Forum for Science, Industry and Business

Sponsored by:     3M 
Search our Site:

 

Entitled workers are more frustrated on the job and more likely to abuse co-workers

14.07.2010
Employees who feel entitled in the workplace are more apt to be frustrated on the job and lash out at their co-workers, according to new research from the University of New Hampshire.

Conducted by Paul Harvey, assistant professor of management at UNH, the research is presented in the latest issue of the journal Human Relations in the article "Frustration-based outcomes of entitlement and the influence of supervisor communication."

Harvey and co-author Kenneth Harris, assistant professor of management at Indiana University Southeast, investigated behavior of workers who feel entitled and how their behavior impacts job-related emotions, such as frustration. The researchers were especially interested in how frustration by entitlement-minded workers can affect other actions, such as abusing co-workers and engaging in political behavior in the workplace. The researchers also looked at how managers and organizational leaders can mitigate the effects of entitlement through more communication.

Researchers surveyed 223 full-time employees from a variety of organizations. The average age of the sample was 42.8 years and the gender composition was 45 percent male and 55 percent female. Participants reported an average of 10.1 years of tenure at their current employers.

The researchers found that individuals with strong entitlement-driven self-perceptions can feel more frustrated and dissatisfied with their work lives than employees with a more objective view of their relative worth and their contributions.

"Overall, the frustration experienced by entitled workers appears to stem from perceived inequities in the rewards received by co-workers to whom psychologically entitled employees feel superior," Harvey said.

The entitled employees studied also engaged in abusive workplace behaviors such as insulting, breaking promises and spreading rumors about co-workers in response to job-related frustration. They also were more likely to engage in political behaviors such as ingratiation, self-promotion and doing favors. While such political behaviors often are considered acceptable to draw attention to employees who have earned such recognition, the researchers note that these behaviors also can be used to promote favoritism and influence an inequitable distribution of rewards.

In looking at how to deal with entitled employees, the researchers found that supervisor communication reduced job-related frustration among employees with low levels of entitlement, but increased frustration among psychologically entitled employees.

"Entitled employees are prone to experiencing relatively high levels of job-related frustration. Unfortunately, supervisors who increase communication with such employees can increase, rather than decrease, employee frustration. This finding gives us some insight about how managers might choose, or in this case not choose, to deal with entitled subordinates," Harvey said.

The UNH Whittemore School of Business and Economics offers a full complement of high-quality programs in business, economics, accounting, finance, marketing, and hospitality management. Programs are offered at the undergraduate, graduate, and executive development levels. The school is accredited by the Association to Advance Collegiate Schools of Business, the premier accrediting agency for business schools worldwide. For more information, visit http://wsbe.unh.edu/.

The University of New Hampshire, founded in 1866, is a world-class public research university with the feel of a New England liberal arts college. A land, sea, and space-grant university, UNH is the state's flagship public institution, enrolling more than 12,200 undergraduate and 2,200 graduate students.

Paul Harvey | EurekAlert!
Further information:
http://www.unh.edu

More articles from Studies and Analyses:

nachricht Smart Data Transformation – Surfing the Big Wave
02.12.2016 | Fraunhofer-Institut für Angewandte Informationstechnik FIT

nachricht Climate change could outpace EPA Lake Champlain protections
18.11.2016 | University of Vermont

All articles from Studies and Analyses >>>

The most recent press releases about innovation >>>

Die letzten 5 Focus-News des innovations-reports im Überblick:

Im Focus: Electron highway inside crystal

Physicists of the University of Würzburg have made an astonishing discovery in a specific type of topological insulators. The effect is due to the structure of the materials used. The researchers have now published their work in the journal Science.

Topological insulators are currently the hot topic in physics according to the newspaper Neue Zürcher Zeitung. Only a few weeks ago, their importance was...

Im Focus: Significantly more productivity in USP lasers

In recent years, lasers with ultrashort pulses (USP) down to the femtosecond range have become established on an industrial scale. They could advance some applications with the much-lauded “cold ablation” – if that meant they would then achieve more throughput. A new generation of process engineering that will address this issue in particular will be discussed at the “4th UKP Workshop – Ultrafast Laser Technology” in April 2017.

Even back in the 1990s, scientists were comparing materials processing with nanosecond, picosecond and femtosesecond pulses. The result was surprising:...

Im Focus: Shape matters when light meets atom

Mapping the interaction of a single atom with a single photon may inform design of quantum devices

Have you ever wondered how you see the world? Vision is about photons of light, which are packets of energy, interacting with the atoms or molecules in what...

Im Focus: Novel silicon etching technique crafts 3-D gradient refractive index micro-optics

A multi-institutional research collaboration has created a novel approach for fabricating three-dimensional micro-optics through the shape-defined formation of porous silicon (PSi), with broad impacts in integrated optoelectronics, imaging, and photovoltaics.

Working with colleagues at Stanford and The Dow Chemical Company, researchers at the University of Illinois at Urbana-Champaign fabricated 3-D birefringent...

Im Focus: Quantum Particles Form Droplets

In experiments with magnetic atoms conducted at extremely low temperatures, scientists have demonstrated a unique phase of matter: The atoms form a new type of quantum liquid or quantum droplet state. These so called quantum droplets may preserve their form in absence of external confinement because of quantum effects. The joint team of experimental physicists from Innsbruck and theoretical physicists from Hannover report on their findings in the journal Physical Review X.

“Our Quantum droplets are in the gas phase but they still drop like a rock,” explains experimental physicist Francesca Ferlaino when talking about the...

All Focus news of the innovation-report >>>

Anzeige

Anzeige

Event News

ICTM Conference 2017: Production technology for turbomachine manufacturing of the future

16.11.2016 | Event News

Innovation Day Laser Technology – Laser Additive Manufacturing

01.11.2016 | Event News

#IC2S2: When Social Science meets Computer Science - GESIS will host the IC2S2 conference 2017

14.10.2016 | Event News

 
Latest News

Researchers identify potentially druggable mutant p53 proteins that promote cancer growth

09.12.2016 | Life Sciences

Scientists produce a new roadmap for guiding development & conservation in the Amazon

09.12.2016 | Ecology, The Environment and Conservation

Satellites, airport visibility readings shed light on troops' exposure to air pollution

09.12.2016 | Health and Medicine

VideoLinks
B2B-VideoLinks
More VideoLinks >>>