Emotionally draining jobs bring few monetary rewards if the employment does not require great intellectual demands, a new University of Florida study finds.
Friendly waiters, angry bill collectors and nurturing child-care workers are among the many American workers who experience emotionally charged encounters that require shows of empathy or other feelings but have little recompense, said John Kammeyer-Mueller, a UF management professor and one of the studys researchers.
Unlike professionals whose jobs require less technical skill, however, those in positions that are high in both intellectual and emotional demands, such as doctor, lawyer or CEO, are amply rewarded for the stress they place on the workers state of mind, he said. "Initially, we expected people to get paid more for anything that makes their job harder because thats been the traditional economic model," Kammeyer-Mueller said. "But we found that many people who have emotionally demanding jobs actually get paid less than their counterparts who have less emotionally demanding jobs."
John Kammeyer-Mueller | EurekAlert!
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