Although ATMs are convenient, they have taken away from personal interaction during bank transactions. But according to research by a Kansas State University professor, consumers still feel as though they have relational benefits with self-service technology, much as they do when doing business with a human.
The research by Kevin Gwinner, an associate professor of marketing at K-State, shows that the attributes of self-service technology, such as the Internet, kiosks and ATMS, are indirectly linked to a customer’s satisfaction and loyalty. Gwinner completed the research with Rebecca Yen, a professor at Yuan Ze University, Taiwan.
"People think that the Internet and other technology is quick and less complicated," Gwinner said. "We wanted to know what types of relationships were being built when there wasn’t a human to talk with."
Kevin Gwinner | EurekAlert!
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Physicists at the University of Bonn have managed to create optical hollows and more complex patterns into which the light of a Bose-Einstein condensate flows. The creation of such highly low-loss structures for light is a prerequisite for complex light circuits, such as for quantum information processing for a new generation of computers. The researchers are now presenting their results in the journal Nature Photonics.
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A study led by scientists of the Max Planck Institute for the Structure and Dynamics of Matter (MPSD) at the Center for Free-Electron Laser Science in Hamburg presents evidence of the coexistence of superconductivity and “charge-density-waves” in compounds of the poorly-studied family of bismuthates. This observation opens up new perspectives for a deeper understanding of the phenomenon of high-temperature superconductivity, a topic which is at the core of condensed matter research since more than 30 years. The paper by Nicoletti et al has been published in the PNAS.
Since the beginning of the 20th century, superconductivity had been observed in some metals at temperatures only a few degrees above the absolute zero (minus...
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