The minute the words are said, the regret sets in.
Communication scientists from Case Western Reserve University and Kent State University have studied how and why people choose certain ways to repair the damage done once hurtful words are spoken.
According to Jane R. Meyer from Kent State and Kyra Rothenberg from Case, most people offered an apology, spurred by guilt to mend any offense their remarks might cause in an intimate relationship. Following the offer of an apology, the next popular ways people choose to smooth over the offensive message were to excuse or justify why the words were said. When embarrassed, people tended to avoid the messages receiver instead of making excuses or apologies.
The researchers surveyed 204 undergraduates between the ages of 18 and 54 at a Midwestern university, asking them to recall a regretted conversation and write down what happened. The participants rated the seriousness of the offense and characterized their relationship with the person who heard what was said. Participants also checked off the strategies they used to repair the damage.
Meyer and Rothenberg discuss eight strategies people employ to smooth over the discomfort of the situation: an apology or concession, an excuse, a justification, a denial, silence, words to offset the harm, non-verbal reactions (like covering ones mouth after the words are said) and a change of subject.
The researchers also looked at whether the context of the situation--seriousness of the offense, the relationship of the speaker and hearer and the speakers emotional state--influences which strategy is used.
They found that serious offenses generate apologies, with additional concessions, along with silence, occurring as the severity of the damage increases. An excuse was inadequate for a seriously regretted message, said the researchers.
What actions a person takes also depends upon the relationship--how intimate it is, how much the two people like each other and how much authority the receiver has over the message deliverer. In an intimate relationship, people tend to use justification but not always concessions to mend the mistake.
In addition to the studys publication, early findings from the research were presented in 2004 at a meeting of the Central States Communication Association.
Susan Griffith | EurekAlert!
Geographers provide new insight into commuter megaregions of the US
01.12.2016 | Dartmouth College
Sustainable Development Goals lead to lower population growth
30.11.2016 | International Institute for Applied Systems Analysis (IIASA)
Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...
A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.
Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...
In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.
“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...
The Max Planck Institute for Physics (MPP) is opening up a new research field. A workshop from November 21 - 22, 2016 will mark the start of activities for an innovative axion experiment. Axions are still only purely hypothetical particles. Their detection could solve two fundamental problems in particle physics: What dark matter consists of and why it has not yet been possible to directly observe a CP violation for the strong interaction.
The “MADMAX” project is the MPP’s commitment to axion research. Axions are so far only a theoretical prediction and are difficult to detect: on the one hand,...
Broadband rotational spectroscopy unravels structural reshaping of isolated molecules in the gas phase to accommodate water
In two recent publications in the Journal of Chemical Physics and in the Journal of Physical Chemistry Letters, researchers around Melanie Schnell from the Max...
16.11.2016 | Event News
01.11.2016 | Event News
14.10.2016 | Event News
05.12.2016 | Power and Electrical Engineering
05.12.2016 | Materials Sciences
05.12.2016 | Power and Electrical Engineering