Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Transfer of Services Abroad No Surefire Success: Controlling Avoids Rude Awakening

30.06.2008
Accounting in Prague, software development in Bangalore or a call center in Istanbul. The transfer of services into low-income countries, in neo-German offshoring, is getting more and more popular.

That’s not surprising as it promises to lower the costs by 50 percent. But a successful offshoring of services is truly no surefire success. Backshoring of the provision of services back home gives proof of that. A US-study shows sobering results: 78 percent of companies with experiences in offshoring, had to stop at least one or even more projects.

Is offshoring really the solution for cost problems in global markets? What problems do companies expect when transferring the provision of services abroad? These are the questions with which Professor Hoffjan’s Chair for Controlling at Technische Universität Dortmund deals with. Together with his PhD student Michael Brandau he interviewed companies from Germany, Switzerland and East Europe with experiences in offshoring.

Why do companies transfer the provision of services to low-income countries? The main reason clearly is “cost reduction”. One company, for example, was able to reduce its expenditure by about 30 percent by offshoring accounting transactions. But the advantages of low costs in providing services can often only be realized in combination with adequately qualified staff. The study shows: many companies from different trades are also looking for qualified specialists abroad. Hence, the motive “access to experts / know-how” is in second place when offshoring is concerned.

What jobs are transferred into low-income countries? There is a clear trend towards transferring skill-intensive services like, for example, order processing of software. Services which include direct contact with customers, for example, call centers are scarcely often provided offshore.

In what amount are services provided offshore? Complete business tasks or project are scarcely transferred. There rather is an obvious tendency towards transferring subservices to low-income countries. In accounting, for example, booking and data input are done in offshore-centers. Whereas the responsibility for the accuracy of the date and the business know-how remains in the country subsidiaries.

Which business model do companies choose with regard to offshoring? Half of the interviewed companies see offshoring as a permanent strategic investment and, thus, establish their own subcompanies (35 percent) or joint ventures (20 percent) abroad. In case of internal transfer, the subcompanies are partially upgraded to profit centers as companies try to copy the success factors of offshore suppliers and use them themselves. Only 45 percent of the companies choose the business model “offshore outsourcing”.

What problems occur when transferring services into distant regions? The difficulties primarily concern communication between the employees of the company headquarters and the employees at the offshore site. That is why misunderstandings happen and the job descriptions are not understood by the offshore employees. That especially applies to complex, not standardized operations. Misunderstandings are often just communicated with delay and employees at offshore sites generally have less queries or are hesitant to give feedbacks. This can be put down to the different understanding of hierarchy of the offshore employees. Moreover, the country risk which companies with subsidiary corporations are confronted with, is of great importance. Overall the problems and risks have partly been considerably underestimated by the companies in their project planning.

In most cases the consequences are not a long time coming: additional work and hidden additional control and communication costs. To prevent these surprises, the use of controlling would be advisable. But in some companies controlling does currently not even deal with offshoring. Sometimes controlling is not credited the necessary competence to examine special projects with technical development-based character like, for example, software programming. Consequently, arising problems are becoming obvious not until the project is already running or after starting the offshoring. Then the companies have to improvise, as no scenarios for dealing with problems have been developed in advance.

During the expert interviews there was no indication that a validity check is done prior to a transfer decision. Obviously it is believed that the costs are kept under control by contractual regulations, for example, fixed-price contracts – often a false conclusion.

The hidden costs of offshore activities are inadequately documented by the companies, so that there can currently only be speculations about the actual savings of offshoring. “As controlling structures are missing, the companies can not precisely say how much of the savings is nullified due to communication problems and the resulting additional costs” stated Michael Brandau from Technische Universität Dortmund.

The euphoria about the low wage costs abroad seems to make some companies neglect their commercial caution. Without sound information the journey abroad can quickly turn into blind flying. Therefore it is hardly surprising that some companies make awkward experiences with regard to offshoring. Potential communication problems and hidden costs should be on the company’s radar screens and included in the budget overview prior to the transfer.

Ole Luennemann | alfa
Further information:
http://www.uni-dortmund.de

More articles from Business and Finance:

nachricht Corporate coworking as a driver of innovation
22.11.2017 | Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO

nachricht Mathematical confirmation: Rewiring financial networks reduces systemic risk
22.06.2017 | International Institute for Applied Systems Analysis (IIASA)

All articles from Business and Finance >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: First-of-its-kind chemical oscillator offers new level of molecular control

DNA molecules that follow specific instructions could offer more precise molecular control of synthetic chemical systems, a discovery that opens the door for engineers to create molecular machines with new and complex behaviors.

Researchers have created chemical amplifiers and a chemical oscillator using a systematic method that has the potential to embed sophisticated circuit...

Im Focus: Long-lived storage of a photonic qubit for worldwide teleportation

MPQ scientists achieve long storage times for photonic quantum bits which break the lower bound for direct teleportation in a global quantum network.

Concerning the development of quantum memories for the realization of global quantum networks, scientists of the Quantum Dynamics Division led by Professor...

Im Focus: Electromagnetic water cloak eliminates drag and wake

Detailed calculations show water cloaks are feasible with today's technology

Researchers have developed a water cloaking concept based on electromagnetic forces that could eliminate an object's wake, greatly reducing its drag while...

Im Focus: Scientists channel graphene to understand filtration and ion transport into cells

Tiny pores at a cell's entryway act as miniature bouncers, letting in some electrically charged atoms--ions--but blocking others. Operating as exquisitely sensitive filters, these "ion channels" play a critical role in biological functions such as muscle contraction and the firing of brain cells.

To rapidly transport the right ions through the cell membrane, the tiny channels rely on a complex interplay between the ions and surrounding molecules,...

Im Focus: Towards data storage at the single molecule level

The miniaturization of the current technology of storage media is hindered by fundamental limits of quantum mechanics. A new approach consists in using so-called spin-crossover molecules as the smallest possible storage unit. Similar to normal hard drives, these special molecules can save information via their magnetic state. A research team from Kiel University has now managed to successfully place a new class of spin-crossover molecules onto a surface and to improve the molecule’s storage capacity. The storage density of conventional hard drives could therefore theoretically be increased by more than one hundred fold. The study has been published in the scientific journal Nano Letters.

Over the past few years, the building blocks of storage media have gotten ever smaller. But further miniaturization of the current technology is hindered by...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

See, understand and experience the work of the future

11.12.2017 | Event News

Innovative strategies to tackle parasitic worms

08.12.2017 | Event News

AKL’18: The opportunities and challenges of digitalization in the laser industry

07.12.2017 | Event News

 
Latest News

Engineers program tiny robots to move, think like insects

15.12.2017 | Power and Electrical Engineering

One in 5 materials chemistry papers may be wrong, study suggests

15.12.2017 | Materials Sciences

New antbird species discovered in Peru by LSU ornithologists

15.12.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>