Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Clear privacy practices boost trust and online sales for Internet companies

31.08.2004


Internet companies can boost sales and build trust with online shoppers by providing clear and readily available privacy disclosures, according to a recent UC Irvine study.



“Surveys have demonstrated that online shoppers are concerned about their privacy, specifically about the confidentiality of the personal data they provide to Web retailers,” explained Alfred Kobsa, author of the study and professor of informatics in UCI’s Donald Bren School of Information and Computer Sciences. “To allay these concerns, many Web sites include a link to their online ‘privacy policies,’ which describe how the retailer treats the personal data of customers. Even comprehensive privacy notices that should reassure readers are, however, often written in a lengthy and legalistic manner, and in effect, hardly ever read by Internet shoppers.”

Pursuing an alternative approach, Kobsa, who is also a faculty associate of UCI’s Center for Research on Information Technology and Organizations and of the Institute for Software Research, partnered with faculty from Humboldt University in Berlin to design Web page templates grounded in human-computer interaction research. In these design templates, every entry field for customers’ personal data is accompanied by a clear and concise explanation of how the retailer will deal with the respective piece of data, and what benefits customers can expect from sharing their personal information.


The result was that shoppers using Kobsa’s system bought products 33 percent more often than the group of shoppers presented with standard privacy policy statements. They were also 20 percent more willing to share personal data with the Web site, and rated its privacy practices and the perceived benefit resulting from sharing their data significantly higher.

The study was presented at the May 2004 Workshop on Privacy Enhancing Technologies in Toronto, Canada, and will appear in a book by Springer Press.

“At a time when consumer privacy concerns are at an all-time high – as proof in the recent enactment California’s Online Privacy Protection Act of 2003 (A.B. 68) – these preliminary results should aid online companies in the creation of their new policies,” said David Redmiles, chair of, and associate professor in, the informatics department.

Kobsa’s theory is currently being further tested with a second study involving a Web site of ‘average’ reputation. “The data coming in seem to indicate that the conclusion from the first study holds even more true for Web sites that do not have an excellent brand recognition,” said Kobsa.

A new California law, effective July 1, requires that companies operating commercial Web sites post privacy policies that meet a specific set of standards, including the conspicuous posting of the policies, the disclosure of categories of information collected and the types of third parties with which the collected information may be shared.

More information:
Professor Kobsa’s Web site template samples are available online at: http://www.ics.uci.edu/~kobsa

Details on the California Online Privacy Protection Act are available online at: http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=22001-23000&file=22575-22579

Michelle Williams | EurekAlert!
Further information:
http://www.uci.edu

More articles from Studies and Analyses:

nachricht New study: How does Europe become a leading player for software and IT services?
03.04.2017 | Fraunhofer-Institut für System- und Innovationsforschung (ISI)

nachricht Reusable carbon nanotubes could be the water filter of the future, says RIT study
30.03.2017 | Rochester Institute of Technology

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Can the immune system be boosted against Staphylococcus aureus by delivery of messenger RNA?

Staphylococcus aureus is a feared pathogen (MRSA, multi-resistant S. aureus) due to frequent resistances against many antibiotics, especially in hospital infections. Researchers at the Paul-Ehrlich-Institut have identified immunological processes that prevent a successful immune response directed against the pathogenic agent. The delivery of bacterial proteins with RNA adjuvant or messenger RNA (mRNA) into immune cells allows the re-direction of the immune response towards an active defense against S. aureus. This could be of significant importance for the development of an effective vaccine. PLOS Pathogens has published these research results online on 25 May 2017.

Staphylococcus aureus (S. aureus) is a bacterium that colonizes by far more than half of the skin and the mucosa of adults, usually without causing infections....

Im Focus: A quantum walk of photons

Physicists from the University of Würzburg are capable of generating identical looking single light particles at the push of a button. Two new studies now demonstrate the potential this method holds.

The quantum computer has fuelled the imagination of scientists for decades: It is based on fundamentally different phenomena than a conventional computer....

Im Focus: Turmoil in sluggish electrons’ existence

An international team of physicists has monitored the scattering behaviour of electrons in a non-conducting material in real-time. Their insights could be beneficial for radiotherapy.

We can refer to electrons in non-conducting materials as ‘sluggish’. Typically, they remain fixed in a location, deep inside an atomic composite. It is hence...

Im Focus: Wafer-thin Magnetic Materials Developed for Future Quantum Technologies

Two-dimensional magnetic structures are regarded as a promising material for new types of data storage, since the magnetic properties of individual molecular building blocks can be investigated and modified. For the first time, researchers have now produced a wafer-thin ferrimagnet, in which molecules with different magnetic centers arrange themselves on a gold surface to form a checkerboard pattern. Scientists at the Swiss Nanoscience Institute at the University of Basel and the Paul Scherrer Institute published their findings in the journal Nature Communications.

Ferrimagnets are composed of two centers which are magnetized at different strengths and point in opposing directions. Two-dimensional, quasi-flat ferrimagnets...

Im Focus: World's thinnest hologram paves path to new 3-D world

Nano-hologram paves way for integration of 3-D holography into everyday electronics

An Australian-Chinese research team has created the world's thinnest hologram, paving the way towards the integration of 3D holography into everyday...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

Marine Conservation: IASS Contributes to UN Ocean Conference in New York on 5-9 June

24.05.2017 | Event News

AWK Aachen Machine Tool Colloquium 2017: Internet of Production for Agile Enterprises

23.05.2017 | Event News

Dortmund MST Conference presents Individualized Healthcare Solutions with micro and nanotechnology

22.05.2017 | Event News

 
Latest News

How herpesviruses win the footrace against the immune system

26.05.2017 | Life Sciences

Water forms 'spine of hydration' around DNA, group finds

26.05.2017 | Life Sciences

First Juno science results supported by University of Leicester's Jupiter 'forecast'

26.05.2017 | Physics and Astronomy

VideoLinks
B2B-VideoLinks
More VideoLinks >>>