Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Social recognition increases employees' support for companies

26.05.2009
Employees who have some influence over their place of work provide a better service. On the other hand, praise and encouragement from managers has no particular significance in terms of loyalty toward the employer.

This is revealed in a thesis in sociology from the University of Gothenburg, Sweden.

Social recognition - that one is recognised as an individual and that one's expertise and input are appreciated by the surrounding environment - is crucial for how well employees in service companies perform their job assignments.

Tómas Bjarnason has studied over 900 employees in service organisations for his thesis. Bjarnason makes the case that social recognition contributes to increased self respect, which means that employees make a greater effort to act in the company's best interests.

- I have examined three different kinds of experiences that lead to social recognition: having an influence within the company; being able to utilise skills and knowledge and receiving encouragement, praise and feedback, says Tomas Bjarnason.

Tomas Bjarnason based his measurement of employees' support for the company on four dimensions: organizational commitment (attitude), loyalty (intent to stay), service effort and service improvements. All the dimensions are important for the performance of a service organisation and therefore constitute a good basis for assessing the support that the employees have for the company.

- The results showed that when employees have a sense of influence and are able to make use of their know-how and skills their commitment to the company increased, says Tomas Bjarnason.

Employees who had an outlet for their knowledge and skills were also more inclined to stay at the company. The same thing applied to service effort. Those who had a more positive attitude to the company also took greater pains to give a good service.

- In terms of improvements in the service, it emerged that the most important thing was that the employees felt that they had an influence within the company. On the other hand, receiving encouragement, praise or feedback had no direct effect on the support they gave to the company.

- One of the most important aspects of the results is that the effects of social recognition were similar in three different service departments in the company, where there was a range of experience and education among the employees. The results are important as it is usually claimed that improvements in the way work is organised would have a greater positive effect on the input of certain groups, for example those with a higher level of education, says Tomas Bjarnason.

The results are based on some 900 responses from a questionnaire survey among employees in an Icelandic service business.

The thesis was successfully defended on Friday 15 may 2009.
Title of the thesis: Social Recognition and Employees' Organizational Support.
Author of the thesis: Tómas Bjarnason, tel +354 860 1025 (work)
E-link to thesis: http://hdl.handle.net/2077/19676
e-mail: tomas.bjarnason@capacent.is
Name of faculty opponent: Professor Arne L. Kalleberg, the University of North Carolina, Chapel Hill
Press information: Lena Olson
lena.olson@samfak.gu.se
+46 31-786 4841

Helena Aaberg | idw
Further information:
http://hdl.handle.net/2077/19676
http://www.gu.se/

More articles from Social Sciences:

nachricht Geographers provide new insight into commuter megaregions of the US
01.12.2016 | Dartmouth College

nachricht Sustainable Development Goals lead to lower population growth
30.11.2016 | International Institute for Applied Systems Analysis (IIASA)

All articles from Social Sciences >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Significantly more productivity in USP lasers

In recent years, lasers with ultrashort pulses (USP) down to the femtosecond range have become established on an industrial scale. They could advance some applications with the much-lauded “cold ablation” – if that meant they would then achieve more throughput. A new generation of process engineering that will address this issue in particular will be discussed at the “4th UKP Workshop – Ultrafast Laser Technology” in April 2017.

Even back in the 1990s, scientists were comparing materials processing with nanosecond, picosecond and femtosesecond pulses. The result was surprising:...

Im Focus: Shape matters when light meets atom

Mapping the interaction of a single atom with a single photon may inform design of quantum devices

Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...

Im Focus: Novel silicon etching technique crafts 3-D gradient refractive index micro-optics

A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.

Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...

Im Focus: Quantum Particles Form Droplets

In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.

“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...

Im Focus: MADMAX: Max Planck Institute for Physics takes up axion research

The Max Planck Institute for Physics (MPP) is opening up a new research field. A workshop from November 21 - 22, 2016 will mark the start of activities for an innovative axion experiment. Axions are still only purely hypothetical particles. Their detection could solve two fundamental problems in particle physics: What dark matter consists of and why it has not yet been possible to directly observe a CP violation for the strong interaction.

The “MADMAX” project is the MPP’s commitment to axion research. Axions are so far only a theoretical prediction and are difficult to detect: on the one hand,...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ICTM Conference 2017: Production technology for turbomachine manufacturing of the future

16.11.2016 | Event News

Innovation Day Laser Technology – Laser Additive Manufacturing

01.11.2016 | Event News

#IC2S2: When Social Science meets Computer Science - GESIS will host the IC2S2 conference 2017

14.10.2016 | Event News

 
Latest News

Simple processing technique could cut cost of organic PV and wearable electronics

06.12.2016 | Materials Sciences

3-D printed kidney phantoms aid nuclear medicine dosing calibration

06.12.2016 | Medical Engineering

Robot on demand: Mobile machining of aircraft components with high precision

06.12.2016 | Power and Electrical Engineering

VideoLinks
B2B-VideoLinks
More VideoLinks >>>