Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Job autonomy, trust in leadership keys to improvement initiatives

15.11.2012
Frontline employees will commit to improving their organization if they perceive a high degree of autonomy in their jobs and trust their leaders, says research from University of Illinois business professors.

According to a soon-to-be-published study by Gopesh Anand and Dilip Chhajed, professors of business administration at Illinois, a flexible work environment plays a significant role in increasing employee commitment to continuous improvement initiatives.

“Continuous improvement initiatives are typically bundled with employee empowerment techniques,” Anand said. “We always hear, ‘If you empower employees, they will take care of the improvements.’ But what happens repeatedly is that this employee empowerment is management-driven, and it does not work.”

“It’s a paradox – employee empowerment being forced upon employees by management,” said Chhajed, who also is the director of the technology management program in the College of Business. “What usually ends up happening is that employees feel they are being forced into doing something that they may not even see as being very useful.”

The research, co-written with Luis Delfin, a former graduate student, advances three arguments on how employees’ commitment to continuous improvement in the workplace can be enhanced:

The day-to-day work environment needs to be perceived by employees as autonomous.

As continuous improvement involves making changes to the very practices that frontline employees use in their day-to-day work, trust in leadership is critical.

A higher degree of trust in leadership further leads to proactive behaviors by frontline employees, encouraging them to use the autonomy in their day-to-day jobs to seek out and make systematic improvements to work practices.

The researchers tested their hypotheses on data collected from individual employees working for Christie Clinic, an outpatient health care organization based in Champaign, Ill., that has actively engaged in continuous improvement based on lean management principles over the last six years.

While previous research on continuous improvement initiatives focuses on constituent elements such as rewards, leadership and training opportunities that are explicitly tied to generating employee participation, this study focuses on the association of commitment to continuous improvement with the context of every employee’s day-to-day work.

“Many times, employees end up working on continuous improvement projects simply because the CEO is telling them to participate in the initiative,” Anand said. “But they aren’t really sold on this idea of making an effort to improve their workplace and work practices.”

“Workers need to have a sense of control over their work environment,” Delfin said. “They need to be able to decide how and what to do in their day-to-day work. And that’s actually what motivates them to improve. Their buy-in becomes even stronger when leadership provides them the support to do this.”

Employees shouldn’t end up thinking of improvement initiatives as extra work as such an attitude ultimately leads to “change fatigue,” the researchers say.

“Employees can’t think of it as, ‘This is something being brought down upon us by upper management,’ ” Anand said. “If they do, it becomes extra work that they’re not compensated for.”

“The big one for employees is, ‘What’s in it for me?’ ” Chhajed said. “Management is trying to make things more efficient, so what does that mean for my job, my work hours? That’s why employees need to trust that management is looking out for their best interests. If they don’t have that trust, then even autonomy is not going to help as much. Trust is huge, because you don’t want the perception that management is coercing employees to do this.”

Management shouldn’t be the sole driver of change in an organization, and the process for implementing a continuous improvement initiative likewise shouldn’t be a top-down mandate.

“There should be some top-down direction in terms of where the initiative should go and what are we in business for,” Anand said. “But there needs to be balance between the top-down goals and the bottom-up improvements.

“It’s like building a bridge from both sides,” Delfin said. “Upper management usually has the vision, but at the same time they’re not the experts on how things get done on the ground. So you need to have frontline employees who have some freedom because you are trying to get all of this to meet in the middle. That means that the leaders in management need to act more like coaches, and less like dictators. You need a cooperative environment where leaders are guiding and coaching, and employees are participating.”

Although their empirical context is a health care organization, the researchers say that their results are applicable to most organizations that are deploying continuous improvement initiatives.

“The problems that we look at in this paper are prevalent across industries,” Chhajed said.

“If you talk to people in any industry who are deploying continuous improvement initiatives, they are facing these issues,” Anand said. “That’s why you see new iterations of these types of initiatives over and over, because organizations often fail at sustaining them over long periods of time.”

The paper will appear in the journal Operations Management Research.

Phil Ciciora | EurekAlert!
Further information:
http://www.illinois.edu

More articles from Business and Finance:

nachricht Europe's microtechnology industry is attuned to growth
10.03.2017 | IVAM Fachverband für Mikrotechnik

nachricht Preferential trade agreements enhance global trade at the expense of its resilience
17.02.2017 | International Institute for Applied Systems Analysis (IIASA)

All articles from Business and Finance >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Giant Magnetic Fields in the Universe

Astronomers from Bonn and Tautenburg in Thuringia (Germany) used the 100-m radio telescope at Effelsberg to observe several galaxy clusters. At the edges of these large accumulations of dark matter, stellar systems (galaxies), hot gas, and charged particles, they found magnetic fields that are exceptionally ordered over distances of many million light years. This makes them the most extended magnetic fields in the universe known so far.

The results will be published on March 22 in the journal „Astronomy & Astrophysics“.

Galaxy clusters are the largest gravitationally bound structures in the universe. With a typical extent of about 10 million light years, i.e. 100 times the...

Im Focus: Tracing down linear ubiquitination

Researchers at the Goethe University Frankfurt, together with partners from the University of Tübingen in Germany and Queen Mary University as well as Francis Crick Institute from London (UK) have developed a novel technology to decipher the secret ubiquitin code.

Ubiquitin is a small protein that can be linked to other cellular proteins, thereby controlling and modulating their functions. The attachment occurs in many...

Im Focus: Perovskite edges can be tuned for optoelectronic performance

Layered 2D material improves efficiency for solar cells and LEDs

In the eternal search for next generation high-efficiency solar cells and LEDs, scientists at Los Alamos National Laboratory and their partners are creating...

Im Focus: Polymer-coated silicon nanosheets as alternative to graphene: A perfect team for nanoelectronics

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are less stable. Now researchers at the Technical University of Munich (TUM) have, for the first time ever, produced a composite material combining silicon nanosheets and a polymer that is both UV-resistant and easy to process. This brings the scientists a significant step closer to industrial applications like flexible displays and photosensors.

Silicon nanosheets are thin, two-dimensional layers with exceptional optoelectronic properties very similar to those of graphene. Albeit, the nanosheets are...

Im Focus: Researchers Imitate Molecular Crowding in Cells

Enzymes behave differently in a test tube compared with the molecular scrum of a living cell. Chemists from the University of Basel have now been able to simulate these confined natural conditions in artificial vesicles for the first time. As reported in the academic journal Small, the results are offering better insight into the development of nanoreactors and artificial organelles.

Enzymes behave differently in a test tube compared with the molecular scrum of a living cell. Chemists from the University of Basel have now been able to...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

International Land Use Symposium ILUS 2017: Call for Abstracts and Registration open

20.03.2017 | Event News

CONNECT 2017: International congress on connective tissue

14.03.2017 | Event News

ICTM Conference: Turbine Construction between Big Data and Additive Manufacturing

07.03.2017 | Event News

 
Latest News

Argon is not the 'dope' for metallic hydrogen

24.03.2017 | Materials Sciences

Astronomers find unexpected, dust-obscured star formation in distant galaxy

24.03.2017 | Physics and Astronomy

Gravitational wave kicks monster black hole out of galactic core

24.03.2017 | Physics and Astronomy

VideoLinks
B2B-VideoLinks
More VideoLinks >>>