Demand for health services is growing and leading to a sharp rise in health expenditure in Norway, as in the rest of the world. Our health service is itself not entirely healthy and it is struggling with tight budgets, low staffing levels and long queues.
One day, Professor Tor W. Andreassen sat in a never-ending queue at the doctor’s surgery with a coughing and sickly young child and had plenty of time to ponder.
The child was perhaps not desperately ill, but ill enough to go to the doctor’s to find out what was wrong.
“What if we could make the diagnosis with the aid of self-service technology?” he pondered – and what would it take to make people really start to use a system for self-diagnosis.
Pioneers on the internet
Tor W. Andreassen is Professor of Marketing at the BI Norwegian School of Management. By using self-service technology in the private sector, he has raised both productivity and satisfaction levels. But can this be transferred to the national health service?
Together with Associate Professor Even J. Lanseng at the BI Norwegian School of Management, Andreassen has carried out two empirical studies to assess whether the population is ready for new self-service technology and what attitudes we have towards making our own diagnosis on the internet.
The results will now be published in the international scientific periodical, the International Journal of Service Industry Management.
In the first study, the researchers interviewed 160 randomly selected inhabitants of Asker and Bærum to assess the technological maturity of the population. When we see how well developed the use of the internet and mobile services is, it is perhaps not so surprising that the selected group gained a high points total for technological maturity.
“The results show that this group are pioneers who are reasonably ready to start using new technological solutions. It is a good starting point from which to introduce self-service technology for public health services too.”
Anticipated utility value
The BI researchers then carried out a study amongst 470 inhabitants in Oslo to find out their attitudes towards the use of new technology to make their own diagnosis on the internet.
The study shows that the anticipated benefit is the most important factor in relation to carrying out a self-diagnosis on the internet. In brief, we except to get answers to what we are concerned about and would use self-diagnosis if it meant we would not have to go to the doctor's.
“The anticipated benefit is more important than user-friendliness. However, user-friendliness also has a positive role to play. For many, it is also a condition that the solutions have been developed by professionals who have a high level of trust in the population,” says Tor W. Andreassen.
The Norwegian health service can achieve considerable benefits through the greater use of self-service technology. Enabling patients to make their own diagnosis on the internet will reduce queues and the demand for health services.
Against the background of the study, Tor W. Andreassen gives three pieces of advice to the Norwegian health authorities as regards how they should get people to start using a new self-diagnosis system:1) Focus on the anticipated benefit and convenience for users.
3) Use acknowledged specialists to develop the systems so that users can be certain of getting good help from the technology.
Audun Farbrot | alfa
Amputees can learn to control a robotic arm with their minds
28.11.2017 | University of Chicago Medical Center
The importance of biodiversity in forests could increase due to climate change
17.11.2017 | Deutsches Zentrum für integrative Biodiversitätsforschung (iDiv) Halle-Jena-Leipzig
Tiny pores at a cell's entryway act as miniature bouncers, letting in some electrically charged atoms--ions--but blocking others. Operating as exquisitely sensitive filters, these "ion channels" play a critical role in biological functions such as muscle contraction and the firing of brain cells.
To rapidly transport the right ions through the cell membrane, the tiny channels rely on a complex interplay between the ions and surrounding molecules,...
The miniaturization of the current technology of storage media is hindered by fundamental limits of quantum mechanics. A new approach consists in using so-called spin-crossover molecules as the smallest possible storage unit. Similar to normal hard drives, these special molecules can save information via their magnetic state. A research team from Kiel University has now managed to successfully place a new class of spin-crossover molecules onto a surface and to improve the molecule’s storage capacity. The storage density of conventional hard drives could therefore theoretically be increased by more than one hundred fold. The study has been published in the scientific journal Nano Letters.
Over the past few years, the building blocks of storage media have gotten ever smaller. But further miniaturization of the current technology is hindered by...
With innovative experiments, researchers at the Helmholtz-Zentrums Geesthacht and the Technical University Hamburg unravel why tiny metallic structures are extremely strong
Light-weight and simultaneously strong – porous metallic nanomaterials promise interesting applications as, for instance, for future aeroplanes with enhanced...
An interdisciplinary group of researchers interfaced individual bacteria with a computer to build a hybrid bio-digital circuit - Study published in Nature Communications
Scientists at the Institute of Science and Technology Austria (IST Austria) have managed to control the behavior of individual bacteria by connecting them to a...
Physicists in the Laboratory for Attosecond Physics (run jointly by LMU Munich and the Max Planck Institute for Quantum Optics) have developed an attosecond electron microscope that allows them to visualize the dispersion of light in time and space, and observe the motions of electrons in atoms.
The most basic of all physical interactions in nature is that between light and matter. This interaction takes place in attosecond times (i.e. billionths of a...
11.12.2017 | Event News
08.12.2017 | Event News
07.12.2017 | Event News
11.12.2017 | Physics and Astronomy
11.12.2017 | Earth Sciences
11.12.2017 | Information Technology