That’s not surprising as it promises to lower the costs by 50 percent. But a successful offshoring of services is truly no surefire success. Backshoring of the provision of services back home gives proof of that. A US-study shows sobering results: 78 percent of companies with experiences in offshoring, had to stop at least one or even more projects.
Is offshoring really the solution for cost problems in global markets? What problems do companies expect when transferring the provision of services abroad? These are the questions with which Professor Hoffjan’s Chair for Controlling at Technische Universität Dortmund deals with. Together with his PhD student Michael Brandau he interviewed companies from Germany, Switzerland and East Europe with experiences in offshoring.
Why do companies transfer the provision of services to low-income countries? The main reason clearly is “cost reduction”. One company, for example, was able to reduce its expenditure by about 30 percent by offshoring accounting transactions. But the advantages of low costs in providing services can often only be realized in combination with adequately qualified staff. The study shows: many companies from different trades are also looking for qualified specialists abroad. Hence, the motive “access to experts / know-how” is in second place when offshoring is concerned.
What jobs are transferred into low-income countries? There is a clear trend towards transferring skill-intensive services like, for example, order processing of software. Services which include direct contact with customers, for example, call centers are scarcely often provided offshore.
In what amount are services provided offshore? Complete business tasks or project are scarcely transferred. There rather is an obvious tendency towards transferring subservices to low-income countries. In accounting, for example, booking and data input are done in offshore-centers. Whereas the responsibility for the accuracy of the date and the business know-how remains in the country subsidiaries.
Which business model do companies choose with regard to offshoring? Half of the interviewed companies see offshoring as a permanent strategic investment and, thus, establish their own subcompanies (35 percent) or joint ventures (20 percent) abroad. In case of internal transfer, the subcompanies are partially upgraded to profit centers as companies try to copy the success factors of offshore suppliers and use them themselves. Only 45 percent of the companies choose the business model “offshore outsourcing”.
What problems occur when transferring services into distant regions? The difficulties primarily concern communication between the employees of the company headquarters and the employees at the offshore site. That is why misunderstandings happen and the job descriptions are not understood by the offshore employees. That especially applies to complex, not standardized operations. Misunderstandings are often just communicated with delay and employees at offshore sites generally have less queries or are hesitant to give feedbacks. This can be put down to the different understanding of hierarchy of the offshore employees. Moreover, the country risk which companies with subsidiary corporations are confronted with, is of great importance. Overall the problems and risks have partly been considerably underestimated by the companies in their project planning.
In most cases the consequences are not a long time coming: additional work and hidden additional control and communication costs. To prevent these surprises, the use of controlling would be advisable. But in some companies controlling does currently not even deal with offshoring. Sometimes controlling is not credited the necessary competence to examine special projects with technical development-based character like, for example, software programming. Consequently, arising problems are becoming obvious not until the project is already running or after starting the offshoring. Then the companies have to improvise, as no scenarios for dealing with problems have been developed in advance.
During the expert interviews there was no indication that a validity check is done prior to a transfer decision. Obviously it is believed that the costs are kept under control by contractual regulations, for example, fixed-price contracts – often a false conclusion.
The hidden costs of offshore activities are inadequately documented by the companies, so that there can currently only be speculations about the actual savings of offshoring. “As controlling structures are missing, the companies can not precisely say how much of the savings is nullified due to communication problems and the resulting additional costs” stated Michael Brandau from Technische Universität Dortmund.
The euphoria about the low wage costs abroad seems to make some companies neglect their commercial caution. Without sound information the journey abroad can quickly turn into blind flying. Therefore it is hardly surprising that some companies make awkward experiences with regard to offshoring. Potential communication problems and hidden costs should be on the company’s radar screens and included in the budget overview prior to the transfer.
Ole Luennemann | alfa
Frugal Innovations: when less is more
19.04.2017 | Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO
Europe's microtechnology industry is attuned to growth
10.03.2017 | IVAM Fachverband für Mikrotechnik
More and more automobile companies are focusing on body parts made of carbon fiber reinforced plastics (CFRP). However, manufacturing and repair costs must be further reduced in order to make CFRP more economical in use. Together with the Volkswagen AG and five other partners in the project HolQueSt 3D, the Laser Zentrum Hannover e.V. (LZH) has developed laser processes for the automatic trimming, drilling and repair of three-dimensional components.
Automated manufacturing processes are the basis for ultimately establishing the series production of CFRP components. In the project HolQueSt 3D, the LZH has...
Reflecting the structure of composites found in nature and the ancient world, researchers at the University of Illinois at Urbana-Champaign have synthesized thin carbon nanotube (CNT) textiles that exhibit both high electrical conductivity and a level of toughness that is about fifty times higher than copper films, currently used in electronics.
"The structural robustness of thin metal films has significant importance for the reliable operation of smart skin and flexible electronics including...
The nearby, giant radio galaxy M87 hosts a supermassive black hole (BH) and is well-known for its bright jet dominating the spectrum over ten orders of magnitude in frequency. Due to its proximity, jet prominence, and the large black hole mass, M87 is the best laboratory for investigating the formation, acceleration, and collimation of relativistic jets. A research team led by Silke Britzen from the Max Planck Institute for Radio Astronomy in Bonn, Germany, has found strong indication for turbulent processes connecting the accretion disk and the jet of that galaxy providing insights into the longstanding problem of the origin of astrophysical jets.
Supermassive black holes form some of the most enigmatic phenomena in astrophysics. Their enormous energy output is supposed to be generated by the...
The probability to find a certain number of photons inside a laser pulse usually corresponds to a classical distribution of independent events, the so-called...
Microprocessors based on atomically thin materials hold the promise of the evolution of traditional processors as well as new applications in the field of flexible electronics. Now, a TU Wien research team led by Thomas Müller has made a breakthrough in this field as part of an ongoing research project.
Two-dimensional materials, or 2D materials for short, are extremely versatile, although – or often more precisely because – they are made up of just one or a...
28.04.2017 | Event News
20.04.2017 | Event News
18.04.2017 | Event News
28.04.2017 | Medical Engineering
28.04.2017 | Earth Sciences
28.04.2017 | Life Sciences