"Play" or back-and-forth dialogue between users and designers can lead to IT systems that are more responsive to the subtleties and ambiguities of users different perspectives, say Penn State researchers.
And because it makes users and designers teammates during the development process, the "play" model also can reduce the multiple upgrades and updates that plague enterprise-wide or "Newspeak" solutions, says Frederico Fonseca, assistant professor in the School of Information Sciences and Technology (IST).
Too often, system designers aim for the "killer application" with the assumption that it will work well for every user and address every business or organizational need. But users are not homogeneous, and enterprise-wide or "Newspeak" solutions dont take into account users different perspectives. The consequence: updates and upgrades are needed.
Margaret Hopkins | EurekAlert!
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