Telephone conference calls are widely used by business, but they also have great value for people outside work. New ESRC funded research, shows people such as the elderly, who may be socially isolated due to mobility problems, enjoy conference calls.
The study was led by Professor Andrew Monk of the Department of Psychology at the University of York. He argues the calls could be made more enjoyable by developing technologies that support electronic socialising, providing visual aids as well as multi-person voice calls. Such systems, says his report, have become possible through the arrival of multimedia phones and domestic broadband services.
Tele-conferencing uses specialised telephone network equipment to enable several people anywhere in the country or abroad to take part in a single conversation. It is commonplace in business today, but many of us are still familiar only with two-way connections, particularly outside work.
Becky Gammon | alfa
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