and Alcoholism.
Julia Thomson | Source: EurekAlert!
Further information: www.mcmaster.ca
More articles from Statistics:
More than 400,000 higher education graduates in 2012
17.09.2013 | Statistisches Bundesamt
Share of women among professors increases to over 20% in 2012
11.07.2013 | Statistisches Bundesamt
International team of scientists develops new feedback method for optimizing the laser pulse shapes used in the control of chemical reactions
In many ways, traditional chemical synthesis is similar to cooking. To alter the final product, you can change the ingredients or their ratio, change the method of mixing ingredients, or change the temperature or pressure of the environment of the ingredients.
Like an accomplished chef, chemists have become very skilled ...
A genetic defect protects mice from infection with influenza viruses
A new study published in the scientific journal PLOS Pathogens points out that mice lacking a protein called Tmprss2 are no longer affected by certain flu viruses.
The discovery was made by researchers from the Helmholtz Centre for Infection Research (HZI) in Braunschweig in collaboration with colleagues from Göttingen and ...
The Light: Global study gets underway with online user survey
Light has a fundamental impact on our sense of well-being and performance. In cooperation with Zumtobel, a supplier of lighting solutions, Fraunhofer IAO has launched a global user survey of lighting quality in offices. The objective is to identify the best lighting conditions for a variety of spaces and lighting ...
Quantum entanglement, a perplexing phenomenon of quantum mechanics that Albert Einstein once referred to as “spooky action at a distance,” could be even spookier than Einstein perceived.
Physicists at the University of Washington and Stony Brook University in New York believe the phenomenon might be intrinsically linked with wormholes, hypothetical features of space-time that in popular science fiction can provide a much-faster-than-light shortcut from one part of the universe to another.
But here’s the catch: One couldn’t actually ...
A star is formed when a large cloud of gas and dust condenses and eventually becomes so dense that it collapses into a ball of gas, where the pressure heats the matter, creating a glowing gas ball – a star is born.
New research from the Niels Bohr Institute, among others, shows that a young, newly formed star in the Milky Way had such an explosive growth, that it was initially about 100 times brighter than it is now. The results are published in the scientific journal, Astrophysical Journal Letters.
The young ...
06.12.2013 | Materials Sciences
06.12.2013 | Life Sciences
06.12.2013 | Life Sciences
05.12.2013 | Event News
04.12.2013 | Event News
12.11.2013 | Event News