Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Workplace autopilot threatens security risk perception

08.02.2008
Safeguarding sensitive information - no matter how sophisticated the IT system - can never be foolproof, according to research published this week by Leeds University Business School.

The loss of a CD by HM Revenue & Customs in November 2007 containing personal and financial details of over 7 million families claiming child benefit was swiftly followed by assurances that such a mistake would never happen again.

Earlier this week, an agency of the Department for Health(1) admitted that over 4,000 NHS smartcards, giving potential computer access to patient records, had been lost or stolen - and nearly a third of these in the last year alone.

But no matter what steps an organisation takes, they will always run the risk of being compromised by human psychology and the way we perceive risk on a day-to-day basis, says Professor Gerard Hodgkinson, Director of the Centre for Organisational Strategy, Learning and Change (COSLAC).

“Our research shows that organisations will never be able to remove all latent risks in the protection and security of data held on IT systems, because our brains are wired to work on automatic pilot in everyday life,” he says.

“People tend to conceptualise the world around them in a simplified way. If we considered and analysed the risks involved in every permutation of every situation, we’d never get anything done! If I make a cup of tea, I don’t stop to weigh up the probability of spilling boiling water on myself or choking on the drink.”

Survey participants, all of whom regularly used IT systems in the course of their work, were asked to list examples of possible data security risks, either imagined or from their own personal experiences. A further group were asked to comment on the probability, underlying causes and likely consequences and impacts of the most commonly described scenarios.

Despite the survey data being collected over a period of two years, many of the risk examples envisaged by the study participants ironically matched – with surprising accuracy - some of the recent security lapses relating to information technology.

Says co-author Dr Robert Coles, “The results showed that when asked to focus on potential problems, employees seemingly exhibit a highly sophisticated perception and categorisation of risk, and insight as to the consequences of risky scenarios. However, this perception isn’t always translated into practice and elementary errors are still happening - and will continue to happen.”

The authors say that the results are useful for highlighting blind spots in what workers perceive as risk and probability, which will enable organisations to improve their induction and training processes.

The research also highlights the need to pay closer attention to the design of information security processes themselves. “Perhaps organisations should consider involving the potential users when developing crucial business processes,” says Dr Coles. “A well designed system should not allow these mistakes to be made. We need more triggers and mechanisms in the workplace that make us stop and think before we act.”

Prof Hodgkinson’s research, published in the February issue of the international journal Risk Analysis, is the first time that risk perception has been specifically analysed in terms of workplace information security.

The research was funded through Prof Hodgkinson’s tenure as a Senior Fellow of the ESRC/EPSRC Advanced Institute of Management programme (AIM).

Jo Kelly | alfa
Further information:
http://www.leeds.ac.uk/media/

More articles from Information Technology:

nachricht 3-D scanning with water
24.07.2017 | Association for Computing Machinery

nachricht Defining the backbone of future mobile internet access
21.07.2017 | IHP - Leibniz-Institut für innovative Mikroelektronik

All articles from Information Technology >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: 3-D scanning with water

3-D shape acquisition using water displacement as the shape sensor for the reconstruction of complex objects

A global team of computer scientists and engineers have developed an innovative technique that more completely reconstructs challenging 3D objects. An ancient...

Im Focus: Manipulating Electron Spins Without Loss of Information

Physicists have developed a new technique that uses electrical voltages to control the electron spin on a chip. The newly-developed method provides protection from spin decay, meaning that the contained information can be maintained and transmitted over comparatively large distances, as has been demonstrated by a team from the University of Basel’s Department of Physics and the Swiss Nanoscience Institute. The results have been published in Physical Review X.

For several years, researchers have been trying to use the spin of an electron to store and transmit information. The spin of each electron is always coupled...

Im Focus: The proton precisely weighted

What is the mass of a proton? Scientists from Germany and Japan successfully did an important step towards the most exact knowledge of this fundamental constant. By means of precision measurements on a single proton, they could improve the precision by a factor of three and also correct the existing value.

To determine the mass of a single proton still more accurate – a group of physicists led by Klaus Blaum and Sven Sturm of the Max Planck Institute for Nuclear...

Im Focus: On the way to a biological alternative

A bacterial enzyme enables reactions that open up alternatives to key industrial chemical processes

The research team of Prof. Dr. Oliver Einsle at the University of Freiburg's Institute of Biochemistry has long been exploring the functioning of nitrogenase....

Im Focus: The 1 trillion tonne iceberg

Larsen C Ice Shelf rift finally breaks through

A one trillion tonne iceberg - one of the biggest ever recorded -- has calved away from the Larsen C Ice Shelf in Antarctica, after a rift in the ice,...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Closing the Sustainability Circle: Protection of Food with Biobased Materials

21.07.2017 | Event News

»We are bringing Additive Manufacturing to SMEs«

19.07.2017 | Event News

The technology with a feel for feelings

12.07.2017 | Event News

 
Latest News

Ultrathin device harvests electricity from human motion

24.07.2017 | Power and Electrical Engineering

Scientists announce the quest for high-index materials

24.07.2017 | Materials Sciences

ADIR Project: Lasers Recover Valuable Materials

24.07.2017 | Materials Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>