Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Siemens to start Remote Services for automation customers

30.03.2011
Services provide monitoring and maintenance of machinery and plants over the Internet

The Siemens Industry Automation Division is adding a comprehensive Remote Service Platform to its range of Internet-based maintenance and technical support. Companies can now engage Siemens to provide a modularly graded range of services for taking care of their production plants. The Simatic Remote Support Services are available in three service levels starting with reactive troubleshooting, through comprehensive analyses and adjustments to the plant by a permanently assigned contact person, all the way to preventive inspection services.


In distributed plants, or plants scattered over a wide area, service tasks generate high maintenance and repair costs. It is increasingly difficult for companies to provide the suitable experts on-site system-wide, especially as systems become more complex. Remote access to plants over the Internet or by mobile wireless communication is in many cases more cost effective, faster and more flexible than an on-site service. With the Simatic Remote Support Services, the Siemens Industry Automation Division now offers a comprehensive range for remote monitoring, maintenance and repair of machinery and plants.

Siemens provides an especially secure remote platform with this service. It allows companies to make their plants and machines anywhere in the world available to competent automation experts, and to introduce the necessary maintenance measures. The system makes it possible for the customer's own experts or external partners like system integrators to be involved in the remote access in addition to the skilled personnel from Siemens.

Siemens offers its new service in three levels. The Starter Package represents a low-cost and fast solution for reactive troubleshooting. It includes Remote Desktop Support based on the certified Siemens Remote Service (SRS) Platform. The Enhanced Package includes a permanently assigned contact person who is familiar with the plant situation and who knows the installed systems and components, and the networks and their topologies. By using more advanced diagnostics functions, Siemens service personnel at this level can provide the customer with comprehensive remote support to guarantee smooth operation of the plant. At the third level (Comprehensive Package), Siemens' services also cover preventive inspection work in accordance with DIN 31051. This includes preventive inspection of the system status for transparent representation of the status quo of the plant and recommendation of preventive measures based on the system status reports.

The new offer for industrial companies is based on the Siemens Remote Service (SRS), a secure and remote platform already used by a host of Siemens customers in medical engineering and the energy sector. This platform is certified in accordance with ISO/IEC 27001 and has a field-proven security concept, which also ensures that there are no reactions by means of network separation in accordance with the DMZ (demilitarized zone) architecture. In addition, customers can also use their own web portal to view and monitor all the modifications made by the Siemens service personnel in real time. To enable later tracking of changes, the system also logs details of who had access to the individual plants and when. Siemens provides the entire technical, globally redundant remote infrastructure for operating the platform and ensures its functional capability and maintenance.

The Siemens Industry Sector (Erlangen, Germany) is the worldwide leading supplier of environmentally friendly production, transportation, building and lighting technologies. With integrated automation technologies and comprehensive industry-specific solutions, Siemens increases the productivity, efficiency and flexibility of its customers in the fields of industry and infrastructure. The Sector consists of six divisions: Building Technologies, Drive Technologies, Industry Automation, Industry Solutions, Mobility and Osram. With around 204,000 employees worldwide (September 30), Siemens Industry posted total sales of around €35 billion in fiscal year 2010. http://www.siemens.com/industry

The Siemens Industry Automation Division (Nuremberg, Germany) is a worldwide leader in the fields of automation systems, industrial controls and industrial software. Its portfolio ranges from standard products for the manufacturing and process industries to solutions for whole industrial sectors that encompass the automation of entire automobile production facilities and chemical plants. As a leading software supplier, Industry Automation optimizes the entire value added chain of manufacturers – from product design and development to production, sales and a wide range of maintenance services. With around 33,000 employees worldwide (September 30), Siemens Industry Automation posted sales of €6.2 billion in fiscal year 2010. http://www.siemens.com/industryautomation

Reference Number: IIA2011032619e

Gerhard Stauss | Siemens Industry
Further information:
http://www.siemens.com/automation/service&support

More articles from Machine Engineering:

nachricht LZH optimizes laser-based CFRP reworking for the aircraft industry
24.11.2016 | Laser Zentrum Hannover e.V.

nachricht eldec generators CUSTOM LINE: Customized energy source for perfect induction heating
23.11.2016 | EMAG eldec Induction GmbH

All articles from Machine Engineering >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Significantly more productivity in USP lasers

In recent years, lasers with ultrashort pulses (USP) down to the femtosecond range have become established on an industrial scale. They could advance some applications with the much-lauded “cold ablation” – if that meant they would then achieve more throughput. A new generation of process engineering that will address this issue in particular will be discussed at the “4th UKP Workshop – Ultrafast Laser Technology” in April 2017.

Even back in the 1990s, scientists were comparing materials processing with nanosecond, picosecond and femtosesecond pulses. The result was surprising:...

Im Focus: Shape matters when light meets atom

Mapping the interaction of a single atom with a single photon may inform design of quantum devices

Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...

Im Focus: Novel silicon etching technique crafts 3-D gradient refractive index micro-optics

A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.

Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...

Im Focus: Quantum Particles Form Droplets

In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.

“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...

Im Focus: MADMAX: Max Planck Institute for Physics takes up axion research

The Max Planck Institute for Physics (MPP) is opening up a new research field. A workshop from November 21 - 22, 2016 will mark the start of activities for an innovative axion experiment. Axions are still only purely hypothetical particles. Their detection could solve two fundamental problems in particle physics: What dark matter consists of and why it has not yet been possible to directly observe a CP violation for the strong interaction.

The “MADMAX” project is the MPP’s commitment to axion research. Axions are so far only a theoretical prediction and are difficult to detect: on the one hand,...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ICTM Conference 2017: Production technology for turbomachine manufacturing of the future

16.11.2016 | Event News

Innovation Day Laser Technology – Laser Additive Manufacturing

01.11.2016 | Event News

#IC2S2: When Social Science meets Computer Science - GESIS will host the IC2S2 conference 2017

14.10.2016 | Event News

 
Latest News

Simple processing technique could cut cost of organic PV and wearable electronics

06.12.2016 | Materials Sciences

3-D printed kidney phantoms aid nuclear medicine dosing calibration

06.12.2016 | Medical Engineering

Robot on demand: Mobile machining of aircraft components with high precision

06.12.2016 | Power and Electrical Engineering

VideoLinks
B2B-VideoLinks
More VideoLinks >>>