Call centres are not the “satanic mills’’ they are often made out to be, although call handlers can suffer depression and low motivation if working conditions are not carefully managed.
These are the findings of a study carried out by Christine Sprigg and Phoebe Smith, with support from Professor Robert Jackson, at the Health and Safety Laboratory in Sheffield. Ms Sprigg, now of the University of Sheffield, presented their research today, Wednesday 7 January 2004, at the British Psychological Society’s Annual Occupational Conference held at the Moathouse Hotel in Stratford-upon-Avon.
Call centres are usually the sole point of contact for many customers but staff can be faced with low wages, poor working conditions and highly repetitive work.
Douglas Brown | alfa
WAKE-UP provides new treatment option for stroke patients | International study led by UKE
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First form of therapy for childhood dementia CLN2 developed
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So-called quantum many-body scars allow quantum systems to stay out of equilibrium much longer, explaining experiment | Study published in Nature Physics
Recently, researchers from Harvard and MIT succeeded in trapping a record 53 atoms and individually controlling their quantum state, realizing what is called a...
The historic first detection of gravitational waves from colliding black holes far outside our galaxy opened a new window to understanding the universe. A...
A team led by Austrian experimental physicist Rainer Blatt has succeeded in characterizing the quantum entanglement of two spatially separated atoms by observing their light emission. This fundamental demonstration could lead to the development of highly sensitive optical gradiometers for the precise measurement of the gravitational field or the earth's magnetic field.
The age of quantum technology has long been heralded. Decades of research into the quantum world have led to the development of methods that make it possible...
Cardiovascular tissue engineering aims to treat heart disease with prostheses that grow and regenerate. Now, researchers from the University of Zurich, the Technical University Eindhoven and the Charité Berlin have successfully implanted regenerative heart valves, designed with the aid of computer simulations, into sheep for the first time.
Producing living tissue or organs based on human cells is one of the main research fields in regenerative medicine. Tissue engineering, which involves growing...
A team of scientists of the Max Planck Institute for the Structure and Dynamics of Matter (MPSD) at the Center for Free-Electron Laser Science in Hamburg investigated optically-induced superconductivity in the alkali-doped fulleride K3C60under high external pressures. This study allowed, on one hand, to uniquely assess the nature of the transient state as a superconducting phase. In addition, it unveiled the possibility to induce superconductivity in K3C60 at temperatures far above the -170 degrees Celsius hypothesized previously, and rather all the way to room temperature. The paper by Cantaluppi et al has been published in Nature Physics.
Unlike ordinary metals, superconductors have the unique capability of transporting electrical currents without any loss. Nowadays, their technological...
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