Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

WSU researcher designs multilingual instruction materials for world's largest mall

11.02.2011
Housing 1,200 stores, an underwater zoo, a SEGA indoor theme park, an Olympic-size ice rink, a 22-screen Cineplex and the world's largest gold market, the Dubai Mall is a retail marvel that attracts tourists from around the world. Thanks to one Wayne State researcher, its multilingual, multicultural employees are using an efficient, cost-effective instructional process to learn their job duties.

Monica W. Tracey, Ph.D., associate professor of instructional technology and administrative and organizational studies in WSU's College of Education and resident of Farmington Hills, Mich., was published in the inaugural issue of The International Journal of Designs for Learning, a multidisciplinary, peer-reviewed online journal dedicated to publishing descriptions of artifacts, environments and experiences that promote and support learning in all contexts by designers in any field.

The paper outlines the development and implementation of an instructional process that trained more than 300 people from Bangladesh, Nepal, India, the Philippines and many other surrounding countries to perform custodial duties at the Dubai Mall, the largest mall in the world. The work serves as a model for efficient, cross-cultural instructional design with potential use in a wide variety of work processes involving learners of different languages and cultures.

"It was a very enriching experience for me," Tracey said. "This region of the world has the utmost respect for education and they fully embraced the expertise that WSU brought to the table. Given the three-month window we had for the entire project, their support was critical."

The project entailed a rapid prototyping process of designing instruction materials for both workers and supervisors of the mall housekeeping staff. With a multicultural, multilanguage learner in mind, she designed a series of processes utilizing colors, symbols and pictures, which were then adapted to the different cleaning programs. The words that accompanied the illustrations were in English and Hindi — the two most common languages among the trainees.

The prototype was put into effect immediately, training the mall's first group of employees for its official opening. Of these, 82 percent passed the required instructional assessment. With the same instructions still being used to train new employees at the Dubai Mall today, the project has been recognized as a resounding success as well as a model that can be duplicated in virtually any instruction materials for multilingual, multicultural learners.

"Here in the U.S. and abroad, our workforce is changing," Tracey said. "More than ever, we need to be able to design and deliver effective instruction for numerous cultures working together. The Dubai project was a starting point for applying the elements of instructional design, including effectiveness, efficiency and appeal for the benefit of the culturally diverse workforce around the world."

To view the full interactive paper in The International Journal of Designs for Learning, visit http://scholarworks.iu.edu/journals/index.php/ijdl/article/view/845.

Wayne State University is one of the nation's pre-eminent public research universities in an urban setting. Through its multidisciplinary approach to research and education, and its ongoing collaboration with government, industry and other institutions, the university seeks to enhance economic growth and improve the quality of life in the city of Detroit, state of Michigan and throughout the world. For more information on research at Wayne State University, visit http://www.research.wayne.edu.

Julie O'Connor | EurekAlert!
Further information:
http://www.wayne.edu

More articles from Interdisciplinary Research:

nachricht Bergamotene - alluring and lethal for Manduca sexta
21.04.2017 | Max-Planck-Institut für chemische Ökologie

nachricht How to color a lizard: From biology to mathematics
13.04.2017 | Université de Genève

All articles from Interdisciplinary Research >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Making lightweight construction suitable for series production

More and more automobile companies are focusing on body parts made of carbon fiber reinforced plastics (CFRP). However, manufacturing and repair costs must be further reduced in order to make CFRP more economical in use. Together with the Volkswagen AG and five other partners in the project HolQueSt 3D, the Laser Zentrum Hannover e.V. (LZH) has developed laser processes for the automatic trimming, drilling and repair of three-dimensional components.

Automated manufacturing processes are the basis for ultimately establishing the series production of CFRP components. In the project HolQueSt 3D, the LZH has...

Im Focus: Wonder material? Novel nanotube structure strengthens thin films for flexible electronics

Reflecting the structure of composites found in nature and the ancient world, researchers at the University of Illinois at Urbana-Champaign have synthesized thin carbon nanotube (CNT) textiles that exhibit both high electrical conductivity and a level of toughness that is about fifty times higher than copper films, currently used in electronics.

"The structural robustness of thin metal films has significant importance for the reliable operation of smart skin and flexible electronics including...

Im Focus: Deep inside Galaxy M87

The nearby, giant radio galaxy M87 hosts a supermassive black hole (BH) and is well-known for its bright jet dominating the spectrum over ten orders of magnitude in frequency. Due to its proximity, jet prominence, and the large black hole mass, M87 is the best laboratory for investigating the formation, acceleration, and collimation of relativistic jets. A research team led by Silke Britzen from the Max Planck Institute for Radio Astronomy in Bonn, Germany, has found strong indication for turbulent processes connecting the accretion disk and the jet of that galaxy providing insights into the longstanding problem of the origin of astrophysical jets.

Supermassive black holes form some of the most enigmatic phenomena in astrophysics. Their enormous energy output is supposed to be generated by the...

Im Focus: A Quantum Low Pass for Photons

Physicists in Garching observe novel quantum effect that limits the number of emitted photons.

The probability to find a certain number of photons inside a laser pulse usually corresponds to a classical distribution of independent events, the so-called...

Im Focus: Microprocessors based on a layer of just three atoms

Microprocessors based on atomically thin materials hold the promise of the evolution of traditional processors as well as new applications in the field of flexible electronics. Now, a TU Wien research team led by Thomas Müller has made a breakthrough in this field as part of an ongoing research project.

Two-dimensional materials, or 2D materials for short, are extremely versatile, although – or often more precisely because – they are made up of just one or a...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Fighting drug resistant tuberculosis – InfectoGnostics meets MYCO-NET² partners in Peru

28.04.2017 | Event News

Expert meeting “Health Business Connect” will connect international medical technology companies

20.04.2017 | Event News

Wenn der Computer das Gehirn austrickst

18.04.2017 | Event News

 
Latest News

Wireless power can drive tiny electronic devices in the GI tract

28.04.2017 | Medical Engineering

Ice cave in Transylvania yields window into region's past

28.04.2017 | Earth Sciences

Nose2Brain – Better Therapy for Multiple Sclerosis

28.04.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>