Business before pleasure: Emotions play key role in guiding consumer spending
In a study that sheds new light on how consumers choose between pleasurable or practical products, a University of Washington researcher has found that people are more likely to buy fun products, but only if the situation allows them the flexibility to rationalize their purchases.
According to Erica Okada, an assistant professor of marketing at the UW Business School, goods can be broadly categorized into hedonic goods that offer enjoyment and utilitarian goods that offer practical functionality. For example, she said, in the wide product category of automobiles, sports cars are more hedonic and sport utility vehicles are generally more utilitarian. Between a sports car and an SUV, consumers may find the prospect of buying a sports car more appealing, but in a side by side comparison, consumers are much more likely to buy the SUV to avoid feeling guilty for buying something that is perceived more as a want than a need.
She found that when a hedonic product and a utilitarian one of comparable value are each presented singly for evaluation, the hedonic alternative tends to elicit a higher rating. However, when the two are presented side by side, the utilitarian alternative is more likely to be chosen.
As part of her research, Okada tracked consumers consumption and preference patterns for desserts at a restaurant. When given the choice between Baileys Irish Cream Cheesecake, described as a "rich treat with Baileys Irish Cream, Oreo cookies and chocolate chips all blended in," and the Cheesecake deLite, described as a "savory healthy alternative to cheesecake, made of low fat cream cheese and egg whites," diners chose the second option because, said Okada, they viewed it as more utilitarian and thus less likely to cause guilty feelings.
When each dessert was presented as the only option on successive nights, the two were equally preferred, but when presented jointly on the same menu, the utilitarian dessert was consistently preferred over the hedonic.
"People by nature are motivated to have fun," said Okada. "However, having fun also raises such issues as guilt and the need for justification. A sense of guilt may arise in anticipation, or as a result, of making an unjustifiable choice. An alternative may seem unjustifiable if there is a sense of guilt associated with it. Its easier for people to justify consumption that is fairly necessary, and more difficult to justify consumption that is relatively discretionary."
If given a choice between purchasing a new DVD player with a built in MP3 player or buying a new food processor seen elsewhere in a store, consumers will more likely buy the DVD player because of its more hedonistic appeal. But if a consumer visits an electronic appliance store with $100 to spend and can buy either the DVD player or the food processor, the food processor is the more likely choice. Okada speculates that people are more reflective and thoughtful about choice when multiple options are present, which tends to favor the "should" option over the "want."
In addition, Okada found that the difference in the need for justification also affects the combination of time, or effort, and money that people choose to expend in order to acquire hedonic versus utilitarian items. Specifically, she said people have a relative preference to pay in time for hedonic goods, and in money for utilitarian goods.
"Consumers are generally willing to pay a premium for convenience, and go the distance for a bargain," she said. "Given a choice between paying in time versus money, individuals are more likely to go the extra mile and find a good deal on the DVD player – that is, pay in time – and more likely to pay a higher price monetarily at a convenient location for the food processor."
Okadas paper appears in the February issue of Journal of Marketing Research.
Nancy Gardner | EurekAlert!