Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Trend survey “Bank & Zukunft”

04.06.2014

Latest edition in the survey series reveals trends and developments in the financial sector

More than 365 decision-makers from the banking sector took part in the Bank & Zukunft 2014 trend survey. In rating current challenges and developments, their responses reveal that banks are generally optimistic about the future. The biggest challenges remain the difficult interest rate situation and how to implement consistent, customer-oriented service.

Once a year as part of the “Bank & Zukunft” trend survey series, Fraunhofer IAO polls executives and decision-makers from the banking and financial sector. The aim of the survey is to canvass opinion about current developments and trends in the banking market.

Despite the present difficult market situation, the majority of banks in German-speaking countries are expecting business to head in a generally positive direction over the coming years. Nevertheless, the biggest challenge facing banks’ decision-makers is the prevailing preference of policymakers for keeping interest rates low. It remains to be seen just how long banks’ traditional business models for private customers can hold up before they start losing their grip on further key areas of revenue.

Rather than shying away from these challenges, banks are this year once again showing renewed dedication to customers and customer management. However, the survey’s findings reveal that although banks are indeed focusing on customer management, they still remain unwilling and unable to implement compelling customer-oriented service.

Customer focus extends no further than getting customers actively involved in both business processes and innovation management – an area in which banking still lags other sectors. In the “Bank & Zukunft” innovation forum’s new publication, Fraunhofer IAO highlights ways in which banks can change this situation while at the same time tapping new sources of revenue.

The study’s findings suggest that bankers are still failing to look beyond their own operations and market. As a result, many do not yet consider the growth in financial service start-ups as any real threat. Time will tell how long this point of view can be maintained.

This year’s trend survey also points out what measures are in the pipeline, as well as areas and levels of investment for over-the-counter business, direct sales and IT management.

Concluding the “Bank & Zukunft 2014” trend survey is look ahead to various developments relating to “Bank 2025.” For more detailed information on the survey and on the “Innovationsforum Bank & Zukunft” collaborative research project, visit www.bankundzukunft.de or get in touch with the contact person.

Contact:
Claus-Peter Praeg
Business Performance Management
Fraunhofer IAO
Nobelstraße 12
70569 Stuttgart, Germany
Phone +49 711 970-2125
Email claus-peter.praeg@iao.fraunhofer.de

Weitere Informationen:

http://www.iao.fraunhofer.de/lang-en/business-areas/corporate-development-work-d...

Juliane Segedi | Fraunhofer-Institut

Further reports about: IAO Performance challenges decision-makers interest preference responses

More articles from Studies and Analyses:

nachricht WAKE-UP provides new treatment option for stroke patients | International study led by UKE
17.05.2018 | Universitätsklinikum Hamburg-Eppendorf

nachricht First form of therapy for childhood dementia CLN2 developed
25.04.2018 | Universitätsklinikum Hamburg-Eppendorf

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: LZH showcases laser material processing of tomorrow at the LASYS 2018

At the LASYS 2018, from June 5th to 7th, the Laser Zentrum Hannover e.V. (LZH) will be showcasing processes for the laser material processing of tomorrow in hall 4 at stand 4E75. With blown bomb shells the LZH will present first results of a research project on civil security.

At this year's LASYS, the LZH will exhibit light-based processes such as cutting, welding, ablation and structuring as well as additive manufacturing for...

Im Focus: Self-illuminating pixels for a new display generation

There are videos on the internet that can make one marvel at technology. For example, a smartphone is casually bent around the arm or a thin-film display is rolled in all directions and with almost every diameter. From the user's point of view, this looks fantastic. From a professional point of view, however, the question arises: Is that already possible?

At Display Week 2018, scientists from the Fraunhofer Institute for Applied Polymer Research IAP will be demonstrating today’s technological possibilities and...

Im Focus: Explanation for puzzling quantum oscillations has been found

So-called quantum many-body scars allow quantum systems to stay out of equilibrium much longer, explaining experiment | Study published in Nature Physics

Recently, researchers from Harvard and MIT succeeded in trapping a record 53 atoms and individually controlling their quantum state, realizing what is called a...

Im Focus: Dozens of binaries from Milky Way's globular clusters could be detectable by LISA

Next-generation gravitational wave detector in space will complement LIGO on Earth

The historic first detection of gravitational waves from colliding black holes far outside our galaxy opened a new window to understanding the universe. A...

Im Focus: Entangled atoms shine in unison

A team led by Austrian experimental physicist Rainer Blatt has succeeded in characterizing the quantum entanglement of two spatially separated atoms by observing their light emission. This fundamental demonstration could lead to the development of highly sensitive optical gradiometers for the precise measurement of the gravitational field or the earth's magnetic field.

The age of quantum technology has long been heralded. Decades of research into the quantum world have led to the development of methods that make it possible...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

VideoLinks
Industry & Economy
Event News

Save the date: Forum European Neuroscience – 07-11 July 2018 in Berlin, Germany

02.05.2018 | Event News

Invitation to the upcoming "Current Topics in Bioinformatics: Big Data in Genomics and Medicine"

13.04.2018 | Event News

Unique scope of UV LED technologies and applications presented in Berlin: ICULTA-2018

12.04.2018 | Event News

 
Latest News

Designer cells: artificial enzyme can activate a gene switch

22.05.2018 | Life Sciences

PR of MCC: Carbon removal from atmosphere unavoidable for 1.5 degree target

22.05.2018 | Earth Sciences

Achema 2018: New camera system monitors distillation and helps save energy

22.05.2018 | Trade Fair News

VideoLinks
Science & Research
Overview of more VideoLinks >>>