A shoulder shrug. Lack of eye contact. A hand gesture. What patients dont say can be just as important as what they do, according to a study of nonverbal behavior published in a January issue of the Journal of General Internal Medicine.
According to the study by Richard Frankel, Ph.D., professor of medicine at the Indiana University School of Medicine and a research scientist at the Regenstrief Institute and the Center for Implementing Evidence Based Practice at the Indianapolis VA Medical Center, and colleagues from Johns Hopkins and Northeastern universities and the Fetzer Institute, nonverbal behavior can be an important diagnostic tool increasing the physicians comprehension of words spoken or thoughts left unsaid.
On the other hand, the nonverbal behavior of the physician can influence the patients satisfaction with his clinic visit and affect his compliance with the doctors instructions.
Cindy Fox Aisen | EurekAlert!
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