Managers about to add new computer-based systems should be aware: a technology that fosters access and coordination will be embraced by workers while one that controls behavior to increase productivity will be rejected, say two Penn State researchers who studied how workers adopted IT tools such as software, cell phones and other Internet applications.
"We have this production view of the world in which new software will improve workers efficiencies and effectiveness, but new technologies dont just speed things up," said Steve Sawyer, associate professor of information sciences and technology (IST). "They can change the nature of work which can affect whether workers adopt them."
Managers and decision makers who understand how people work and how systems work are more likely to introduce technologies that will be both embraced and used productively. But systems developed out of context, with little regard for workers preferences and implemented without considering their functional effects, wont be used to capacity. In those cases, workers resistance leads not to an increase in efficiencies, but rather to a decrease.
Margaret Hopkins | EurekAlert!
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