Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Trend survey “Bank & Zukunft”

04.06.2014

Latest edition in the survey series reveals trends and developments in the financial sector

More than 365 decision-makers from the banking sector took part in the Bank & Zukunft 2014 trend survey. In rating current challenges and developments, their responses reveal that banks are generally optimistic about the future. The biggest challenges remain the difficult interest rate situation and how to implement consistent, customer-oriented service.

Once a year as part of the “Bank & Zukunft” trend survey series, Fraunhofer IAO polls executives and decision-makers from the banking and financial sector. The aim of the survey is to canvass opinion about current developments and trends in the banking market.

Despite the present difficult market situation, the majority of banks in German-speaking countries are expecting business to head in a generally positive direction over the coming years. Nevertheless, the biggest challenge facing banks’ decision-makers is the prevailing preference of policymakers for keeping interest rates low. It remains to be seen just how long banks’ traditional business models for private customers can hold up before they start losing their grip on further key areas of revenue.

Rather than shying away from these challenges, banks are this year once again showing renewed dedication to customers and customer management. However, the survey’s findings reveal that although banks are indeed focusing on customer management, they still remain unwilling and unable to implement compelling customer-oriented service.

Customer focus extends no further than getting customers actively involved in both business processes and innovation management – an area in which banking still lags other sectors. In the “Bank & Zukunft” innovation forum’s new publication, Fraunhofer IAO highlights ways in which banks can change this situation while at the same time tapping new sources of revenue.

The study’s findings suggest that bankers are still failing to look beyond their own operations and market. As a result, many do not yet consider the growth in financial service start-ups as any real threat. Time will tell how long this point of view can be maintained.

This year’s trend survey also points out what measures are in the pipeline, as well as areas and levels of investment for over-the-counter business, direct sales and IT management.

Concluding the “Bank & Zukunft 2014” trend survey is look ahead to various developments relating to “Bank 2025.” For more detailed information on the survey and on the “Innovationsforum Bank & Zukunft” collaborative research project, visit www.bankundzukunft.de or get in touch with the contact person.

Contact:
Claus-Peter Praeg
Business Performance Management
Fraunhofer IAO
Nobelstraße 12
70569 Stuttgart, Germany
Phone +49 711 970-2125
Email claus-peter.praeg@iao.fraunhofer.de

Weitere Informationen:

http://www.iao.fraunhofer.de/lang-en/business-areas/corporate-development-work-d...

Juliane Segedi | Fraunhofer-Institut

Further reports about: IAO Performance challenges decision-makers interest preference responses

More articles from Studies and Analyses:

nachricht Amputees can learn to control a robotic arm with their minds
28.11.2017 | University of Chicago Medical Center

nachricht The importance of biodiversity in forests could increase due to climate change
17.11.2017 | Deutsches Zentrum für integrative Biodiversitätsforschung (iDiv) Halle-Jena-Leipzig

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: First-of-its-kind chemical oscillator offers new level of molecular control

DNA molecules that follow specific instructions could offer more precise molecular control of synthetic chemical systems, a discovery that opens the door for engineers to create molecular machines with new and complex behaviors.

Researchers have created chemical amplifiers and a chemical oscillator using a systematic method that has the potential to embed sophisticated circuit...

Im Focus: Long-lived storage of a photonic qubit for worldwide teleportation

MPQ scientists achieve long storage times for photonic quantum bits which break the lower bound for direct teleportation in a global quantum network.

Concerning the development of quantum memories for the realization of global quantum networks, scientists of the Quantum Dynamics Division led by Professor...

Im Focus: Electromagnetic water cloak eliminates drag and wake

Detailed calculations show water cloaks are feasible with today's technology

Researchers have developed a water cloaking concept based on electromagnetic forces that could eliminate an object's wake, greatly reducing its drag while...

Im Focus: Scientists channel graphene to understand filtration and ion transport into cells

Tiny pores at a cell's entryway act as miniature bouncers, letting in some electrically charged atoms--ions--but blocking others. Operating as exquisitely sensitive filters, these "ion channels" play a critical role in biological functions such as muscle contraction and the firing of brain cells.

To rapidly transport the right ions through the cell membrane, the tiny channels rely on a complex interplay between the ions and surrounding molecules,...

Im Focus: Towards data storage at the single molecule level

The miniaturization of the current technology of storage media is hindered by fundamental limits of quantum mechanics. A new approach consists in using so-called spin-crossover molecules as the smallest possible storage unit. Similar to normal hard drives, these special molecules can save information via their magnetic state. A research team from Kiel University has now managed to successfully place a new class of spin-crossover molecules onto a surface and to improve the molecule’s storage capacity. The storage density of conventional hard drives could therefore theoretically be increased by more than one hundred fold. The study has been published in the scientific journal Nano Letters.

Over the past few years, the building blocks of storage media have gotten ever smaller. But further miniaturization of the current technology is hindered by...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

See, understand and experience the work of the future

11.12.2017 | Event News

Innovative strategies to tackle parasitic worms

08.12.2017 | Event News

AKL’18: The opportunities and challenges of digitalization in the laser industry

07.12.2017 | Event News

 
Latest News

Engineers program tiny robots to move, think like insects

15.12.2017 | Power and Electrical Engineering

One in 5 materials chemistry papers may be wrong, study suggests

15.12.2017 | Materials Sciences

New antbird species discovered in Peru by LSU ornithologists

15.12.2017 | Life Sciences

VideoLinks
B2B-VideoLinks
More VideoLinks >>>