Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Study finds hidden costs of hotel employee turnover

27.12.2006
Worker turnover costs employers a bundle. For example, in the lodging business, where some 60 percent of frontline workers and 25 percent of managers leave their jobs each year, turnover costs employers, on average, almost $6,000 per frontline worker and almost $10,000 per manager, reports a new Cornell study.

By far, the biggest expense is lost productivity -- up to 70 percent of the total cost in some cases, report Professor Timothy Hinkin and Associate Professor J. Bruce Tracey in Cornell's School of Hotel Administration.

"Most of the damage to productivity is caused by the inexperience of new employees," said Tracy, noting that lost productivity is also the costliest turnover expense in other industries as well.

In their Web-based survey of 33 hotels, the researchers divided the costs of turnover into five categories: predeparture, recruitment, selection, orientation and training, and productivity loss. They also compared turnover costs of low-complexity jobs with high-complexity jobs, among other factors.

"We found that hotels that spend a higher percentage of their turnover costs on exit interviews had a relatively lower cost of turnover. Likewise, hotels that involve a wider group of supervisors and peers in the selection process saw relatively lower turnover expenses," said Hinkin.

Surprisingly, the researchers also found that selection costs in choosing workers for low-complexity jobs takes more of the total turnover costs than the selection costs for high-complexity jobs. They believe that the source of this relatively high expense comes from the difficulty of developing a pool of qualified candidates for low-complexity positions.

The study is available at no charge from Cornell's Center for Hospitality Research at http://www.hotelschool.cornell.edu/chr/research/centerreports.html.

| EurekAlert!
Further information:
http://www.cornell.edu

More articles from Studies and Analyses:

nachricht Smart Data Transformation – Surfing the Big Wave
02.12.2016 | Fraunhofer-Institut für Angewandte Informationstechnik FIT

nachricht Climate change could outpace EPA Lake Champlain protections
18.11.2016 | University of Vermont

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Electron highway inside crystal

Physicists of the University of Würzburg have made an astonishing discovery in a specific type of topological insulators. The effect is due to the structure of the materials used. The researchers have now published their work in the journal Science.

Topological insulators are currently the hot topic in physics according to the newspaper Neue Zürcher Zeitung. Only a few weeks ago, their importance was...

Im Focus: Significantly more productivity in USP lasers

In recent years, lasers with ultrashort pulses (USP) down to the femtosecond range have become established on an industrial scale. They could advance some applications with the much-lauded “cold ablation” – if that meant they would then achieve more throughput. A new generation of process engineering that will address this issue in particular will be discussed at the “4th UKP Workshop – Ultrafast Laser Technology” in April 2017.

Even back in the 1990s, scientists were comparing materials processing with nanosecond, picosecond and femtosesecond pulses. The result was surprising:...

Im Focus: Shape matters when light meets atom

Mapping the interaction of a single atom with a single photon may inform design of quantum devices

Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...

Im Focus: Novel silicon etching technique crafts 3-D gradient refractive index micro-optics

A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.

Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...

Im Focus: Quantum Particles Form Droplets

In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.

“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ICTM Conference 2017: Production technology for turbomachine manufacturing of the future

16.11.2016 | Event News

Innovation Day Laser Technology – Laser Additive Manufacturing

01.11.2016 | Event News

#IC2S2: When Social Science meets Computer Science - GESIS will host the IC2S2 conference 2017

14.10.2016 | Event News

 
Latest News

Researchers identify potentially druggable mutant p53 proteins that promote cancer growth

09.12.2016 | Life Sciences

Scientists produce a new roadmap for guiding development & conservation in the Amazon

09.12.2016 | Ecology, The Environment and Conservation

Satellites, airport visibility readings shed light on troops' exposure to air pollution

09.12.2016 | Health and Medicine

VideoLinks
B2B-VideoLinks
More VideoLinks >>>